Avenue

I must agree with the reviewers who love the store but hate the rude employees. The employees here make it so that you prefer to shop online rather than purchase anything in their store. There’s always the very nice «greet» when you get there but they definitely don’t want your business. I spend plenty of money there but, going forward, I will do it online. I’ll use this store to try things on then purchase them online. This store does not deserve my business. I purchased shoes on Sunday. I explained to the woman that day that I rarely receive paper coupons but gets tons of coupons in my email that are «online» only. I asked her why they don’t allow in-​store use and she quickly dismissed me. I needed the shoes so I bought 2 pair at full price $ 60 – 65 each. I asked her if they would do a price adjustment if I got a coupon and she told me yes, as long as I bring in the coupon within 6 days. Two days ago I received a coupon in the mail to get $ 25 off a $ 100 purchase. I tried to do that today and the clerk told me I had to bring in the unworn shoes (one pair has been worn), in the box with the receipt. They would not do the price adjustment. So, now, I will order the same 2 pairs online for a discounted price, then return them in the store using the same box to get my full refund. Two can play the same game. I will no longer shop inside this Cucamonga store. I have been to other Avenues in Cerritos and West Covina and other places and they are not nearly as rude as these employees. I’m actually surprised this store is still around. Maybe other consumers are less concerned about friendly employees.

I have been shopping at the Avenue for 20 years now. This is my favorite store and the clothes they have for plus size woman are amazing and good quality! Every time I walked into a Avenue store I have always been greeted nice until recently! I went in to return some pants that didn’t fit me and I was so disrespected and treated so rude! I couldn’t believe it after shopping with this store for so many years I was very upset that is sad to say that I don’t even want to shop at the Avenue anymore. I also have a lot of family members that shop there so you might just lose a lot of business until you change the way your managers run your stores!

Why is this the only location with such grumpy rude employees. I bought two bras that were marked wrong. I came to return them ana was treated as though it was my fault! I spend way too much money here to be treated this way!

Been shopping here on and off for years but the last few visits have not been the greatest. Staff seems borderline irritated when a customer asks for help and they will tell you in no uncertain terms several times about the amount of clothing you can try on at one time. I think it’s four items at a time. I understand they don’t want to clean up a big mess but it could be handled with more tact and diplomacy… I’m starting to get irritated with this place. Customer service definitely could use some improvement!!!

Poor selection of clothes and rude employees. The clothes aren’t very stylish; the blouses look like tents and the fabrics are all that rayon/​nylon kind of stuff which is not flattering on a curvy figure. There are two women working in this store who are loud as hell! One of them must be a manager and every time I’m there, she rudely yells across the store at her employees. I was passing by the cash register where she was and she scared the crap out of me when she suddenly yelled something over my head. To make matters worse, her employees yelled back so it was a yelling match up in there! She really needs to be more professional and set a better example if she’s going to be in a management position. Maybe this kind of behavior doesn’t bother other people but it’s enough to drive me away.

My main complaint: I have narrow shoulders and need a V neck dress/​top or wide tank top sleeves. All the square, scooped, ruffled or collared items do not work for me. Also, why are the shoes huge and wide?

I have been shopping at Avenue for several years. I am a plus-​size girl and there are not too many places for me to shop, but I do keep going back to Avenue. My only complaint is the lack of selection of sizes 30 – 32. I end up doing most all of my shopping on the Avenue web site because of that.
In any event, the gal behind the register was very nice. The store was clean and had lots of merchandise that was attractively displayed and there were plenty of items on sale. Parking is always plentiful at this location as well.
I will continue to come back!