Mor Furniture for Less

Love this place. This is our second time purchasing furniture from Mor and every time they gave us a great deal and financing. The staff is awesome and the movers are quick and on schedule with their deliveries.

We ordered chairs that were to be delivered on a Monday. We cleared our schedule to be home for the delivery. The driver «got lost».
We sat around waiting a couple hours and I finally called back to check the status of my delivery. They said they wouldn’t be able to deliver my furniture because they got lost. So basically their incompitancy is somehow my problem.
That would be like going to a restaurant, ordering a steak and refused service because the chef keeps burning my steak.
They had zero problem taking my payment up but couldn’t deliver the product they were selling.

I absolutely loved my experience. Kristy F. was AMAZING!!! She was very helpful, gave us insights and completely understood our needs. Thank you Kristy i cannot wait to receive our new mattress!
P. S. Cookies were also AMAZING!!!

Just came to MOR’S in Rancho and found our dining room set. Melissa helped us out and she was wonderful. We had just spent about 10K at MOR’S in Riverside and she treated us just as nice spending only 2K here. She was awesome. Thank you Melissa!

Came in back in November to purchase a new bed set John P. was very helpful, professional and made our visit wonderful. We ordered our bed set and kept going back to change the delivery dates the staff was very happy to help us make those changes. Finally we got our Bed we decide to make last minute changes and Chris was very helpful and understanding made all our changes and we got the bed we wanted we are very happy with our Bed Set we definitely will be going back to purchase our dinning room set! Prices are very good and their promos are good too!!!

My fiancé and I came in not really expecting to purchase anything but just to get some ideas as we have recently purchased a home. I just have to say, I’m the type of shopper that does NOT like to be bothered but Melissa turned that around for me! She was beyond helpful! Such a sweetheart and very knowledgeable of all the products. We ended up buying a dining table, sofa, and an entertainment center that will be used as a decorative piece for a large wall in our home. I’m very indecisive and Melissa made it extremely easy and enjoyable to shop for furniture. We will definitely be back and would love to have Melissa help us out again. SHES AMAZING!!!

My bf and I had been looking at bedroom sets for him for weeks! We were lucky enough to have Melissa helping us. She was amazing! Perfect combination of helpful and giving us time to talk by ourselves. She was patient and answered all our questions. She also went out of her way to give us other options and show us things more than once to make sure he was happy with what he picked out. Thank you Melissa for your help:)

*WARNING*
Delivery policy not for everyone!
Thoroughly check your furniture upon delivery!
Our experience with Melissa from sales at the rancho branch was good, 4 Stars! Even when there was a mix up with discount price not showing up on the receipt, she was able to correctly adjust it.
The delivery is horrible! Zero stars!
First, we requested a morning delivery, but sales cannot give confirmation since the warehouse schedules all deliveries. Delivery will contact you a couple of days before the scheduled date to confirm the time.
We got 5pm-​9pm. We called to reschedule but customer service was off that day so we were forwarded to sales. Spoke to a male sales rep and he said the same thing, they cannot confirm the time of the delivery for me. No changes were made since he could not do anything. Instead he asked when our day off was. Our day off isn’t for another 12 days (we work for a hospital). So Frustrating!
We called again later in the evening, this time we got through to customer service. She was actually trying to help instead of asking us when our day off was. The lady on the phone actually explained our situation to the warehouse manager and they were trying to give me the timeframe we desired. She said they can reschedule Saturday and REQUEST our timeframe but it will NOT be guaranteed. We would have to wait again for a time confirmation a couple of days before the actual date.
I asked her: «what is the point of rescheduling the date if you cannot give me the time we need?»
Like any customer service representative she just apologized for the inconvenience. And in the end was of no help.
I don’t understand why pay $ 100 for the delivery but they could not and will not give a time frame that is suitable for the customer.
I ended up leaving work early so someone can be there to accept the delivery. My time off from work cost us money, we still had to pay for the delivery and then our sofa was damaged.
We didn’t get to check the back part of the sofa because we were preoccupied with the recliners and pulley mechanism. The delivery had already left and we only noticed the damage while rearranging the sofa. The back leather was damaged and one of the arm cushions is deformed. It seems that something was on top of it, the debt in the cushion won’t come back up.
We were happy with the buying experience and even wanted to buy a new bedroom set next month. But after the hassle of getting our furniture delivered, it is not worth it. I will be telling my family and friends across the country through social media about Mor and beg them not to purchase anything from any of their locations.
*UPDATE*
Jan. 14, 2016
Mor customer service called us regarding the negative review and we discussed how the situation can be resolved.
The call came in on Jan. 11, Monday, and my husband spoke to Mike. According to my husband, Mike, was very patient, understanding and above all he was the person that helped with our situation.
After seeing how leather was damaged easily, we decided to exchange our sofas for different models and one that is non leather. The sofas we wanted (Tornado model) came out to $ 120 more than the previous (Fountain model). Mike, took care of the difference in order to keep the prices the same. Also, we had an issue with the delivery time frame before (5pm-​9pm) with the new delivery we were given the time frame we needed (1pm-​5pm). The delivery people even came 15 minutes earlier and there are no damages at all.
We are satisfied with the outcome of our purchase. And grateful for the service given to us by Mike.
Although it took two tries for Mor to provide excellent service, 5 stars at that from sales and delivery, I still cannot give them 5 Stars on Unilocal.I am willing to adjust and average out their score.
The first rating was 1 star the second I’d give them 5 stars. After the adjustment, my new Unilocal rating for Mor is 3 stars.
I will point my friends and family towards Mor for furniture, this company is willing to give you excellent service even after your purchase and delivery is complete.
Thank you Mor, Mike and Jayne.

