Rooms To Go Furniture Store – Raleigh

They talked us into getting the bonded leather instead of the microfiber upholstery, saying the bonded leather would «last a lifetime.» We spent $ 1500 on a couch and a love seat. Within 3 years, it flaked and peeled and came off. There are a zillion pictures of this on the internet, so it’s clearly not our fault. The furniture was completely ruined. When we asked for a pro-​rated refund, all they would say is «Rooms to Go had no obligation to deliver furniture that would last longer than the one year warranty period.» That sounds a lot different from «will last a lifetime.» We don’t have little kids, or pets, or smokers, and we don’t sleep on these couches. They just sat in our house and deteriorated. They were used for two adults to sit on to watch TV. We did not abuse the furniture in any way. Rooms to Go simply doesn’t care about customer service. I contacted four re-​upholstery shops and they all said «We do not re-​upholster that Rooms to Go furniture – it simply isn’t worth it. Buy yourself some good furniture from a garage sale, Craigslist, or an estate sale, and we will re-​upholster it for you.»

Worst customer service ever!!! Every time I order something, either a piece is missing or damaged!!! Fed up dealing with incompetent people!!!

I totally understand how appealing the prices and no interest financing are, But TRUST me its not worth it! Terrible quality, and even worse customer service. Save your money and buy quality furniture.
Edit: the service we received at the actual store was fine. The poor service you WILL get when you call about your crappy furniture is what I am referring to.

We stopped in the store on an impulse and found a very appealing bedroom set consisting of a queen size bed, two chests and two nightstands. Returning home, I read a number of negative reviews regarding customer service and damages and was a bit concerned. However, we are pleased to report:
a) RTG called to confirm the appt on 3 occasions, once five days before, once the day before, and once on the day of delivery.
b) They kindly confirmed the # of deliveries on the truck and were able to accurately guess-​timate when the delivery would occur.
c) The crew were professional, extremely cautious to avoid any nicks to the walls or similar issues.
d) The bed was fully assembled and all of the pieces were in perfect condition (in fact, we tested all of the drawers).
The salesperson was courteous and helpful. While the furniture is not high-​end, we believe we realized an exceptional value for the quality and price.

This store is truly awful. The staff are rude and condescending, especially after you have bought their junk furniture and need help. Watch out for extra fees and surcharges, they have many and the staff can’t explain them to you. I’ll never buy anything else from any rooms to go store and I suggest you look elsewhere too.

I had a great experience with this store in 2013 when I bought furniture from this store and also in 2009 when my mom and I bought her a chair for her to sit on at our old house.
This time was not the case. I went Labor Day weekend during their sale. I got a pretty good price on the couch, kitchen table set, and dresser I originally wanted.
Where the trouble began was with the delivery. To begin with I had to wait over 2 weeks for the items that I ordered, so I had no furniture in my apartment during that time. Once the furniture came, the couch and kitchen table were fine, but the dresser and mirror I ordered were both busted. I had to call customer service while the delivery guy was here. I basically had to do the movers job for him because he was so incompetent that he couldn’t even do the job he was asked to do apparently when he was hired. I gave up on customer service on the phone because I couldn’t get a hold of them so instead, the next day I went to the store and talked to someone there to get me a dresser of the same type to replace the busted one with and they couldn’t get the dresser for me until December, so instead I ordered the same dresser in a different color, which was available right away. Again that could not be delivered for another 2 weeks. 2 weeks go by, the delivery guys come, the dresser is good this time, but they don’t bring the mirror that comes with it. I finally tell the guys they need to just take everything and I went to the store immediately after and got a full refund for the dresser and mirror set because I became so frustrated with how badly this company does business.
For the past month, customer service has been blowing up my phone just about once a day with phone calls and solicitation for insurance on my furniture and so on. I have told every customer service agent that I DO NOT want to be contacted again by Rooms to Go. They have not listened, so I have been forced to block all the phone numbers they call from on my iPhone. Luckily smartphones have that feature.
With all this said, DO NOT shop at this store! This company is going down the toilet and pays their people nothing. They have lousy selections in furniture and generally overpriced.

Once we narrowed down what we wanted and were ready to make our purchase along comes Nicole McDonald! It’s like she just knew we were ready and made it as easy as it gets. Nicole knew that showroom like the back of her hand. I found the couch and chair but wanted tables at one side of the show room lamps on the other and she knew right where to go and even made some suggestions that I liked and went with. No pressure just great customer service. We will be purchasing a new king bedroom set in the near future and will ask for Nicole by name. Thanks for a job well done!

We just came to check out prices. I love Rooms To Go. I have bought from them in the past. Sales people today were friendly and not pushy.

