John Fagan, MD – Aspen Family Medicine & Geriatrics

I’ve been a patient of Dr. Fagan’s for about 15 years and I couldn’t be happier with him or his office.
He asks the pertinent questions and is very much collaborative in his approach with your care. Most importantly, he is good at explaining things so that people without medical training, like myself, can understand. Usually, Dr. Fagan is booked months in advance, so most of my visits are with the PA, Jocelyn, who is also very good.
My experience with the office staff has also been commendable. Everyone is also friendly and very good about following up. Not once have I ever had a problem with my insurance or billing.
Completely recommend.

I switched myself and my husband to this doctor since it was close to our work and looked decent. At first, I really liked this office, it never seemed super busy, Jocelyn Tomista is super nice and cool and I seemed to be able to get appointments pretty easily. The last few times I’ve had to go to the doctors have gotten progressively worse and more frustrating. I don’t know if they are short-​staffed or what, but I try calling and the phone just rings and rings and rings, or I’m put on hold for long periods of time, only to be hung up on. I’m seriously considering changing doctors, I’m very disappointed after such a strong start, but I don’t need to be wasting my time and money chasing around an office when I can easily go to half a dozen other clinics nearby.

The staff on the phone is extremely rude & short with their patients. Don’t really seem to care too much about their patients, they are aloof with staffing & ongoing phone issues. Told can come right in for charts/​records. I come in — nope it’s a two week turn around?!?
Just avoid this practice all together.

Awesome staff, they really care about the patients time.

i have been a patient at Aspen Family for a few years, but actually changed to another office a couple of years ago because I could never get an appointment with Dr. Fagan. That issue has been resolved since Dr. Mike Zuniga and his wife, Dr. Espinosa joined the staff.
The real reason, however, for this review is my experience with Dr. Zuniga. I am a 57 yr old male so I have seen the inside of a doctor’s office more than once. Seeing Dr. Zuniga is almost like seeing an old friend… and how many times have you EVER said that about a healthcare professional. He gets it! We are not just an insurance # and code.
He is very easy to talk to, always listens and explains things in a way that I believe even my dogs could understand. I even convinced my wife to switch doctors and now she sees his wife, Dr. Espinosa.
Kudos to Dr. Fagan for adding these two doctors to the staff!

Dr. Zuniga is beyond amazing! He takes his time with his patients and is definitely the best doctor my husband and I have her had! The PA Jocelyn Tomista however, is not so good. I was with her for over a year and she always made me feel rushed and she never figured out what was wrong with me. And it only took Dr. Zuniga 1 visit! The staff is always welcoming and always greets us with a smile. I’d say my husband and I found the best doctor with Dr. Zuniga!

Love this doctor and all the staff! And we are always seen on time, never a long wait!

I couldn’t disagree with Nicole B. more. Jocelyn Tomista is WONDERFUL! I had been misdiagnosed for 31 years that I have sinus issues. She referred me to an allergist and I am so grateful! She suffers from horrible allergies as well and she was wonderful.
Also, Angel is amazing in this office. She always helps me with any of my concerns and needing referrals she is always willing and helps me so much! I appreciate it so much!
Dr. Darlene Espinosa has been very helpful to me as well and I am so thankful.
Some of the office staff can seem unpleasant sometimes. Overall I would recommend this office, most definitely.

They’re so nice. actually listen to you and explain things to you. Do not rush you. So far has been a great experience with them.

Do not make an appointment with DR JOCELYN TOMISTA! I went in for a female issue and she seemed as if she did not want to feel bothered. She was sarcastic and I felt rushed .
. not a good experience at all.

My husband and I went for our yearly physical that is covered by my insurance and for some reason I received two bills for 500 each. I’m so disappointed with this drs office. I can’t believe they have such a high rating. After I get a hold of my insurance and their billing office now after 7 months it is finally going to be fixed. And the nurses that I spoke to are so rude. They acted like it was my fault for their Drs mistake. I will never be going there again. I’m so glad I found out how they are much sooner than later. Be Careful!!! Watch how they are billing your insurance. They might be charging sick visits for well visits.

