Audio Advice Inc

Wow! This is a hidden treasure in Raleigh! My husband and I went here to check out new home audio and theater equipment. They have some of the nicest demo rooms to showcase the speakers and theaters. I love how it’s organized into what could true home settings. Everything from a kitchen set up with a Keurig to several living room designs. My favorite living space was the kitchen with touch control lighting, granite countertops and Edison bulbs looking into a living room area with a touch screen controlled painting that changed into a TV! I loved the versatility of this to be able to have a TV and a painting when not needed. The theater rooms were excellent! They had 3 different settings. The Silver Theater, Grande and Royal. Working your way up with complexity each time. The B&W speakers and Classe electronics were truly amazing! The staff was also very helpful and Ivan was phenomenal showing is various sound options! I can’t wait to return!

Audio advice was extremely helpful, they answered all of my questions, and went out of their way to make sure that I was happy with the service that they provided.

We had Audio Advice install a TV and speaker bar on our porch. Then had them return to install and program Control 4 equipment to get control down to one remote.
My salesperson was very helpful and responsive as we spec’d out the project.
I am very fussy about who works in our home and show little patience for contractors who aren’t careful. The 2 installers from Audio Advice were excellent. Adrien and Sam exceeded our expectations. They were both quite knowledgable and we very much appreciated how careful and respectful they were of us and our home, Sam and Adrien are top notch AV pros in my opinion.
Here’s why only 4 stars: There was a minor glitch in the Control 4 system (things happen) but the soonest a tech could be dispatched to remedy the issue is 2 weeks beyond the install date. In fairness the Thanksgiving holiday came into play but keep in mind Audio Advice insists on collecting most of the payment when the job is booked and before the job starts. Then almost immediately expects to collect the balance upon completion. It strikes me as one sided and kind of small-​time to collect most of the invoice when the job is booked and then leave a customer hanging for warranty. We’ve embarked on numerous major construction projects on our homes and have never been asked to put down more than 25%. Lastly, I felt once there was a problem my salesperson became difficult to contact. Ultimately I was contacted by their Service Scheduler. I suspect the salesperson notified the Service Scheduler — but not me which led to a day or 2 of unnecessary hand-​wri
In closing, we are very happy with Audio Advice. We’ve had the unfortunate experience of a couple of other AV companies (large and small) before finding them and there is no comparison. Just don’t overlook their payment policies and warranty response.
We hope to continue to work with Audio Advice as future needs arise.
Update and reason for increasing rating from 4 to 5 stars:
So while my earlier comments stand, I must say I was pleasantly surprised to get a call from the service department asking if I had time in my schedule a day before the scheduled warranty visit so their tech could come out and straighten out my issue. Sam, the the tech who did all of the initial programming showed up on time and quickly identified and remedied the hiccup (a defective part). Just like his earlier visit Sam was knowledgable, careful and respectful. I also received a call from the company chairman. He explained some of their policies that I was pointedly unhappy about earlier. Now I have a better understanding of their perspective and reasoning behind said policies. I appreciated his efforts to do that.
A very professional group. I highly recommend.

I brought in Audio Advice to upgrade my home system. They reviewed many options for me, and recommended what turned out to be a lower cost option for me. This was nearly a year ago, and I am posting this review to confirm how pleased I am with the system they installed. It is functioning perfectly, and a huge improvement for my home. I highly recommend them.

I brought my 70s-​vintage Dual turntable and two floor speaker in here to be repaired and refurbished. Steve and crew did a great job in a reasonable timeframe for a good price. I’d recommend them without reservation.

I had a great buying experience and the help is second to none. I had a problem and ran the unit in at about closing time and Ivan fixed the problem and went the extra mile by having me listen to the unit as long as I want to make sure I was totally satisfied and I know he must wanted to leave but his most important issue was that I was happy

These guys have been wonderful for getting me set up to have great sound listening to vinyl. Specifically I recommend talking to Ivan. He even made a house call to make some adjustments to my turntable. Thanks Ivan!

First I’d like to start off saying this is a review of their customer service not their service skills. I called on Wednesday August 6 to have a salesperson contact me in reference to networking my home into a smart home with an integrated alarm. I left my name and contact information and was told a salesman would contact me that day or by Friday. No one ever called so I decided to go to the store in Raleigh on Saturday, August 9. After waiting about 5 to 7 minutes an older gentleman finally asked if I needed any kind of help which we discussed briefly and then he told me to fill out a customer card. I filled out the card but no one ever came back after another 5 to 8 minutes of waiting. At this point I decided to leave the store and take my business elsewhere. The main reason I had chosen this store was all the positive reviews on their website, how long they had been in business, and that they were a local business. Again this is a review only on their customer service not their technical service or installation skills.

