Photo Wraps

Scammers! I still have not recieved my order that was placed over 2 months ago that also stated «guarentee buisness delivery». I am reporting them to the better buisness bureau. Customer service is beyond unresponsive, and it took me a week of calling non stop to reach them.

SO MANY BAD THINGS!!!
So Pissed… basically got robbed. Just like the rest, ordered in November 2012. Now it is April. I used to get responses from a few people there, said i would report them to BBB. Said i would give them an okay Unilocal Review… and a couple of months ago i stopped getting responses.
I heard that they owe their suppliers money and i am guessing that the UT deal was a bad business deal for them. I don’t know. So many mean and nasty things to say.
Photo Wraps sux. I am sorry for all of those who read the Unilocal reviews after you ordered.

This company deserves negative stars!!! I bought 2 Groupons, one for Christmas last year and one for New Year this year. They missed both orders. I waited and waited and finally called them. They said production was slow and products would be shipping in 2 weeks — that was 2 months ago. I called again and their number went to busy signal. I sent them emails and there was never any response. I finally received an email from them and they blamed Groupon for making this difficult for them. I have had no issue with Groupon with any other purchase. I tried calling again and their number continued to go to BUSY signal. I called Groupon today and they were gracious enough to refund my purchases.
Bottoms line —
is a scam. They took my money but never shipped any goods. Their customer service is non existent. They are so bad they wont even answer calls or return emails. Don’t trust them, don’t do business with them.
They only leave you DISTRAUGHT and FRUSTRATED!

DISTRAUGHT AND DISILLUSIONED!!! I am completely disappointed. The canvases were ordered as a Christmas present from MY DAUGHTER to me as a surprise gift (she ordered them on DECEMBER 9, 2012!!!) and here it is… March 16, 2013… and SURPRISE!!! NO CANVAS ART. Nada. Nothing. No «We’re sorry!» from anyone at the company. Not a peep, email, call. Not even a PHONE NUMBER for me to use to call and talk to a sales rep… So, whoever Aaron S. is, would you please supply the way you were able to talk to ANYONE at Photo Wraps so I can talk with «the team» that «impresses» you???
Because if I do NOT receive my gifts in the next week, I will be sure and chat up on FB and TWITTER about this company and how they are STEALING money from people who BELIEVED in their authenticity. Such a sad state of affairs, but if they are being nefarious, it will catch up to the owners, one way or another.

Trying to redeem a UT San Diego deals voucher and they will not accept it. Their website is terrible, and after 90 minutes of uploading and editing pics the shopping cart was spontaneously cleared. We have submitted a form through their voucher support link and heard nothing back. I am now going to contact my attorney.
Update 3÷19÷13: filed complaint with BBB.

nefarious, clandestine, atrocious, baneful, calamitous, corrupt, disastrous, execrable, flagitious, foul, harmful, heinous, iniquitous, low, maleficent, malevolent, malicious, malignant, no good, rancorous, repugnant, repulsive, unpleasant, vicious, vile, villainous, wicked wrong.
pretty much sums it up…
placed order with this company on january 16, 2013. i have not received an email from this company since feb 7, 2013 let alone my product.
0 stars
avoid at all costs!!!

**WARNING** DO NOT BUY FROM THIS COMPANY!!!
This place doesn’t even deserve one star!!! They are THE WORST!!! I had ordered four ceramic ornaments through a Groupon deal on 12÷15÷13. I hadn’t received any information on my order until TWO MONTHS LATER! When I finally received my said product they were all broken in to many pieces! I filed a complaint WAS in contact with someone from the company who said they would mail me replacement ornaments. Here it is a month later and… NOTHING!!! I can no longer get in touch with any one from the company! And their website is nothing but a dead end! They robbed me of my money! DON’T DO ANY BUSINESS WITH THIS COMPANY! And like everyone else I, too, will fill a complaint with the Better Business Bureau!

I ordered via a deal
also 2 months later, no canvases. I understand that they were probably bombarded with orders but this should have been anticipated and/​or remedied by the first two weeks of mountainous orders. How many people are looking for work at the moment?!
The very worst part of this is that they always tell me my order is «in produciton» when I go through the channels of inquiry they provide on their site. There is no phone number, no other way to contact them. THANK HEAVEN I DIDN’T USE THIS FOR CLIENTS! Are these guys even still in business!

let me start by saying i experienced a lot of the troubles as many of the other reviews…
i bought a deal of a
for (5) canvases… placed my orders and waited and waited… called, sent emails, etc…
however, i have seen this situation happen all too often… on «groupon», kickstarter, crowdfund, etc… you have a «good idea» or start a deal to promote business and you get completely and utterly overwhelmed by the response and, thus, have to suffer a massive backlash…
being an empathetic person, i withheld writing a negative review or filing a claim with the BBB… i did some of my own sleuthing and found contact info for a couple individuals: anastacia and jenny… i was first contacted by anastacia and was given the explanation of «they are in production» a few times… understandable but not really definitive… when i talked to jenny she was MORE than helpful. i explained my position and feeling and she assured me that she would correct the situation… she handled my order and i had it just a couple days after speaking with her…
now, the customer service has room for improvement… the site has been updated but i haven’t really looked around it at all… from what i’ve been told a new contact system and order system has been put in place to make things easier.
the product… however, was worth the wait… each canvas came individually wrapped and boxed. the colors were vibrant and looked great. the frame was sturdy and 1.5″ as opposed to .75″ that you’d get from a lot of places…
overall, i am happy. my customers are happy… will i order again? i just might… given my proximity and the ability to pick up… we will see.

