Verizon Wireless – 4G Wireless

They are friendly, helpful always going out of their way to make their customers happy. They are every kind to everyone that comes through the door. Brittany Sang and the rest always ask how they may help you when you walk through the door. I’m very happy to have Verizon wireless network as my service

Awesome experience purchasing a phone AND tablet here. Helpful, patient, and kind staff. Very pleased with excellent customer service. I look forward to doing more business with these folks down the road! Derrek gave me some great tips on how to navigate my new phone. I’d recommend him to anyone!

Manger lazy co-​workers lying to you!
YOU can pay your bill there. They just don’t want to do it.
So they say, they don’t accept bill payment.
Rude nasty
Will never go back. Wouldn’t buy anything from them.

UPDATE: Have since been contacted by the local district mgr of faux Verizon named David. He said he viewed video and they were correct but then he REFUSED to allow me to see this video evidence. Because they failed to produce it then, and are refusing to produce it now, I do not believe them.
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FRAUD! That’s the only word for what happened to me in this store. It is important to understand that while this storefront has VERIZON emblazoned on it, it is what is called a ‘Premium Wireless Retailer’ and is not really affiliated with Verizon. THAT they do not tell you until you have the audacity to expect Verizon class customer service.
Here is what happened to me: I was in the store for the 3^rd time attempting to solve a problem with my Galaxy 4 phone. This was a hardware issue and I have to say the staff was helpful in facilitating the replacement of the phone under warranty. While I was waiting for a service tech, Jacob approached me about their latest offer. Add a tablet to your account for $ 10/​month AND, if you reconfigure your data plan, you can reduce the bill by the $ 10/​month making it free. I was also told I could just try it out for 14 days to see if I had a use for it.
WHAT I WAS NOT TOLD:
The tablet is a TWO year commitment. I was lead to believe it would be added to the existing plan, not extend the contract by another 18 months.
There is a $ 35 connection fee from Verizon. (remember that FREE tablet?)
If you decide against keeping it, there is a $ 50 restocking fee (more on the restocking fee later) to return it EVEN THOUGH IT IS WITHIN THE TWO WEEK TRIAL.
Jacob then had me sign electronically on a very small credit card screen facing the customer for what I was told was «verification that I was in the store and had received the free tablet». After all was said and done, I was handed a stack of papers and left the store with my new tablet. After I had left I saw my ‘signature’ was electronically printed on a 2 year contract, so I took the tablet back the very next day. I was helped again by Jacob who now aggressively denied failing to tell me of the 2 yr contract and of denying me the right to read what he now says I signed. He pointed to a small (and I mean SMALL) cardboard sign behind an advertisement and a pen cup tucked in the corner by the register. It, I am told but cannot verify because the print is so small it would require a jeweler’s loupe to read, contains all the info about restocking fees, contract length and fees etc. I advised Jacob that the law requires store policy regarding returns etc must be PROMINENTLY displayed and readable. Well, Jacob just went off and said he had in fact advised me of the 2 yr contract and that the whole store was wired with video camera and recording devices and he will just have the tape pulled and prove it. At this point, I agreed wholeheartedly. I told Jacob that if the video showed I had been mistaken, I would accept it and that would be that. He said it he would have is manager pull the tape but it would take a couple days. Two days later I returned, no tape. Two days after that I was told it would be another few days. Well, after a few more visits the tape never materialized. On the 13^th day I took the tablet back yet again and was told by Jacob I would have to pay the $ 50 restock fee regardless because, and I’m quoting here, «We don’t have to prove it». I left the store and called Verizon. That is when I was told about the ‘Premium Retailer’ business. They reversed all connection related fees on their end and advised they really have no control over these stores because they are not affiliated but would credit me the $ 50 on my cell phone bill if they insisted on charging me. So I went back into the store and asked to speak to the manager and that is when Brittany came out. She was unbelievably rude. Stunningly, shockingly rude. She told me the restock fee was now $ 100. I assume this increase was punishment for calling Jacob out on his bald-​faced lie about the video proof. At this point, I called Verizon customer service back and apprised them of the situation. They asked to speak with the manager so I handed the phone over. Brittany was so awful to the (real) Verizon customer service supervisor that when she handed the phone back to me the supervisor commented that propriety prevented her from saying what she really thought of Brittany. So I said it for her. In the end, Verizon (the REAL Verizon) were stellar in customer service and credited me the $ 100 I had to pay the phony Verizon, and then they reversed all fees associated with the connection of the tablet and put an extra $ 25 on top as an apology for all I was subjected to in this faux store.
So — STAY AWAY !!! Purchase and deal with the legitimate Verizon and steer clear of the imposers. I have filed a complaint with the real Verizon in the hopes enough consumer complaints will get their contact pulled

I have a Wifi hot spot that I purchased from this store. I was led to believe that it would work at my home, which they looked up at the store. Once I got it home, I discovered that the hotspot needed software to be loaded onto my device in order to work, however it does not come with a USB plug. After taking it back to the store they said they couldn’t help. Anyhow, after an argument, they gave me the correct cord and I wa able to use it.
About 3 months later the device malfunctioned and I took it back. I was in need of internet at my home for school and they refused to replace it, saying I had to go through the Tech center. Essentially I was left without service for multiple days.
The customer service at this store is horrible. They are unwilling to actually help the customer, but are only there to make money. One employee went so far as to tell us that she «just couldn’t deal with us, that we needed to come back another time». If she can’t handle the store’s business, maybe she should be looking for another job.