AT&T

I came here on travel (from MD and was on Government training travel) with a to-​do-​list. I was hoping that even though I was out of state I would be able to accomplish some personal things that needed to get done. Upgrading my phone was one of them! Surprisingly they were able to upgrade my iPhone 5 to an iPhone 6 with no problem and everything went smoothly.

The sales rep was very helpful and nice! However they said they only do the Next plan, which is crazy. If you want a 2 year plan go elsewhere.

I’ll admit that the hassle of choosing a new phone and a new phone plan was part of the reason I dragged my heels when it became apparent that our current phone was nearing the end of its lifespan (rest in peace, old friend!), but my worry was unfounded! The spouse & I decided to go with AT&T for service, and were lucky enough to be assisted by James as soon as we walked into the store. He was very helpful, informing us of the detailed differences between various phones and service plans, but never once came across as bringing the hard sell. We were able to leave with exactly what we needed, and we’ll certainly be looking toward AT&T for future services such as U-​Verse and their Digital Life home security.

In general, I really like AT&T’s product and customer service. It works well in the places I spend the most time and customer support over the phone or on chat has been exemplary.
I currently pay AT&T about $ 190/​month for an iPhone, an Android phone and an iPad with LTE. I don’t believe that spending more should necessarily entitle you to better customer service than someone who pays less, but I want to illustrate that I am a fairly lucrative customer. Like many iPhone geeks out there this week, I went to the Apple Store to buy the new iPhone 5s. Because I was eligible for an upgrade on my iPad line, I bought the new phone on that line with the intention of going to the AT&T immediately after buying the phone and switching the SIMs so that I could use the same number I’ve been using for my phone. I explained all of this to the iPhone salesperson who agreed that I should run by AT&T to get the SIMs switched out (this comes into play shortly).
When I got to the AT&T store, I was helped immediately, which was nice. The person helping me, Raymond I believe, upon hearing the reason for my visit, immediately turned to his coworker and remarked «Apple has the ability to do this themselves. We really need to call over there and get them to do it» and shortly thereafter, to me, «I hope we don’t run out of SIM cards because of things like this. We did once and a lot of people got upset.» I found myself apologizing. APOLOGIZING. TO HIM. For requesting 5 minutes of his time and 2 tiny pieces of plastic. It was quite uncomfortable. Clearly, they do need to call the Apple Store and explain that they have the ability to make such changes, if that is indeed true, as the Apple salesperson who helped me didn’t know anything about it.
Upon completing the transaction, I high tailed it out of the store and hoped that it was all correct. Of course, it wasn’t. Raymond had set up my account in such a way that I was now being billed for 3 phones instead of 2 phones and a tablet because he was too lazy to switch the IMEI numbers and associate them with the correct SIMs. AT&T’s online chat was more than happy to assist while I was at work and quickly got it all sorted out. I will be avoiding this location in the future as I have received much better service at the Durham ¹⁵⁄₅₀₁ location. It’s a shame AT&T did not send me a survey request for Raymond as they did for the online chat representative, so I will speak my peace here. One star for actually accomplishing what I asked for, mostly, and one star for my request being a general pain in the ass. Still, it’s no excuse for such poor service.

I had recently received a letter from AT&T notifying me that I qualified for a free 3G Microcell (a mini cell phone tower for the home), and all I had to do was go to this AT&T Store to claim it.
I was skeptic thinking that this was some trick to get me into the store and then try to upgrade my phone or sell an additional service.
I was greeted and directed to Dennis L., who promptly brought out the 3G Microcell, put my information in the system, and told me this was free as a thank you for being an AT&T customer.
I wasn’t treated as some guy trying to get a free item. Their professionalism and prompt service was appreciated.

Omg these peep were the best! Very fast and straightforward didn’t try to sell me anything I didn’t want or need. Darren C. was my reps name and he was super.

I am not a fan of AT&T at all, but like many had no choice but to become a customer for the iPhone.
I love the iPhone.
Anyway, not a review of AT&T customer service call center or AT&T coverage, but of the people in this store they are very helpful and friendly.