Hilker’s Cleaners

Hikers lost my sweater over 2 and a half months ago. Instead of admitting it they kept making excuses as to where it was. I can handle ‘we can’t find it’. But telling me ‘it’s on the truck’, etc, etc. was a waste of time since I kept going back to pick it up. I was finally told it was lost and I would be reimbursed for it. That was over a month ago. I guess I will have to go to small claims court to get reimbursed.
I really like the manager Debbie. It’s sad she has to work for such an unprofessional company. They don’t deserve her.
The good news is there is a new Tide dry cleaners right across the street.

DO NOT USE HILKERS. IF I COULD GIVE IT A 0/​5, I WOULD!
I rarely complain about bad service, but it was that bad, so here it goes! I brought a cotton dress to your Bentley Ridge location last week with several small stains. I asked to have it cleaned and the gentleman (mid 50’s Asian male) didn’t want to mark the stains. I actually had to mark them when he only marked one and then stopped with no intention to mark the rest. I received a ticket stating that the cleaning cost was over $ 16.00 (which seems extremely high for one cotton, knee-​length dress).
I picked up the dress today with several stains still on the dress. I asked the same man who «helped» me last week about why the stains didn’t come out. He said he tried and that was it. I then asked about a discounted cost as the dress cleaning essentially did not work. He was extremely rude to me, told me that this was the price and that I had to pay it. He stated that he didn’t care if I wasn’t satisfied with the service. I have rarely experienced more disrespectful and low quality service, especially given the cost.

Horrible service! Left clothes on Tuesday that I needed for a business trip on Saturday. They assured me it would be ready on Thursday. I went to pick them up on Friday and they still were not ready as promised. The clerk was extremely rude to me when I asked for an explanation about the delay. I will not use their services again and would not trust your important garments with them.

Terrible service. They did not honor coupons from a coupon book they sold, and services seem overpriced.