Acclaim Properties Inc

PLEASE, PLEASE, if your thinking of renting a home from this company, be aware of the Property Manager. She is aggressive, sneaky and hard to talk to. She tried to have us pay to repaint the entire interior of home after our lease was over, and did not inform me when I turned in keys 1 day early, nor was I told when I did final walk through with (Catiana) which she was very pleasant and professional. She stated the house looked in good condition, only normal wear and tear on walls. No holes on walls, no graffity, not cracks;only normal wear and tear as stated by Catiana.
Please, people take lots and lots of pictures of property before and after so this does not happen to you. Luckily I did take pics and a threatened to take company and property owner to small claims court if I was not returned my money.
I would not recommend this company to anyone, and I suggest to Acclaim Properties to replace your current property manager with someone with integrity and people skills.
Luckily we are no longer renters, we are now home owners.

Worst property management. If I had known what I was getting into I would have NEVER rented from them and I have lived in more apartments that you can count. Before moving in they said all the carpets were cleaned, etc. Well I was in the hospital getting ready to deliver my baby so I’m like great they did their job. Well my baby has an extremely rare heart condition and had to have open heart surgery. As we speak the air conditioning ducts are being cleaned while my eyes are burning and I have a face mask on I have asthma as well. Next the carpet cleaners will be here hopefully they will take care of all the bugs as well since they never had a pest control company until recently (I called the pest control company they claimed to use) and they just told me they were hired this week. I would NEVER EVER rent from this company had I known and this is literally just the start of the problems we are having. The list goes on BEWARE.

My personal experience over the last year and been very difficult So many police calls and so many complaints to the city I have never received any word from Suzanne that her company will take care of the situations that they are responsible Non Responsive Not proactive and not responsible As a professional realtor I can say I would look else where for managment services F–

Very horrible experience! Katia and Sharon are very unprofessional people. I was lied to and cheated by acclaims! There listing for a apartment stated a deposit amount plus the rent amount. After paying for my application fee of $ 30 the price of the deposit changed drastically! My biggest WARNING is don’t give this company your time of day or get ripped off like I did!

Do NOT rent a property managed by Acclaim. Their communication is horrible and their maintenance is slow and ineffective. Most recently, I’ve had the displeasure of trying to work with them to repair a gas leak in the dryer that came with the apartment. Since moving in, the dryer did smell somewhat of gas when used, but I assumed this was normal. Toward the end of October, after coming home from work, the entire apartment reeked of gas. I called the gas company and they determined the leak was coming from inside the dryer and shut off the gas to the appliance. I promptly passed this information onto Acclaim, but they never called to set up someone coming to fix the problem. I called them again and they suggested I go straight to the maintenance guys who were working on one of the neighboring apartments. I gave the info from the gas company to the maintenance people and one of their guys came right over to look at the dryer. However, the guy was obviously not qualified to work on the dryer, he looked like it was confusing to him. Yet, he badmouthed the gas company and their leak detector and told me that there was no gas leak. He used compressed air to blow out the dryer and turned the gas back on. Problem «fixed.»
And I really thought things were okay, because we didn’t have any major incidents with gas leaking from the dryer for a few months. But, in April, the smoke detector woke me up in the middle of the night «carbon monoxide alert!» The fire department had us evacuate ourselves and our pets and informed us that the carbon monoxide was due to… a gas leak inside the dryer. At this point I understand how serious the gas leak is. My pets or I could have died. My property and shelter could have been damaged. The fire department told us to have an appliance person inspect the dryer.
Called Acclaim to let them know of the problem and that their guy had not fixed it. They promised to send a licensed plumber and told us not to tell their regular guys about the leak. Licensed plumber? Are their regular maintenance guys not licensed? And why a plumber and not an appliance person? When the plumber did arrive, his attitude was not very professional. He got very angry when working on the dryer and said he couldn’t fix it and that we should have an appliance person work on it. A couple days later, their regular maintenance guys showed up to work on another issue (we were having trouble unlocking the deadbolts on the front door). While working on the door, their guy asked about the dryer. After being told not to talk about it with them, I told a half truth and said there was no leak (the gas was off). Days go by and no one from Acclaim contacts us about having someone else try to fix the dryer. We call Acclaim and they «assumed the plumber had fixed it» because their regular guy didn’t charge for working on it and they «forgot» they had told us not to talk about it.
They decide to have the plumber come back to replace the gas line from the wall to the dryer. Even after doing this, the plumber made sure to tell us that he is only liable for leaks in the line he installed and that he cannot fix anything INSIDE THE DRYER. And he told us what to do if there is another leak. Suspicious much? It took me a couple weeks to work up the nerve to try using the dryer again. After running it three times (had a huge backlog of laundry from the dryer being off so long), I smelled gas in the apartment again. I called the gas company again and again they determined there was a gas leak inside the dryer.
Rather than waiting for Acclaim to not call me back, I went to their office in person and they assured me they would have an appliance person come look at the dryer. Only, when I do get a call, it is to set up an appointment with ANOTHER PLUMBER. Apparently, they do not believe any of the people who worked on the dryer and they need another plumber to confirm that the leak is indeed inside the dryer. When the new plumber showed up, he thought this was just as stupid as I did. But, he confirmed the location of the leak and Acclaim said (again) they would send an appliance person. However, it has been a week and no one, Acclaim or appliance repair, has called or visited.
From Acclaim’s website:
Maintenance services — To save you money, we use our own people to provide quality and timely maintenance for your property.
The truth:
Acclaim will use their own people even when they aren’t qualified. Their maintenance is usually just a cheap Band-​Aid. Their communication and maintenance is far from timely. They do not work weekends, so if you have an issue on the weekend, you have to leave a message. They will also try to work on the property without giving you advanced notice. (Funny, not funny, story: I called the police after hearing footsteps on our roof after dark. Later, Acclaim tells me that it was a plumber up there getting an estimate… in the dark… without contacting the residents).

