Gamestop

Ordered some shirts and a hat online and came in for pickup. The clerk was very courteous and friendly. The environment was nice and clean. Music was not too loud and was just just at the right level.

this is a review of the online portion and not a reflection of this location in general. I actually like this location. corporate customer service for online orders sucks. they are like robots who don’t listen to you when you have a problem. will make it short: preordered Dark Souls 3 online so I didn’t have to go into the store. game dropped on ⁴⁄₁₂. didn’t get the game until ⁴⁄₁₅. no preorder bonuses either, even though the email said I would get them. sent an email to customer service. got the run around for 14 DAYS. only for them to keep telling me that they tracked my game and I received it… when my emails all said I had received the game. finally got an email saying preorder bonuses are a limited time thing and nothing they can do. then email silence… 14 days of «your package is lost» and «you received your package» sandwiched in a copy and paste robot apology statement about how I am the most important thing about gamestop… but no one could listen within 14 days… awful. Problem still isn’t resolved. they just gave up. terrible company. buy from amazon

It very busy here, which is expected the day after Christmas… But the line is moving pretty fast!

Very disappointed with the way the employees handle business here.
I called earlier today and talked to a female employee about getting an item. She checks the computer then tells me it’s in stock and reserves one for me to purchase when I got there. A little while later, I arrive at the store and was greeted by a male employee. I told him what I was there for and got, «oh yeah, what you wanted isn’t available yet. It’s released on the 27^th, blah blah blah.»
I told him that the female employee (who was clearly in the backroom) told me it was available for purchase and that was the only reason I came down. «Yeaahhhhh sorrryyy about that» was my only response. Thanks GameStop for making me waste my time. 1 minute out of your day to check if you actually had the item could have saved my time and a customer, but you all couldn’t even do that. Thanks for nothing.

excellent customer service!
even at the eve of a major video game release. The staff took the time to answer all my questions and even made some great recommendations.

I love my local GameStop!!! I preordered MK10 the Saturday before the Tuesday launch. My job had me go out-​of-​down to deal with a client. I was unable to pick up my copy on Tuesday. I then had to plan between my work hours and store hours and it seemed as timing was just not working. I spoke to Christine, the manager and I explained to her my dilemma and she stated that there is a 48 hour hold policy on pre-​orders. However, my copy has not been bought yet and she could hold it for my until the next day. I caught the 12 noon flight from Arizona the next day. Landed in LAX, went to my office in West Covina, typed up my report, dropped of my car rental in Rowland Heights, then survived traffic to make just in time at 8:15 (they close at 9). Cameron greeted me. I stated what Christine said. He said bro. your game is right here. Transaction took less than 10 minutes. and I was at home enjoying MK10 by 9pm. Thank you Christine for understanding my problem. and Cameron for fast, polite, and informative service.

This is the only Gamestop in the area that sells PC games.

It’s a regular Gamestop. Waiting in line can be a drag sometimes cuz usually only 1 register is open when there are more than enough customers. But the reason why I didn’t give them a 3 star rating is because their midnight launches are quite nice. Free food and beverages during new releases (depending on the video game). If it’s call of duty, there’s usually a tournament. Stuff like that. It’s really fun. Period.

Legit employees that know their games. They are always polite and I never have a problem. They work as fast as they can when it is busy and get the job done. I come to this place often and they never disappoint.

So I was in here today to make my second return in less than a week. My sons #1 gift he wanted was a Assassins Creed hidden blade. So I bought it for him and seeing his face light up on Christmas Day was amazing but seeing his heartbroken face when it broke two hours later made me so sad. So the next day we go to exchange it and he’s happy again and so am I. I kid you not when I say it broke again within just a few hours. Mind you he’s ten years old and not using it harshly or in anyway that it isn’t supposed to be used in. So I go to return it today and ughhhhhh to the girl at the register. She was rude to say the least. Didn’t greet me and blatantly made faces as I was describing what happened. I told her I just wanted my money back as this wasn’t the product we had hoped for (quality wise). She was saying under her breath how she didn’t think it should be returned etc luckily I am no pushover so I got my refund. That’s the only reason I didn’t rate it lower. Customer service is critical in all retail shops and they clearly don’t have it here.

This place is small and already know who I am since I’m there all the time.
I love the easy way to return and get credit. Never had hassles like other game stop stores.
If a game is not there, they will call another location that has one. I have never had any problems of another store holding a game in stock:-)

This is a really great spot to get your games. i just bought three last night and i was just going to check some stuff out. there is a young girl that works there that helped me out that was so nice i decided to buy some games and since i bought one a had to buy 3.
she didn’t know everything but she was very helpful and was on top pf things, in fact i was just checking to see if a game was available and because she worked so hard to find it i decided to just buy it instead of wait.
when the service is great i don’t mind spending money, plus i used my Gamestop card and got an additional 15% off of the low prices already. i ended up with 3 good games and i will keep coming back to get some more stuff.
thanks guys, i really appreciate the extra hard work because i can be so damn indecisive when buying games so when i get good feedback and good service it helps to make my decision making better.
on other thing that i like about this place is that when you sign up with them they send you a subscription to a video game magazine and that helps me know whats up and coming and it is better then the Internet.
definitely stop by this place it is better then going to a big retail store like walmart for a game where you cant even find someone to open the glass to get it out for you and you still pay top price.
so give your business to game stop you wont be disappointed

My son wants to go here all the time to trade in games and some of the people that work here are very helpful and some are not.
Get the right person to help you here if you need help.

Awsome store. Great service