The store in Fayetteville has one thing in mind when dealing with you and that is what kind of commission they will get. We ordered bar stools and only three were available. The other three we had to special order. This was early July and next delivery on that order was Sep. 26^th. So we agreed to wait. Checked in a week out from delivery date and was told we were set, the chairs were in and coming on Saturday. Then Friday night we got a call that only two chairs were in and one was goung to be arriving later (no expected delivery date given at all)! Called in Saturday morning to find out that really only one chair is in and the two others won’t be delivered until November 3^rd! Argued with customer service about standards of delivery methods and recieving only to either exchange the bar set we have or wait. 4 months is ludicrous and they need better reliability from their manufacturer. If we didn’t already have three other unique hard to match stools then we surely would have cancelled the order. Not only that but they dont do any kind of military discount. Sad since the three other stores we bought from in the area do honor military with some sort of discount. Also the staff at the store started to help us and then 10 minutes in left and had to head out to a doctors appointment. Turned us over to a slick talking floor manager. Should have been a sign but after searching in four stores worth looking at we finally found something to fit our kitchen/​living room area. You should avoid rhis store unless you have 3 – 6 months to wait on your purchase to maybe show up.

We placed an order with Rooms To Go on 07÷11÷15. At the time of order everything was apparently in stock. Among other items there was a counter height table with 4 chairs.
The delivery crew brought in only 3 chairs. When we asked them they said that may be it was missed while loading. Later same day we called the Customer Service and were told that the item went out of stock and they can deliver it only after 27^th August. There was nothing that we could do about it so we took the delivery date of ⁸⁄₂₉.
One day before the delivery day they changed the delivery to ⁹⁄₁₂. I called the customer service and was told that they don’t have that chair in stock.
Their store experience is good, but the delivery is awful. Besides this dining set fiasco, they brought in a wrong color nightstand and mismatched headstand. It took them couple more trips to fix that.

Their delivery service is beyond awful. Gave us a «courtesy» call stating our furniture would arrive between 11 – 3. That alone was unacceptable. My wife had to stay home to wait for them for 5 hours?! To top it off, they didn’t arrive till 5.30÷6. We had to resort to having our grandmother wait on them because my wife had to work. Unacceptable. Calling customer service did us no good. They just gave us the run around and more excuses…
Do yourself a favor (if you do buy from them) and pick it up yourself and save the $ 100 fee.

I went in the store to look at living room furniture. I was in there about 10 minutes and no one approached and we were near three associates talking about furniture. As we were leaving two more people entered who were immediately approached. We were ready to buy today. Save your self the hassle and go to Heavner Furniture. Nicer staff and higher quality furniture.

Absolutely HORRIBLE. Please do not get your furniture here. I bought a simple couch set. One regular couch and one sleeper… they delivered it 3 weeks later… but they delivered two regular couches. No sleeper. I called customer service, they said «Call your salesman». I did, and he completely threw the delivery guys under the bus (like it was their fault), and then re-​ordered the sleeper. Another week later… they delivered the sleeper. I was completely cracked down the back. I called the salesman, he said «Call Customer Service»… Mind you this is over a month of waiting for it to be delivered and for the delivery to be corrected… etc. Customer Service after being very rude and interrogating me about how the couch was broken says they can deliver ANOTHER sleeper on July 11^th! ANOTHER Month ½! I told him absolutely not. Obviously the quality of the furniture is sub-​par but the Customer Service from both the Raleigh location and wherever their customer service center is is horrible. I am cancelling my order today. Still waiting for the Sales Manager to call me back after waiting on hold forever AGAIN.
I was forewarned not to do business with Rooms To Go and I wish I would have listened.

I have never heard of Rooms To Go until moving to Raleigh. I recently was on the search for a new mattress and hit up all of the mattress stores before coming to RTG. I had no intention of buying a bed. 30 minutes after entering the store, I bought a bed and mattress. So much for window shopping!
The sales people are not high pressure at all. My salesperson Johnny R. showed me the bed I asked about and helped with picking out a mattress. Easy, breezy.
I was completely ready to get salty with anyone trying to strong arm me into anything and was pleasantly surprised that Johnny was easy to deal with and very accommodating. Could not have been a better shopping experience.

My first visit was in March ’15 for bedroom furniture in white. The guy who greeted me wasn’t much help, told me to take a look around the store. I found a few options and went home to check the measurements.
My second visit went a lot smoother with Chris who was extremely professional and knowledgeable. He placed my order & worked miracles to have it delivered on my only day off. The delivery was excellent, the guys were a pro! Kind, polite, & professional!
I went back in April ’15 for an entertainment center, this time asking for Chris. He took the time to understand what I was looking for, showed me every possible option in the store and once again I received top notch customer service. My items were delivered today by a different crew. Same polite, professional service. I could not be happier with my furniture and the excellent customer service!

