Granite Medical Group

Don’t bother. I’ve been taking the same prescription for the last three years– and one day, they wrote the wrong script to my home delivery service. I’ve been trying to get it fixed for two months and now they’re saying they won’t renew my script without a consult, I’m not wasting my time with a consult when I was there for a physical just 2 and a half months ago. My pharmacist called and they never faxed the script over, I called and have been calling for the last month, messages left without response until I started demanding that I speak to nurses or patient reps. I’ll be leaving this practice as soon as I get my prescriptions resolved. Another note, I made an appointment with my PCP for an IUD, only to be told two days before my scheduled appointment that she doesn’t do them– and I was the one that called to confirm, they didn’t. This place used to be pretty good, its convenient, but service is terrible and you’ll be talking to them for hours to get simple issues resolved.

So initially I was happy with this location and Dr. Hoernle.
I realized the issue I was seeing the primary for might take some time to get to the root of. But after four years and no response from the doctor after an email expressing how disappointed I am in him I feel compelled to write this. I initially saw this doctor for fatigue. Two other times for specific muscle pain. For all symptoms or issues other than a regular yearly physical he continuously pushed different sorts of unnecessary medication.
I’m feel completely let down by this doctor. I can’t say anything about the practice other than I waited over an hour for every apt. And I don’t feel like he took the care in me as a patient.
Maybe people are just losing their reasoning for being a doctor, but I don’t feel like Hoernle has the drive or want to be a great doctor who goes above and beyond.

Have been going to Granite Medical for over 3yrs. Never had an issue until recently. Three years ago something was found and was told it is nothing no testing is needed. 3 yrs later Dr saids she wants to run some labs to check this out. I am thinking ok thought you said no testing was needed 3 YEARS ago. Well labs come back elevated do another test. Then she sends me to a specialist. I basically diagnosed myself by telling him what I saw on the internet. He says that is proabably what you have. Wow did not know I had my medical degree, and he was the specialist there. Thank God they transfered me to a great hospital in Boston. Had to have a minor surgury but am fine. Swiched to this practice for convience, so I would not have to go to Boston. Learned a good leason might be a little inconvient to go into Boston, but it might save your life. Then dealing with this practice.

As of today I will be looking for a new medical group.
I have only had 2 other doctors in my entire life. One my pediatrician, and then I was with Manet Community health center for years until I decided to switch to Granite Medical Group because of new insurance. I have been with Granite for a little less than a year.
My regular physician was Dr. Delgado who I found pleasant and thorough. I found the front desk ladies extremely pleasant and helpful.
Recently though I had to have a sick visit because I injured my back doing something seemingly innocuous. A doctors office is only as good as they treat you when you are ill and unfortunately their level of care and compassion when I was injured was less than nil so I shall be moving on.
First of all I am not the type of patient who asks for hardly anything. If I cannot bend or move and the Doc tells me to take some Motrin and apply heat, I do it. No questions asked. I have never requested any kind of scheduled pain med or god knows what else ever no matter how much pain I’ve been in. So needless to say when I have to ask with tears in my eyes for a doctors note to excuse me from 1 more day of work (they had only excused me for 2) and be made to feel so degraded and dismissed– I knew I wasn’t interested with dealing with this place ever again.
I made it explicitly clear to the provider that was seeing me, Lisa Billings NP, that my job requires heavy lifting (over 25lbs repeatedly), lots of bending, and standing sometimes for a whole 12 hour shift. I was still in pain, although better, still experiencing some muscle fatigue and spasming which was giving me this weird jello feeling in my legs– so if I have to explain to you tearfully why I would like a note for one more day so I don’t have to do a straight 24hours then I don’t want you in charge of my care. I certainly don’t want to pay $ 20 on top of what I pay to my insurance weekly to experience that either. Don’t prance into a room ask me a couple questions and then decide when I tell you I am concerned and still not 100% –that I am fine. A respectable caregiver has a conversation they don’t just steamroll you. I would never treat my patients that way.
On a side note my spouse goes here and has been asthmatic since he was a child, and is allergic to everything under the sun, and his doctor wanted to lower his dosage of inhaled steroid even though he sill uses his rescue inhaler often. Genius. Maybe some doctors feel like you should have to justify breathing to them.
We’ll both be switching.

After being fed up with the lack luster care at Harvard Vangard, I tried Granite Medical on the advice of a nurse friend.
I was fortunate enough to have a wonderful doctor assigned to me.
She was kind and caring, the type of doctor that you feel you have been at a doctor’s appointment when you re done. I feel that she goes above and beyond for you if there is an issue.
I had such an issue over the past 2 weeks with a skin irritation. After seeing several other doctors, and doing several blood tests for this, I walked in yesterday to pick up a prescription. She saw me, called me over and looked at my problem, then immediately sent me over to another skin specialist who was outside their practice (because of the weather the derm doctor had cancelled) to have a biopsy. Impressive? I think so. A good doctor is hard to find, and Dr Cullinane is a true gem.

