Star Nails & Spa

This is the second time I went to this salon and believe me it is my last. First time the owners was so rude and I said never again, but I got a certificate and heard there was new owners so I figured I would try again. Well had a gel manicure and regular pedicure, which they kept pushing for me to do a more expensive one. The pedicure was $ 25 and they did nothing but put my feet in water scrub with the stone and put polish on them, my gel manicure started falling off the next day, she put gold sparkles on my nails that I didn’t ask for she did it while I was talking to the woman next to me, not only does it look horrible but she CHARGED me for it. I would give them no stars if I could believe me… I have money left on my certificate but will not be using it.

Was there on May 1, 2016. Worst pedicure ever. The woman couldn’t get through fast enough. Paid $ 25 and when I asked why the massage was so quick (literally 35 seconds on each leg) I was told I had to pay more if I wanted more. RUDE RUDE RUDE PEOPLE! zERO CUSTOMER SERVICE SKILLS! Everyone starting speaking in another language, language and mocking, and I knew it was about me. Will never return and you shouldn’t either. Lots of other very good establishments around. Paid my bill and left without tipping. She didn’t deserve one at all!

This is my second review of Star nails. The first time was a decent experience when an older gentleman did my nails. This time, apparently I was «allowed the privilege» of having my nails done by the older woman that has been mentioned here previously. She is a nasty, rude old woman. She burned my cuticles with the drill about 7 times, kept pulling my hands and speaking to me by waving her hand at me. There wasn’t a Thank you when cashing out or tipping. I will NEVER be back here again.

Not even worth a single star. Went for pedicure. Water was cold, when I asked for hot water to be added, the woman gave me crap. Told me it was hot enough and any hotter she would burn her hand. (Again, it was COLD).
The man came over and changed the water to a much better temperature and the woman still had something to say.
I told her she was not to do my pedicure. She then proceeded to storm off with my nail polish. When time for the tech to put on polish, he could not find it so just took the one of the 10 yr old next to me and said this is fine for you.
Oh yes, I won’t be back… ever.

my pet peeve with any manicure place is being rude to your customer, by speaking A foreign language when you know your customer does not speak that language while working with them.
The full-​time I was getting my manicure, The manicurist gave me an attitude like I was wasting her time, and couldn’t wait to get me out the door
—- I don’t think these people realize that their customers can leave a tip. I left one, to be respectful but not a big one that I could’ve

Disgusted to have my friend share her horrible experience at this place. How dare these rude people comment on her WEIGHT!!! I’m going to your establishment to feel beautiful– not be told that «you heavy» or «you hungry? Going to eat». Really!!! Get some tact. I will make sure I spread the word on your unprofessional and down right RUDE establishment.

If I could give them no stars, I would. Went in for manicure… got talked into getting some powder on my nails but the shorter nails she put fake nails on. Nails with fake nails are so much thicker
They are not even and she didnt trim cuticals… ugh.

Is it possible to give zero stars? Absolutely horrendous. Terribly rude from the second I waked through the door. Went in for a brow wax was considering a manicure and after being treated like garbage I chose not to. I will never not tip for a service but had to go this way because no one even spoke to me for the process. «What do you want» and the price were the only words muttered to me. I felt like an inconvenience. If it wasn’t a Sunday I would have left mid wax or before. Will never return.

I did not appreciate the service I received upon entering the establishment. I requested A simple lip and brow wax. She immediately went for the wax without even letting me explain what I wanted to focus on (I’m in the process of growing my eyebrows out to even then out), the woman had a careless demeanor about her, and appeared to, for lack of a better word, give a shit less about what I wanted … Needless to say I won’t be returning.

The main technician, who I assume to be a female owner, is rude, unfriendly, and has zero concern for customer service. Will not return.

Went there for a gel manicure, pedi and eyebrow wax. They show you a card with your options for a pedi. I took the next one up b/​c it came with a stone massage. NOT! They rub a warm rock on your leg… ONCE! That is not a massage! She never asked me how I wanted my nails shaped, didn’t follow the shape they were and the gel manicure literally started peeling off less than 4 hours later. No eye contact from the technician. No words either — almost like she was mute but I know she wasn’t b/​c she spoke to her co-​workers! AWFUL, AWFUL, AWFUL… So bummed — can’tfind a good nail place around the area at all.

Horrible ! First of all the lady doing my pedicure nearly ripped my foot off she was so rough. Then I asked for gel mani. I told the male owner that I had acrylic over one my own nails that I wanted taken off. He translated this to another woman who cut my entire nail off! I kept telling her that she was cutting my nail off and pulled my hand away. No apology, they just sent yet a third woman over to finish. Then to add insult to injury, they charged me 2 dollars for the nail they cut off !!! Needless to say, no tip and will not be going back. Also, none of the
Speak or understand English So it’s very hard to communicate.

This place does not even deserve the one star that I must put on this review. I live in the area and I have visited this place about 4 times and out of desperation rather then an actually desire to do business with this place. The first time I visited I only needed to fix a nail quickly which was fine. The other time was for eyebrows, which I did not like how they did it, but I just need to look human again. NEVER EVER get the eyelash extensions here. The day I got it down, I paid $ 75 and as soon as I opened the door to exit the salon, lashes were falling right off of my eyelids. I decided today to give this place ONE LAST CHANCE. I typically got to the nail shop down the street in which do AMAZING nails that last. However, it being a week day and snowing I did not want to deal with parking so I came to this horrible place. Can we say NOT FRIENDLY?! Not only this after picking my color and sitting down I asked two times for a cut down. I liked the length the woman named MICHELLE had. So I said «I like yours the length and shape». She looked at me for a good minute and said «mine are short». I said yes, I would like them short. MICHELLE got all offended as if I insulted her and very aggressively cut my nails down all the way to the skin which hers were not that short. I then stated I would like the acrylic to be a little thinner so that it looks natural. She mumbled something and said I needed a new set. This has nothing to do with filling the nail as I have done this for years upon years When she was complete which mind you there was no conversation, no interest no emotion the entire time I was getting my nails done. Pure silence. So finally it was time for my eyebrows. It has taken me at least 5 years to grow out my eyes brows nice and thick in which I only get them shaped up. Not only did she do this very rough and painfully she made my eyebrows so thin I look foolish!!! Then when I asked her if she was putting baby oil on my eyebrows she mumbled and I told her I was allergic and she proceeded! I was so upset I did not want anything to do with her again I paid, grabbed my things and walked out. NEVER EVER EVER GO TO THIS PLACE.

Will not be back. The Male Owner did my gel nails this past weekend. He cut me and made me bleed while doing my cuticles and didn’t even apologize. He just loaded me up with burning anticeptic and carried on. My nails look like I still need a fill, and he put too much on so when i had to peel it off my finger the gel got a «lip» on it, so I’m sure it will be lifting sooner then it should. Never going back.