Thank you Susana for the great customer service! You made me feel welcomed and happily answered all of my questions!

Out looking for living room furniture and found Mor Furniture. Our salesman was Walter Cuellar. He was very helpful and knowledgeable with helping us make our selection decision. We found the perfect set for our needs at a fantastic price! I highly recommend Mor Furniture in Rancho Cucamonga! Awesome prices, VERY helpful salesman! Thanks Walter!
Fred and Sandi Shader

I wanted to give this company a 5 star rating… And because of all the issues I have had, my stars keep dropping.
First I will say that the store is nice. The customer service in the store was excellent. My transaction went smoothly. I paid $ 2500 with a 5 year warranty. The bed anywhere else was $ 3,000-$ 4,000 with out warranty.
The day my bed was delivered, the delivery men were in a hurry and unwrapped my bed in the street of DTLA. They then squished my bed into the elevator with all the parts. When they got to my floor and removed the bedding they had forgotten their drill to put the bed together inside the elevator. Which only meant they now had to put the bed together by hand. Which was very time consuming. Because they were in such a hurry. They now spent the next 1 – 2 hours putting my bed together.
After they left I noticed they scratched the black head board raw and the part of the footboard that connects to the side rails also rubbed raw.
I called to get a replacement. They sent out a technician to evaluate the bed. He asked if I would like some cream to mask the scratches. I certainly not will be masking an issue of a leather bed. When only time would make this matter much worse.
Next he agreed to deliver a new bed. So my next date of delivery the window of 3 – 4 hours. I waited at home where I even took off work to wait. They didn’t show up till after 6 – 7 hours. So, by this time I would have been off work. The guy shows up with just a head board. I was supposed to be receiving a total bed replacement. They canceled the order to have a new order put in.
The next week they come to deliver my bed and the guy didn’t know he was picking up my old bed as a replacement. He came up to see the damaged bed and said «you will not like the bed in my truck. It also is damaged.» He took me down to show me the bed and it was in fact not a total bed replacement and not brand new with out damages. This was November. After speaking to many people on the phone with no correlating notes in the system I was going to be notified when the new bed could be delivered in a box and unopened in my apartment. Well. I called today to find out they can have my bed delivered in 2 weeks. I am expecting it to come brand new in a box and in opened. This is the companies last chance to deliver a brand new bed with no scratches or marks. I have almost worn out my patience. If this bed is not in superb conditions.. I will be returning and getting a full refund.

(Thanks Tommy!!) Came here today on our search for a new sofa. Super relax and laid back place with a wide variety of furniture. They even have a little refreshment station in the back of the store with popcorn, cookies, and fountain drinks. Tommy joined us on our sofa-​searching journey and was a huge help! He was super friendly and was a pleasure to buy from! Thanks Mor, you guys rock!

I would like to recognize Tommy Carrillo for being outstanding! My boyfriend and I had been out all day browsing at furniture stores. Ready to head home dissapointed we spotted Mor and I convinced him to check it out. Being a salesman himself he questioned everything! Thankfully Tommy was well knowledgable and that sold us the same night! We financed and are not done shopping for the rest of our home and look forward to coming back in! I can’t wait to receive our couches we left feeling like winners!

3 years ago we ordered lotsa furniture for our new home, that was 3 ½ years ago. One thing I noticed, cheap furniture. But what did I know at the time
.
This year ordered the only futon they had there, took 3 tries before I decided to keep it, because 1^st time, they sent me the floor model,(trust me, I know they did even tho they said they get it from a warehouse, if that was the case funny why the secret mark I put on that futon was what I received, I even asked the sales girl to make sure not floor model), 2^nd futon they delivered had a tear in the front, finally after receiving 3^rd futon, there was a tear on the backside, I decided to take it cuz it was in the back.
But next house we get, I will make sure we will not be going to Mor Furniture… Thats that.

