Costco Tires

Very disappointed. Made it a point to arrive right when they opened. One person in front of me in line. Employee spent 10 minutes talking nutrition with the customer while I waited. Then when it was my turn I was told 2.5 to 3 hours for a simple tire rotation because many of their employees called in sick!!! I thought this was Costco?! Felt like Earl’s Tire Shop!

I docked 1 star because two of the hub caps weren’t fastened securely (only top was secure, the bottom was popping out). I would have docked more stars if a loose hub cap had decided to go play Frisbee on hwy 50, but since I noticed them coming off right away there’s no harm.
My story started out with a phone call last week to check if they had my tire in stock? After 5 minutes waiting on hold, the guy apologizes for the wait time, and says they were out, but I could order the specific tires I wanted online. (The Michelin LT2 is the exact same tire as the Michelin LTX M/​S2, except that the LT2 is $ 20 less because it’s a club branded name sold just for Costco, whereas the LTX M/​S2 you can buy at other tire centers like Discount Tire, Sears, etc).
Ordered online, they arrived in 6 days. Get an email that they’re ready. I call in to see if they have time to change my tires today. Person on phone verifies my tires arrived, says they’re in the receiving bay but he’s bringing them up front and I can drop my car off before 7:00.
When I get there after work at 6:20, they say they’re booked for the day. I said the guy on phone said I could come in by 7:00 and here I am, so the guy says okay, checks my car in, finds and shows me my 4 tires, they’re waiting up front by the installation bay like guy on phone said, and asks if I have any special instructions for mounting the tires, torque, want to keep any old ones?, etc.
Next thing, get a call at 7:45; car is ready go to. Everyone there was friendly. Plus, they were kind enough not to slap the sticker notifying me of the next tire rotation due date on my windshield.