Do not purchase from this «business». I use that term loosely because surely no one would try to run a business in the manner that the owner of this one is. We ordered back in December using a KGB deal voucher. The turn around time was quoted as 3 weeks. Not only do we not have the merchandise that we paid for but no one has made an effort to return our inquiries. And now that they have conveniently transitioned to online only customer service you can’t call anyone to get a status update. My wife went so far as to file a complaint with the BBB and someone did respond to that but they basically said they would expedite our order. That was 3 weeks ago.
I appreciate that a small business would try to generate sales by offering a special and then get overwhelmed. It happens. But at least have the decency to contact your customers and provide them with some sort of information as to the status of items they have ALREADY GIVEN YOU MONEY FOR.
is a terrible company. The owner is a terrible person. I haven’t met them but anyone that would take someone’s hard earned money for a product they promised to deliver in a timely manner and do nothing close to that is a terrible person. Anyone who would on top of that not even apologize or try to make things right is also a terrible person.
Do not patronize this business. I would be willing to lose my money at this point to see this owner go out of business.

I never write reviews. I too bought a canvas deal and submitted my order 12/​10/​2012 and haven’t been able to get a reply on their status. It’s February 5^th! These were two Christmas gifts that I was putting together for my OWN customers to give spouses… so I look like the bafoon here. I have always used canvasondemand, and loved them. I only tried these guys because of a coupon my wife found. I should have gone with my gut.
Bryan Wright

BUYER BEWARE!!!
This company will take your money and not deliver. It’s a SCAM!!!
DO NOT DO BUSINESS HERE!
We have been waiting for 2 months to get our pictures! They just keep sending us back an automatic message that they are not sure where the order is and will contact us when it’s found.
A complete scam stay away! We have also put in a complaint with the BBB as well but they are not responsive with them either. Now it’s time to take these guys to small claims court. I suggest you do the same.

I wish there was an option not to rate this company. This place is a joke. Ordered a
canvas on 2^nd week of October. It was never delivered. I have tried communicating through email multiple times with a standard reply informing me that order will be expedited.
I am tired now and I have lodged a complaint against the company on Better Business Bureau. Please do this so other consumers wont be impacted.
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I purchased a photo wrap some time around December 12^th. I was very excited to receive this photo, as it was to be a Christmas present. Their website said it would take somewhere within 10 – 14 days to receive. Lo and behold, the canvas did not arrive anywhere NEAR Christmas, so I too thought perhaps they were just delayed. I emailed and called them to ATTEMPT to get some estimation about when I would be receiving my order. After attempting multiple times to contact them, even threatening to REPORT THEM to the BBB, I STILL got no response – nothing. Not even a «Sorry, we are really backed up.»
That is INCREDIBLY unprofessional, small business or otherwise. Luckily, the website I purchased the voucher through was able to refund me. Unfortunately for photowraps, I will be taking my business elsewhere and have no intention of ever using their services again. Beautiful prints does not make up for being unprofessional and more than a month postponed.

If I could give this company negative stars, I would.
I bought a Groupon for ornaments and the company had «guaranteed» by Christmas delivery. Needless to say, I never received my order by Christmas and still haven’t recieved my order– even after attempting to contact Photo Wraps several times with no response. Groupon was nice enough to refund my money after complaining to them. This place has awful customer service and can’t deliver the product — don’t bother — stay away!

Ordered canvas from
. Ordered canvas on. Noveber 19^th 2012.
Now it is january 10^th. Never received canvas. emaiIed
refund. Emailed photowraps. Only one response telling me the same thing. running behind. Photowraps and
stole my money. worst customer service ever.
refuses to give refund. And tells me to wait.
Waiting since november 19^th and all they tell me is to kwep waiting so they wont refund my money. then I saw them on
.
is just as bad. they dont respond either.
avoid both companys. save your money.
Ger

I’m sure glad I told my friends and family that they were getting custom Christmas ornaments that NEVER showed up. 3 emails to these people and no answer. but thankfully groupon made it right by refunding me my money for their voucher. Save yourself the time and trouble and don’t even try to use this company. They should be ashamed of themselves.

The team at PhotoWraps continues to impress me. The first time I ordered from them our canvas arrived 3 days later! It was high quality and every person who walks into our house comments on the quality. Not only that, but the PhotoWraps customer service team is quick to respond to any questions, and will get you taken care of promptly.

Bought the UTC deal and left several messages for the company with no response. I contacted the SD Union Tribune to get my refund in full. Their number is 800−560−7799. DON’T EVER DO BUSINESS WITH THIS COMPANY!

Horrible service…
Bought a UT deal and tried to use it, only to have them charge my card upon checkout for an additional $ 130 the first time. I called and explained, and they did refund that charge and gave me a new deal code, but that one didn’t work either. For the next 4 days, the phone line was either busy, or went to a voicemail machine that was full. Emails were never responded to. They stated all orders must be in by the 16^th to be received by Christmas, and I really tried for days to get anyone to contact me back to fix the code issue. By Friday the 14^th when I finally had someone at PhotoWraps working to correct my order, I suddenly received an email from the UT that my order was just cancelled and refunded. UT took my email literally where I had asked them to either help me correct the issue or issue me a refund, and just cut off my progress working through the issues with a Photo Wraps associate. I tried to email PhotoWraps to see what was going on, and no one (not even the woman Angel who was working on my order with me) would respond to my email or phone call to explain why they stopped trying to help me. After all that time, they just said screw it, we are giving this person a refund because we just plain don’t want to help her anymore. Thanks for the refund, but this is the worst experience I’ve ever had trying to order ANYTHING. And that’s saying a lot.
Ruined 5 Christmas presents, two weeks before Christmas, and tied up my $ 139 refund for up to two weeks. I will never use this company in the future, nor will I use the UT deal website because BOTH places had the worst response times and just plain sucked at customer service.