Ivan Halback continues to assist me with my system changes and needs and maintenance 3 years after the initial installation. Provides quick, within 4 hours response, when I have system troubles and it is just part of the service. Can provide advice at your budget level and offer advice at the top end. Always helpful and willing to work with you so you understand the choices.

Called and inquired about nice tower speakers, went in and worked with Chip. My budget was modest for what this place was capable of and most likely used too. That being said Chip focused on our needs and desires, never once making us feel anything but the most important customer! He helped us narrow down our search with musical examples let us demo everything with my own music, truly a fantastic experience! I’ve bought hifi equipment and home theatre equipment before but never had the service and experience this place and Chip brought to us, I just want to go again and buy more and more! You will not be steered wrong, that being said this isn’t Best Buy don’t go here if you want cheap crap it’s best for those who care about the finest audio around. I left with beautiful PSB towers abd Peachtree Audio Amp.

This year I decided that I wanted to start working on my «man cave» in the basement to make it a cool place to hangout. More specifically; I recently re-​discovered my love of my vinyl records I collected in college and decided I needed audiophile quality equipment to properly hear them all again! I started Google-​ing the net for stereo equipment reviews and getting an idea of what I wanted until I thought I had worked it completely out except for one problem: I wanted to be able to actually *hear* the stuff before I sunk a major investment into it! Where does one go in the Triangle do do such a thing? Upon my surfing I saw an add for a local audio store in Raleigh; queue Audio Advice. I thought «what the heck», and tried it out. Well, two trips to Audio Advice later two things were certain: a) what I thought I wanted was crap. b) Audio Advice was a super asset to help me figure out what I wanted in a new classy stereo system. Great experience all-​the-​way-​round. The staff were very helpful particularly shout outs to Chad and Chip! The best thing I could have done with my research, which I did, was come up with a budget of how much I wanted to spend as really the sky is the limit when it comes to audio/​video equipment but coming in and saying «I want to spend up to $x for speakers, $y for integrated amplifier and $z for a turntable they immediately showed me lots of great stuff within my budget. Secondly, they had a great selection of equipment, but particularly what I was after they had lots of great stuff *in store* that I could plunk my bum down in a chair and listen to for as long as I wanted or I could even arrange to take things home on weekends too if I so desired. Well it only took me two trips and I was hooked on what I wanted. Audio Advice was fantastic, and even when I dragged the wife with me I think she got the «bug» to maybe do some more home audio/​video enhancements at some point in the future; score again! :)

Once again I have to congratulate Audio Advice. They recently provided and installed my new cinema. Cost was below expectation and everything just works. My family love me for it so I have to give credit where credit’s due :-)
Ask for Erik, he’s a fount of knowledge and will steer you right. Richard again did the install to his usual expert level.
Thank you Audio Advice!

Great customer service! Keegan was fantastic. Would definitely recommend to everyone.

I’m been an audiofile for many years. Audio Advice (especially Ivan) brought me up to date with the right Audio Research components. I can’t imagine not working without Ivan. Ivan represents what I needed – the cutting edge!

Great stock of electronic stuff. An important part of our move to Chapel Hill, NC was finding this business, and the best part of this business is their installers. What aces they are! Not only extremely knowledgeable about their products, but courteous and fun. They spent almost two days in our home installing all of our electronics and when they left everything was done correctly and clean.
Highly recommend them.

Went in looking for a pair of speakers as I know Bose isn’t the top-​shelf they bill themselves to be. I was blown away with the selection in the showroom and everyone at the front counter was very knowledgable. The did a great job demonstrating the differences in speaker, cables, receivers and how it can change your viewing experience. I bought a pair of B&W speakers and will be coming back for more soon. They seem to have something for every budget too, from my current mid-​range budget to very high end. Best selection and service in Raleigh.

We had a wonderful experience with Audio Advice. They came in and untangled a huge Media Mess that we had on our hands and made it very user friendly. We also added the Sonos Music System which we love. The entire team (Chad, Randy, Jonathan, Jeff and Keanu) were very knowledgable and professional. Would definitely use them again and highly recommend!