Easy Party Rentals

Good prices, not so good service– I recently rented some chairs from them, and it was not a great experience.
1. Upon calling for the reservation, the lady I spoke with (her name was Esmeralda) said that they would be calling the day before I needed the chairs to schedule the delivery time depending on how many deliveries they had that day. They never called me ahead of time to tell me when they would deliver. Instead, I received a phone call from a man (while I was away from the house) saying that the chairs were already delivered and that they had gone into my backyard and left them there on the side. I was very disappointed with that because not only is it a liability to me that they just left them there without my knowledge, but they went into my backyard without permission, and I didn’t get to check out the chairs in front of them before they left.
2. I was right about checking the chairs before they left. One of the chairs didn’t have a seat cushion and was not useable, and by the time we were setting the chairs up for the evening event, the office was closed and there was no way contact them. I called the office immediately upon noticing the chair and left a voice message telling them about the chair and asking them to call me before they came the next day to pick up.
3. Again, they never called. At 8am the next morning, they rang the doorbell without calling ahead. I explained to the guy that I had called last night about one of the chairs not being useable and he had no idea what I was talking about. He told me to talk to the other guy that was there to pick up with him, and when I showed the other guy the chair, of course, he didn’t speak english very well. He just nodded and said «Oh, okay.» No apology, nothing. I was so shocked that even though I knew how much the total would be minus the one chair, I was curious and still asked what they thought the total was before writing the check, and they both totally forgot about the broken chair and told me the initial amount. Seriously? I flat out said that I wasn’t paying for a chair that I couldn’t use and they just very nonchalantly said «Oh yeah, oh yeah.» I was so annoyed by their unprofessionalism that I just wrote the check and sent them off instead of continuing to try to talk to them.
Everything was still set up when they got there that morning, so they were able to see that it was a formal sit-​down dinner where every chair mattered because I had to use an odd chair in the broken one’s place. Yet, when it was brought to their attention, they didn’t even care. They obviously don’t pay any attention to the condition of their products, and are so unprofessional. Upon initially taking the broken chair out of it’s cover, my sister suggested that I demanded a discount or some sort of compensation, but how the heck does she expect them to offer a discount if they can’t even offer an apology. Ridiculous!

I was very nervous at first when I made the reservation for this upcoming Fourth of July due to the fact the business took only my name, telephone number and address and said we will see you in three weeks lol
Little did I know their calm demeanor was what scared me because I’m used to deposits, cancelation terms and other binding contracts I’m used to. They know what hey are doing and do it well. Not only did they call me the day before they delivered (like they said they would) they brought the jumper and water slide one FULL day ahead of time as a convenience for me at their own expense just so I didn’t have to hassle with the thing the day of the fourth.
I am beyond please and got a very good deal. The guests will have a blast. Thank you guys for being so awesome and teaching me to relax lol

We rented some tables, chairs, and a jumper from Easy party rentals. The tables and chairs were well priced and the jumper appeared to be well priced but would end up costing us way more later. The company charged a $ 50 fee for park insurance. We usually have parties at parks so when we have rented jumpers in the past, the website would say «we are park insured» and that was that. Here, they charge an extra $ 50 if you want the park insurance which seems ridiculous considering if they say they are insured, they should be insured, not going out to get the insurance as needed.
The jumper was delivered before our party started without a generator, we were told that a generator is a separate rental which I have never heard of, and I have rented plenty of jumpers in the past. The company was no help and our party was to start in 30 minutes. Luckily for us the delivery person found a personal friend that was able to rent us his generator although it ended up costing us an extra $ 50. The jumper was not up until one hour after the party started. I have since contacted Esmerelda at the company and she has yet to return my email. So, I will definitely not be using this company again nor referring them to any of my friends/​family.

we used Easy Party Rentals for our holiday gathering this year and they were fantastic! After many years of using Classe Party Rentals and being disappointed with their prices and level of service, Easy Party Rentals was a refreshing change! Not only were there prices great, they were very accommodating and went out of their way to make sure we had everything we needed. The tent was sparkling white clean and the teams that set it up and took it down were friendly and professional. My only complaint was that some of the linens had cigarette burns and small tears but they were on the bottom of the skirts and not visible to our guests. I really hope this company stays around and keeps up the great service.