My husband and I came here to look for a living room set. We saw the decent reviews after having a terrible experience at the Durham branch. We wanted to take advantage of their financing. The sales people weren’t annoying at all. it gave us time to look around. We found the perfect set. The salesman (Michael) was very helpful. He explained everything clearly and didn’t push us to buy add ons. He went over what we would be charged for and every detail. We will definitely be coming back again.

Purchased a living room set from the Greensboro location and didn’t have any issues other than their stuff being very overpriced. This store however was completely different. I went in with measurements of my base and mattress to look for a bedroom set. There was very little available in the colors I wanted. The sales associate measured the frame for the bed and said it would fit and if I wasn’t happy I could return it (They don’t tell you that you can’t get your full money back).
The items were delivered by a 3^rd party company. When they arrived the frame did not fit the bed. They managed to rig it up by using wooden slats to support a 250+lb adjustable base that buckled under the weight. The lamp I bought for $ 100 was rusted on the chrome base. I slid it across my night stand lightly and it scratched the paint because the bottom of the lamp had some cheap felt stuck to it that didn’t even fit and was pushed up inside the lamp leaving the hard edges to hit my table. The tall dresser had a drawer that was cracked all the way across and I could literally push my finger through the cheap wood. Two of the other drawers had circle marks near the handles where someone had put the circular handles on and then replaced them with rectangular ones leaving my paint ruined.
In order to fix the bed they needed to replace the wooden slats with metal. They were supposed to send two technicians to work on it due to how heavy the base was to lift off the frame. They ended up sending one instead leaving me to help lift it. I have a heart condition and a bad back which I told them, but they sent one tech anyway despite lying to me and saying they would send two.
I had to drive to the store to pick up the metal slats and exchange the lamp. When I got there the assistant manager didn’t know where any of my stuff was that I had scheduled a time to pick up with the store manager. He then gave me a box for my lamp, had I not opened it to make sure the lamp was in better condition than the last he would have given me 2 lamps instead. But both of these were just as crappy as the last one. I had to take one of the lamps off the show room floor to get a decent one. After giving the slats to the technician I found out that these slats wouldn’t even come close to fitting my frame. Does the store manager or his associates even know anything about the products they are selling?
It’s been well over a month since they told me they ordered the replacement drawers to be shipped to me and I still have not received them. Do yourself a favor and find another place to shop for furniture. This is some of the worst and slowest service I have had from a store. If I ever do get my replacements I will never shop at this place again.

Worst place and worst experience I ever had, order my furniture here and they changed my delivery date twice without telling me anything call like 5 different numbers to get my order cancelled since is taking them 3 shipping dates to get my stuff delivered like I’m ordering the whole store to my house
Well the second date I had a table and some stuff not even half of my order is funny how they take your money right away but they won’t deliver like promised

Do yourself a favor and skip this place if you want QUALITY. Our children each picked something from the kids section that was completely adorable & seemed functional. We even found a master bedroom set that was beautiful and purchased it as well. EVERY SINGLE BEDROOM SET HAS FALLEN APART! Their technicians have been out several times to work on a dresser that all 6 drawers seemingly slide out on their own, refusing to stay shut. 3 different men, 3 visits, & never fixed. They finally stopped responding. Most of the «metal» drawer hardware on master dresser/​night stands busted in half within the first 6 months, email requests for replacements went unanswered. Another set seemed to have no protective finish as everything set on top of it marred it (lightweight candles, picture frames, etc). A daybed that looked like wood, was laminate, and within a week the entire bottom piece that our child stepped on to get in bed was split and coming off. They even convinced us to purchase their mattresses for kids beds… They squeak so loud with every movement that you roll over and it wakes you up?! SKIP THIS PLACE! It all looks pretty but wait till you get in home and try to live with it!

Bad experience, and it is not even about the quality of the furniture, we were aware it was mediocre. We bought an L– shaped sofa on Sunday which was supposed to be delivered on Friday.
1. The sales told us the delivery men would call us 4 hrs prior the delivery instead they called 10 mins so my husband had to rush home from work.
2. The sofa had a 1 inch scratch and tear.
3. Only half of the sofa was delivered, the delivery men told us the customer service would be calling us about the other half.
4. I waited a day then called CS, after holding for 10 mins they told me they didn’t have our order for the other half.
5. We called up the salesman and he told us we only bought half a sofa. Now why in the world would we buy half a sofa? He then quoted us a new price for the other half claiming it was a discount but I found online that it was actually $ 25 more than the current discount. We had to drive all the way to the store and wait an hr to sort it out.
Finally the salesman agreed on having the scratched part replaced and giving us a $ 25 discount. Fingers crossed that that doesn’t get screwed up. I then searched for reviews for Rooms To Go and found that they had several websites with close to 1000 negatives reviews.