West Point Medical Center- Rancho Cucamonga

Can’t complain, when my kids or I need to be seen and can not get in to see our regular Dr.‘s they treat our urgent matters. Fever, ear infections, UTI’S, yeast infections, strep throats…
Quick to the point usually in and out in about an hour. Usually see a P. A, OR MD. Even had botox at Fontana location by Dr. Bembi he’s my fav.

I am happy that I was offered a new position at work. But unfortunately I have to take a drug test to get it, thats not the problem. So I thought they are going to take for ever like health point. But to contrary it was really quick and the guy in the front was nice. No complaints here.

This place sucks, don’t go here bad service

My 7 year old daughter was running a high fever for 3 days. I had a feeling it was strep throat or tonsillitis. So I thought hey I’ll try this urgent care out. It looks nice and clean. We did get called back quick. The dr was very rude. Asked why are we are here. I explain my daughter’s condition. She looks at her throat. And says. Ok it’s strep throat. Go pick up your prescription and walked out the door.
Later in the day after my daughter’s 2^nd dose of penicillin. My daughter’s crying of an itchy eye and ear. I look at her n see she is swelling up in the face eye and ear. I took her back and the guy at the front desk called the dr foward n says did u see this lil girl today. She says yes why.
She starts to tell me. How penicillin works n that she could be having an allergic reaction. It’s not an emergency. Shrugs her shoulders saying I’ll sucsribe an alternative for the penicillin. Such lack of care for my scared n crying 7 year old daughter. I asked can u please give her benadryl or somethinh. She says well is she having trouble breathing. I’m like Really screw this n I took my child to cvs to buy her benadryl. I am completely appalled by her lack of sympathy for another human let alone a child. I do not recommend this place for anyone.

I have been coming here for two years now and so far I have not had any problems with their service. The staff are friendly and they try to accommodate everybody the best they can. Call ahead to check the wait time if you don’t have the patience to wait. It’s a small urgent care so they can only handle so much. The lobby is clean. The waiting rooms are clean. The doctors are mostly practitioners from local hospital such as San Antonio Community Hospital, Kaiser, etc.

Walked in as urgent care patient was seen quickly doc and staff were not overly friendly but I didn’t care I have the flu I just want to be seen, get my documentation for work and school and get out of there,

I don’t know why the front office staff is so rude. They smack their gum while doing anything possible to pretend you don’t exist. Horrible customer service. If the doctor is bored, they leave, even if it’s during normal business hours. So don’t come down unless you call first, you may be sent home because the Dr is out drinking coffee at Starbucks. Don’t ever come here.

I was gonna give them a good review for the quick physical. 45 minutes and i was out whereas in other places they always took at least 2 hours of waiting.
But now 2 days later im back to get my tb test read. They told me that it’d be quick and ‘ll just be in and out of the clinic. However i got here and one other lady is here with an emergency and we’re both waiting like fools for a provider to come in.
We asked the guy at the front desk, Robert, who is very arrogant, what time the provider comes in, and he keeps saying he doesnt know. «We open at 9» yeah, duh, we know, but where’s the provider? «I dont know, you’ll see her come through the door when she comes in» what time does she usually come? «I dont know the providers have their own schedule» HOW EFFIN DUMB! So you open at 9 and ask people to come in not knowing what time your providers are gonna come and let patients wait like fools.
I wouldnt recommend this place at all. Theyre insensitive towards the fact that people’s time are very precious. They only care about your money, really.

The guy in the front name robert is very rude!!! He should not be in this profession if he don’t like people. he has bad customer service and it seem like he don’t like to get off his butt aka lazy! Other then that this place is clean and dr are friendly!

I would give no stars if it was possible. The «wanna be doctors» are rude and do not give accurate diagnoses. I have never been to an office with such rude staff. Even if there isn’t anyone in the waiting room you will wait an hour. Your better off choosing a different urgent care or turning to doctor google! These P. A’s are arrogant and not very knowledgable when it comes to prescribing meds.

Absolutely horrible!!! DO NOT GO HERE! The doctors hardly know what they’re doing, it’s dirty, and even with an appointment your wait is outrageous! Seriously– GO SOMEWHERE ELSE!!!

This place is amazing! Besides being a weightloss clinic, it’s also an urgent care. I have been coming to west point medical center since june and lost nearly 30 pounds, I stopped going because I had a family emergency and just recently came back. The staff is amazing; although I have an extremely busy schedule they always make an appointment that works with me. If you’re in need for an extra push to lose weight this is the place to go!!!

This place is sleazy, and it’s a scam. The goal of this clinic isn’t high quality care, it’s to milk insurance companies and patients out of cash. Multiple appointments are required for simple things like a diabetes A1C blood test. (This is not the norm. Real medical centers give patients the paperwork to take to the lab, and then schedule the appointment for when the lab results are received.)
The primary business is not as an outpatient medical clinic. It’s a «weightloss center» that is selling overpriced therapies of questionable value.
Some of the medications are specifically designed for women, but they still push them on men. I’m convinced the only purpose of the «clinic» is to be able to prescribe drugs that are part of the weight-​loss program, and to create the illusion that there therapies are considered medically safe and effective. Some of the weight-​loss medications are specifically geared towards women, and have negative side-​effects for men, but that doesn’t get in the way of pushing them on men.
The front desk staff are unprofessional and poorly educated. Their main job is to sell overpriced «weight-​loss» bars.
Overall — this clinic is ethically challenged.