I am fairly new to this Drs office & have never seen Dr. Fagan who is my primary physician, but I am always seen by the nurse practitioner Jocelyn & I just love her. She is very kind, listens to what’s going on & always takes great care of me (I have come in about 4 times over the past year). I recently went in to get some vaccinations before a trip out of the county & the nurse who gave me my shots was super fast & also very nice (I don’t know her name, but she has braided hair). All of the staff is nice & the waiting room is clean & never over crowded.
Today they were even able to get me an appointment the same day as I was having an allergic reaction. I greatly appreciate the wonderful care I have received here!

I have been with Dr. Fagan for many years. He provides top care and always makes me feel important. And, I do admit, I am a needy patient.:) He is getting harder to see as he is not as available. I’m not sure what I will do if he retires all together. He is truly the most caring, compassionate and honest doctor I have ever had. I have seen the office staff more than double in size. You have your share of all kinds of people. Those that know me for awhile are generally very patient and respectful. Often, those that don’t know me are rude and always rushing. They don’t seem to have the love for their job as the staff that have been there for many years. Dr. Zuniga has also provided concern and quality care to my two teenage sons. I am overly satisfied with the doctors, but as all business grows, staff become over whelmed and forget about patient care, but not Dr. Fagan and Dr. Zuniga. They go out of their way to help. I dread the day Dr. Fagan my retire. I will be lost. Try to keep the tight fitting family of employees to have had. It’s an added benefit to your practice when patients are treated with uniqueness, dignity and respect versus being just another number. The only draw back is its very hard to get through the phone lines lately. Often when put on hold, the call gets disconnected or you have to call back as you have been forgotten. Its worth it though to stay with these two doctors.

This is the only Dr. Office that has Dr. s that actually sit and listen. They really try to find the source of the problem vs. Just doping you up on meds… I love the Dr. s here and will be a life long patient.

Great experience. I have gone to this office for a few years. But Yesterday I needed a Same day apt for my daughter. She has never been there. They fit us in. The staff was super friendly. We were there 15 min early and waited less then 10. My daughter was really nervous and all the staff couldn’t have been nicer. Super compassionate. Jocelyn is simply awesome…

I have visited Dr. Fagan for years. The office and Drs. were always great. But this last visit of mine was terrible. What is going on with them. First I made my same day appt and when I got there they forgot to put my name in so I had to reschedule after I worked out my schedule at work. So I go the next day and Dr. Espinoza wants work done stat due to a possible serious problem. I was told I would get results in 2 hours. The doctor told me to call at 4pm if I had not received a call. So I called at 4:02 on a Friday and the office was closed. The answering service was Rude. She said, sorry call back Monday. Lack of customer courtesy here, now I have to worry all weekend about my results. I feel the doctors just have lost their passion for care and the office staff could care less about why you are there. Sometimes I wonder why these people are in the medical field if they have to passion to help people. So discouraged and will probably start looking for another family doctor.

Probably one of the most efficient office experiences I have had. My wait was less then 10 minutes. Better yet I didn’t feel the attending Doc was rushing through the process. Highly recommended!!!

I have been going to Dr. Fagan office for close to 15 years. I have always found the staff to be very friendly. Many times I have chose to see the PA on duty and they have gone out of there way to meet my needs. The biggest thing I have noticed is that most of the staff has been with the practice for years and all seem to really enjoy working for Dr. Fagan. Not something you see very much anymore!

HORRIBLE STAFF SERVICE!
The lack of compassion and courtesy is beyond amazing. I called to make an appoint. to see Dr Espinoza and was promptly told she was busy and she didn’t have any available appoint. I hadn’t even mentioned the day I wanted to come in yet. Mind you, I barely have a voice left from coughing for the past 2 days and all the secretary could say was ‘I can’t hear you!’ What a shameful office staff! I will NEVER go back to that office again. They are plenty of dr’s offices that will gladly take my PPO ins

This review is for everybody at Dr. Fagan’s office. I have been a patient here for many years and I have never once had any problems with anybody in the office. I have seen Wendy several times and 2 other NPs, and all were very good practitioners. They take their time and talk TO you, not at you like many others. I have had bad experience with other physicians and I can tell you, these health practitioners are great.
The office staff are very down to earth and friendly as well as helpful as well. I can’t remember a time when calling or being in person at the office have I experienced bad customer service or even HIPAA violations.
Every time I have ever needed a request, they have gone far and above my expectations. I might be moving next year to Arizona and I am sad that I might have to use somebody else there. I wanted to write them a great review on here for anybody looking for a new health care provider in Rancho Cucamonga. Top Notch! Thank you guys!