This company managed the building i lived in for 2 years in the Warm Sands area of Palm Springs… the building and my apartment there, was my dream apartment come true… but when i did not get along with one of my neighbors whom i shared a common wall with, ACCLAIM was asked by me to step in and mediate the situation to help resolve a noise problem i had with my neighbor… after saying they would help the situation by contacting my neighbor they ended up doing nothing and the problem escalated into a major dispute that ended up getting my tenancy terminated with no resolution of the original problem attempted… i was given 2 months to move out with no allowance given even if i could not find another similar apartment… HEARTLESS PEOPLE THERE IN THE OFFICE OF ACCLAIM!

do not give them your business PERIOD. they seem nice and friendly at first, and to a certain degree they stay that way. They deal in a professional matter, but this is where the positive ends. I hired them to manage my apartments in Palm Springs. They meet me at the property and said it was nice it just need a few things that they will take care of before showing it to potential tenants. at the time I had 3 vacancies…3 month later I still had 3 vacancies. I am not sure if they showed the property or not. It was extremely hard to get hold of them. My account manager seemed like she was always in a meeting and did not return my calls. I had to keep calling. Emails were answered 3 to 4 days later. When I contacted the head guy, he just played the blame game… He claimed they can’t rent to apartments because they needed work and they are not clean and don’t show well. They never mentioned that until I complained. DO NOT trust these guys, they are only in the business to get their 8% and they don’t care about your units. I once noticed that one of my mail box had a broken door, not a big deal, but it looked unappealing to passers by or potential tenants. I did not mention it to them to see how long before they fix it on their own…2 month later it was still broken. when I mentioned to them, they said they didn’t notice it. meaning they didn’t even bother to fix it since obviously they saw it when they showed the apartments… or perhaps they never went to the property and they lied about showing the apartments.
Do your self a favor and DO NOT USE THEM. you will end up managing your own building anyway and mange them as well.

I had the pleasure of having a rental property in Palm Springs shown to me today by Katia Tisbo with the ACCLAIM PROPERTIES Desert Luxury Homes in Rancho Mirage, California.
Although I initially thought the property was perfect for my needs, after further consideration, I realized I really do need a large yard for my dogs and not a small interior courtyard like the property she showed me had.
After days of working with surly agents, Katia was a breath of fresh air!
She was friendly, knowledgable, and I believe is a real asset to ACCLAIM PROPERTIES.
Katia is a real pro, and I could not recommend her any more enthusiastically.

This company puts all their rentals out and attracts clients but has little to no communication. Business must just be that good for them that they dont need to contact any prospective renters!