The main issue I have had is the absolute complete lack of respect, even just consideration, from the entire staff here.
My first eh moment was after I had been in a car accident… I did not realize my hand had broke in the accident until the next day… I called the office and was told to definitely come in and they will be able to do an X-​ray there– well, after seeing a nurse practitioner (no dr) who told me that she honestly didn’t think it was broken and also that apparently they only have ONE person to do the x-​ray, and conveniently she was on vacation that week– SERIOUSLY?! The nurse also said I could go to the hospital «if I really wanted». Considering the swelling, bruising and severe amount of pain I was experiencing, I decided it was best to get an actual diagnosis. The minute I went in for an x-​ray at Quincy medical center, the technician instantly looked at my hand and said «oh that IS broken» and then took the X-​rays to confirm.
Aside from the broken hand incident, most recently I have been completely and utterly appalled by the entire staff including my doctor at this facility. I have been on the same prescriptions for years and I just recently started seeing Dr Delgado, who I informed of all prior diagnosis, medications etc, and at first, she completely refused to re-​prescribe medications I had been taking for years that have improved my quality of life–
Soon after I made another appointment with her because I was experiencing side effects from not taking the medicines i have taken for years so I wanted to re-​discuss things with her… she finally agreed to giving me only one prescription that I had previously been on and NO refills–
So when I called the office and left a message on the prescription voicemail regarding having the script re-​filled; nobody had the courtesy to call me back to say that they were not sending a re-​fill!!!
I called again a week later, leaving another message asking them to please have dr Delgado at the very least call me back to discuss the re– fill. Once again absolutely no call back from anyone. I called back one final time in hopes that someone would answer or at least have the common courtesy to return my message and still nothing. To this very day nobody has ever returned those messages… absolutely despicable lack of any professionalism and I will never recommend this office to anyone

My wife switched to Granite Medical because she was unhappy with the level of care she got from her previous physician. After having met with Dr. Delgado a couple of times, her well-​being definitely is a top priority. In fact, a routine exam switched to a carpal tunnel evaluation because she thought that was more critical. That is the level of care that should be expected.
Also, there was a billing issue. Well, more of a miscommunication. The supervisor in the billing department all the way up to the CFO staff worked very hard to explain what happened and are continuosly working working to resolve any kind of communication issues that arise.

Seems like a few of the negative comments focus on office issues which I have had no issues with. The patient care has been excellent, the use of nurse assistants for that quick issue or sickness is convenient, Dr. Goldin is very good.

I recently moved to Quincy and needed to find a new PCP. I chose to see Dr. Delgado. What a mistake! I was 10 minutes late… sorry I got lost… and was treated like i was the worst person in the world. They were so rude to me and kept telling me that she doesnt like to run late… I get it, and was very apologetic. Then the receptionist asked me in front of everyone waiting what my issue was… a little personal. Then they took me in with out any paperwork… not even a Hippa or medical history form. Then the whole appointment was rushed. the nurse got my height wrong by 3 inches! If you can’t even take someone’s height can I trust you with anything important? And when I brought her to her attention she told me I was wrong… I am 27… I think I know my height. Never returning!

They’ll charge you either $ 30 or $ 55 to fax your medical records to a different physician. I know their website says «Working Together for your Good Health», but that’s clearly just to lure people in. I work for a physician’s office, and I would never charge a patient anything to fax their records to another doctor. I’d charge an insurance company, should they request someone’s records, but not the patient. Very disappointing to listen to someone tell me that this practice is legitimate and ethical — I do not agree.

I’ve been going to Granite Medical for years. Highly recommend it. Dr. Black is a phenomenal doctor. He doesn’t worrry about what the insurance company might say. He orders any tests he feels are needed. I NEVER wait to see him. He has been on time, every time.

I recently switched practices as I was not thrilled with Harvard Vanguard and Granite Medical came highly recommended. I saw Dr. Delgado who also came recommended. Hours are convenient and they also have an urgent care clinic at night which beats going to Quincy Medical any day. I called one day and asked to be a new patient, they got me in that week. The whole process was very easy.
Location was great (in crown colony) and lots of parking. Front desk staff was pleasant.
Dr. Delgado was amazing. She was very nice and upbeat. Didn’t make me feel bad about anything (those extra pounds) and offered great advice.
The only complaint was the exam rooms. They are pretty small/​bare/​cold. A few paintings or even a bright color on the walls could really change the atmosphere.
I will definitely be back and am glad to have a new primary care physician in the area that I am actually happy to be going to!

I’m really shocked about the bad review of this office but it was 2 years ago so maybe a lot has changed since then…
I switched doctors from Manet health center at the Quincy hospital and I am so glad I did. That place was awful. The only thing I liked is the location and one of the nurses.
Granite Medical is absolutely wonderful. My doctor actually listens to my concerns, asks me in depth questions, and formulates a workable plan to manage my own personal medical problems. I feel like all of my needs are being met every time I go there. I wouldn’t change a thing about Granite Medical. The receptionists are friendly and it’s easy to get an appointment. I’ve seen a primary care doctor and a gastroentenologist and they were both extremely caring and friendly but also professional.
I even saw my doctor (after only one appointment weeks before) and she recognized me, said «Hi, Carly» and asked how I was doing. I thought that was great! Mr Doctor is Dr. Delgado and I highly recommend her and Granite Medical to anyone looking for a new primary care in the Quincy area.

First rate practice where I have received nothing less than excellent medical care.