Juliet is the absolute best! She wasn’t insistent or quick to crowd us or anything like that. She gave us our space, but was always in view. She remembered us from forever ago and exactly what we bought. To me that says that she’s not just in it because it’s a job, but she really cares. That meant so much to us and we ended up spending a little longer in there than i’m sure that other Unilocaler would’ve, but we didn’t mind. They have a soda machine, a coffee machine, popcorn and cookies! You must be a miserable person to complain with all that around. Just shut up and enjoy the delicious treats and new furniture!
Hey Kendra J. I’m really sorry that you weren’t the center of Kims universe that night. I’m so sorry you feel like your $ 3,000+ is worth more than other peoples time. Maybe you should check yo’self… before you wreck yo’self. Such a stupid and undeserved review from you.

Juliet is the best! We came in about 4 years ago to buy a bedroom set and we recently visited again to get a new dinning room table, and she remembered us! Juliet is awesome. She doesn’t bug or push a sale. She puts up with us changing our minds a dozen times, and she makes sure to help us get the best deal possible.

Absolutely phenomenal service!!! Lynn helped us purchase a great sofa, loveseat and chair and said to call back if price goes any lower. Just got a call from Chris, manager, and he 100% honored the price change for a new sale today and I’m getting $ 148.00 back on my card! Love the furniture, service and company! Would only buy from them again and again!!!

I’ve come here twice to purchase furniture. The first time I bought an entire bedroom set from Juliet: bed, dresser, nightstands, new mattress and boxspring. At a great price! Had 0% interest for 18 months. She was a big help and very nice.
The second time I came was yesterday. I needed a new table and chairs and an ottoman. I was purchasing the pieces with my sister. We both walked in and Juliet recognized us right away. We spent forever picking out exactly what we wanted. Must have walked the store 12 times. She was super patient and not pushy at all (like some sales people tend to be). 0% apr again for 18 months!!! Great experience and would recommend to anyone who wants to purchase great furniture at a reasonable price.

When my new and pregnant wife ans i went shopping for our first big purchase together we looked at mor. The sales staff was very nice and friendly and sold us on an entire bedroom set and new mattress. We set up an appointment for the following Saturday to have our brand new furniture delivered. We had a scheduled time for delivery and that was 2 hours late. Once the furniture was installed upstairs in the master bedroom we realized that the mirrored dresser was missing screws and falling apart. Also the chest and the storage bed had all of there drawers uneven and tweaked out of wack with multiple scratches all over. The drivers said that we would have to have a technician come out and adjust it.
Once we set up a time for the adjustments (on a weekday) the tech showed up 4 hours early while we were at work. Then the customer service desk set up another time to just replace all the damaged pieces. Each time the replacement furniture came they totally disregarded our request for a 1 hour call ahead time, instead each time they called while outside our home.
They brought 4 different sets and each one was damaged even after they assured us it was thoroughly inspected before being brought and each time was worst then the time before. Finally, Chris offered to exchange it with a bedroom set that was «of higher quality». We had a scheduled time of 2 to 6pm on Saturday so we made ourselves available all day to receive the delivery. I finally called to figure out where the delivery was and was told that they would try to be there at 9pm. When they arrived at 9pm i asked to inspect the furniture before it was brought inside our home. So I went to his truck to inspect and sure enough our brand new furniture was scratched and dinged very badly.
Please remember that each time these deliveries were scheduled I was assured that everything would be perfect before it was loaded on the truck.
Not only did I spend hours each of the 5 delivery attempts but I was also on there «customer service» line for hours everyday trying to get my wife her dream furniture. The customer service is an absolute joke and can not do anything to help other than tell you it was someone else’s fault.
I finally had the final delivery drivers take all the furniture back with them because I’m so very discouraged with the lack of care this company had. When I called to let the general manager KC know that I would not accept this furniture and that I was sending everything back he seemed to not care and said I guess there is nothing else I can do.
On a bright note, the manager chris is extremely helpful and tried to make it right but unfortunately there is only so much that can be done from a showroom.
There is absolutely no communication within this company and as soon as they make the sale you are no longer their top priority or have any priority at all.
If I could rate this as a zero I totally would and would never recommend mor furniture to anyone.
Unfortunately I now have to spend multiple night sleeping with no furniture until we can find something we like from somewhere else.

I was so happy with Chris Isham (showroom Manager). He was there to help me with all my warranty that I need for my items. I was so scared to go and ask because I didn’t want to feel like I’m a crazy but he always made feel good. Thank you very much Chris for being there for me .
So if your looking for furniture you need to go this place because they really help you. See you soon. Thanks again Chris you I’ll be back to buy more.