Wells Fargo Bank

Johnathan Kitts was professional, friendly, and went the extra mile to assist me with my account question. Thank you Johnathan!

This particular Wells Fargo is just a great place to be. My banker Greg is such a hunk, and I love walking into the branch and seeing his gorgeous smile every day. He opened my health savings account, and I just may need to use it because my heart is falling in love.

Very polite, patient and great with kids! Glad I set up a new account here. Customer service is excellent

Everyone was so helpful, humorous, and talkative. They make you feel comfortable and welcomed. The Wells Fargo banking app is AWESOME, easy and SO convenient. Love love love

I’ve been a loyal Wells customer for years. I’ve used this branch for ATMs, many, many times. Yesterday, I had to actually talk to someone. Within that hour (of waiting), this branch nearly destroyed any loyalty I may have had to WF.
I needed to do a large wire transfer (down payment), but the teller couldn’t help, so they referred me to a banker, and had me wait in the «lobby.» Well, the lobby is a glass cubicle, smaller than most jail holding cells. Thankfully, I was only in there with two other people. After 20 – 30 minutes, another customer was called.
Then, I could overhear their ENTIRE conversation. His SS number, address, birth date, the works. FAIL. He was actually in the wrong branch, and needed WF’s retirement services. That didn’t stop the banker from hard selling him on opening an account. So there’s another ½ hour. Hey, what’s he care, he’s retired, and she probably got an opening bonus.
Now, nearly an hour has passed and all I wanted to do is a wire transfer. I finally get it done, and head home. I check my balance online, and everything looks like it’s done. I thought. Now that I’ve woken up this morning, and checked my account, there is no evidence of a transfer. A call to the 800 numbers says I’ll have to go back into branch. FML.

Everyone’s super friendly. Its inside stater brothers, but the lines never been bad. Everyone has always known their stuff and have done well explaining things to me that I didn’t know. Plus, they always remember my name :) I also like how they’re open super late!