Art’s Services

We worked with this guy for years so we trusted him. He needed $ 528 for a part to fix our heater. He will not return our calls we called from a friends phone and he hung up on us. He is a thief!

I called Art and he came out very quickly. I had another AC company tell me that it had to be replaced and Art was able to just change out a few things and filled it up with Freon and it has been working great. So happy that I got a second opinion from Art before making a decision, and it saved me thousands. I will use Art from now on because he was honest and did not try to up sell me to make more money from me. Finding contractors that you can trust is very important to me and Art is trustworthy.

Art was happy to install my new air unit even though we were located several miles from his service area. Once we had problems with the unit we were told to call someone local as we were too far away for him to deal with-​of course we have had several problems with the unit and we were initially told this unit had a warrantee-​on what I am not sure because none of the repairs that had been made were «under warrantee”-including the repair we had made on the first year of owning this unit-​long story short it has only been 5 years and the unit has had problems the very first year and is no longer working due to poor installation –now we have been told that we may have to replace the entire unit again-​so if you feel like paying $ 6000.00 dollars to have a unit installed-​receive no customer service and then replace it 5 years later –Art’s your guy

Please do not ever call Arthur Thibodeau of Arts Services. He serviced our HVAC system before and he did a good job… therefore we called him again. He basically came to our house told us to write him a check for a new compressor and he would come back ASAP and install it… needless to say he has not. We have sent him numerous messages and he refuses to call us back. Shame on this man for taking advantage of hard working people. We are so upset that people like this exist and can do this to others. It’s simply unbelievable and so sad.

Really poor service. He came in a little under the rest of the estimates we got but the job was done very poorly. We had to reschedule multiple times, we were double charge (got it refunded), and we have still never got the thermostat that was promised. He was very quick to return a call when we had a job but now we can’t reach him…

I’d rather rate this business with an ‘Incomplete’ vs an ‘F’, but I’ll let you read the review and judge for yourself.
First, kudos for having an answering service AND a website where I can submit a request for service.
I called on a Thursday morning at about 7:30AM and left a message with the service. I left my phone number and email address.
Having a broken A/​C on a hot summer’s day is not fun. I waited 3 hours, no email, no phone call. So I went to the website and submitted a service request, again including my phone number — just in case the phone service was flaky.
Waited till noon — no call, no email.
I then called ANOTHER service. They answered the phone, told me they could have someone out that afternoon for a $ 99 diagnostic fee, and would call when the service tech was 20 – 30 minutes out.
And call they did. My A/​C was up and running around 4PM that same day. About 5 hours after I called them.
It’s several days later, and still no contact from Art. I understand he’s a small shop guy, and I’m sure his work is awesome. But he says he’s available wkds, and neither the site nor his service told me he was on vacation. So, the 1-​Star.

I called Art because of what I saw on Unilocal,I thought «this is the guy». I called him and he immediately was available since we were supposed to have bad thunder storms that day and he left the day open because of that reason. Well, turned into a pretty day. So, he asked if some time during the day could I make it over to let him in, I couldn’t. He was booked until the following week. So, I remembered I had a key lock on my door (for renovations I was having done) and after talking to him, I trusted him to go in my house, alone. (I know, I know, I was skeptical at 1^st too).
However, he went in, called when he got there and told me my AC unit was hooked up incorrectly and he didn’t know how I didn’t blow the fan out! He hooked it correctly and found one part that did burn out.
He reminded me of the small town guys that went in, fixed the problem, and was out in no time (I’m from a small town). He does not have a credit card machine, so I paid with check. He was VERY reasonable, told my dad the problem and cost and he said the same. He actually came by to pick the check up since I was not there when he fixed the unit.
I would def call him again. Not a big name but staying local is what I was looking for.

Not sure what happened here. I had a great experience from Art’s and called this year just to get a check before the hot summer got under way and I have still not heard from Art. I left the answering service 3 separate messages and still nothing. Such a shame.

I contacted him based on the good reviews on Unilocal but nothing came of it. I had sent an email late on a Saturday and to my surprise I received an email early Sunday saying he would call on Monday. Though I really appreciated the fact he emailed me on a Sunday to let me know he got me request and would call, that call never came and it’s now 3 weeks later. I guess some just slip through the cracks.

I called Art’s Services because of the great reviews that Unilocalers posted… and I agree with them all!
I called Art’s and talked to the answering service on Monday morning, explaining that I was having trouble with the heat in my home. Art himself called me back within 3 minutes to see if he could help. Much to my surprise, Art arrived within an hour and started to diagnose the problem. He quickly figured out that I had a faulty circuit board and explained that he would have to order the part. The next morning, Art called and said that he was on his way with the new part. 30 minutes later, my heat was working again!
I would highly recommend Art’s Services to anyone that needs any sort of HVAC work done. He is honest, works fast, and takes the time to explain the repairs and inform you of your options.

Art provided a great, friendly service at a more than reasonable price. It was very important for us to get the problem fixed as our daughter has her 1 year old Birthday Party this saturday. He made 3 trips all the way out to Fuquay to make sure it was done correctly! Thanks Art!

Everything Jonathan K wrote in his review is right on point. Searced around for an honest, intelligent, and fairly priced HVAC person, and Art got the best reviews so we called him up today to check on our AC unit.
He was able to come to our house within an hour of calling him, and gave us a reasonable quote for coming out and diagnosing the problem ($ 89.00).
He was able to figure out the issue and fix it for only $ 45 additional dollars (needed freon) and he was here for over an hour thoroughly explaining the other issue we had that wasn’t related to freon. He explained the inner workings of the unti, and made us feel comfortable that if it wasn’t working properly tomorrow, we could call him up and he would come back free of charge to check things out.
Very honest, and knows what he is doing. He works for himself, and isn’t out to get your money, just to fix the problem and educate you. Highly recommended!