Lulu Tailor

Double charged me — their work seems to be good, but do not prepay /​say you’ll pay when you pickup the item. I paid when I dropped off a pair of pants AND later when I picked up the pants they charged me again, claiming I hadn’t paid. I won’t be returning.

I have been searching for an honest, exceptional, reasonably priced tailor FOREVER! Nothing off the rack fits me and I have a closet full of clothing that needs to be altered.
I dropped off two Jackets for zipper replacements and I was shocked at the price. (In a good way) They explained they do everything they can to keep overhead low and maintain quality. I have had a jacket in my car for 3 months, searching for a tailor who would not rip me off. I brought it to two different tailors at Falls Pointe and was quoted over thirty dollars for a full zipper replacement. One of requested I go buy the zipper because they did not have what I needed.
The folks at Lulu explained the zipper was fine and the head just needed to be replaced. They would complete it in 2 days for about eight dollars. The other two tailors told me replacing the head was not an option and they would have to charge extra for this and that! I was impressed and really happy.
I started bringing in pieces and each time they do not disappoint. The folks in the shop are really nice. They are also realistic if they can not repair something. I will send everyone I know to them.

I really like Lulu Tailor. They do great dry cleaning. I pick up my clothes and they do not smell like chemicals! I also had them hem an expensive coat and they did a great job. The stitching looked just like I got it brand new from the store. All in all, I have never had a bad experience from them.

Be warned — this is a long story of woe that you need to read before you go to Lulu’s Tailorshopp. I brought an expensive ($ 100) pair of dress pants in for a hem with cuffs and when I picked them up they were too short and the stitching quality wasn’t up to what it should have been (The thread was falling out of the stitches and the quality was sub par). I showed the woman at the shop and she said, «No worry, we fix, come back on Tuesday.» I came back on Tuesday and they fixed the stitching, but did not lengthen the pants. She said, you did not ask for the pants to be lengthened and if you ask again I can not do it for free. Also, I would lose the cuff as there was not enough material to lengthen the pants left with a cuff, come back in a week. I went back in a week and again the stitching was coming out and the pants had holes in them where the cuff were — which is unacceptable on a $ 100 pair of pants — the person should have told me about this and I would not have done anything, other than take the pants to another shop. This situation was getting frustrating to say the least and I just wanted my pants hemmed correctly at this point. I asked for the manager’s phone number and was given the owner’s number and I called her. She said she would meet me in a day at the shop and would check what was going on that night and call me back. I did not receive a phone call that night. I showed up at the shop and nothing was done to my pants. The holes were still there and the person at the shop that I originally dropped the pants off to was insulting, she asked me if the pants were used as they had wear on them. I was shocked to say the least after the last few weeks. I called the owner again and she said that they would fix the holes by making a «fake cuff». At this point I just wanted a replacement pair of pants and my money back for my alteration. I said, ok, make a fake cuff, but if this isn’t correct, then I want my money back and a replacement pair of pants. After ten minutes of back and forth she agreed. She told me to show up at the shop that day at 5:00pm when she could be there and they would be ready. I showed up at 5:10pm and the pants were not ready, she said that they were being hand sewn and I should wait another ten minutes and they would be done. Fast forward another hour and she presented the pants to me with the «fake cuff’ To be honest, I was shocked and horrified, my $ 100 pair of dress pants had a 1.5inch fake cuff that looked like they sewed a line across the pants to cover the holes up. I told the owner that this was unacceptable and as agreed to I wanted to replace the pants and receive a refund of the fee for the hem. She asked me to provide a receipt for the pants which I did yesterday along with a note to call me and I have not heard from the owner yet. So far, I have spent over four hours of my time and a few gallons of gas driving back and forth to Lulu Tailors and can’t get satisfaction. I would strongly suggest that you stay away from Lulu’s Tailorshop in Falls Village.