North State Van and Storage

I met with Sherry Hoyer from North State Van and Storage. I showed her around and found her to be energetic and seemingly knowledgeable about making my move a smooth one. She quoted me a reasonable price so I decided to go with her firm. She told me 3 guys would arrive on the day of my move at 9am and it would take them 5 hours. She showed up at 8:45 and two guys showed up at 9:15 with a small truck. At 11:00 a third guy shows up. An older gentleman who did not seem to know exactly what to do and he was slow. He had been hired from a temp agency. At 1:30 I am told the truck is too small so they took it to the warehouse to unload some of it. They returned around 3:30 and worked until 7:00 pm. At which time they told me they were through. They left my flat screen TVs in the garage along with some other items. I was very disappointed. I had to go down to UHaul the next morning and rent a truck. We had sold our home and the new owners were moving in that evening. The workers showed up to unload at our new home. They managed to break an end table, get grease on my Flexsteel rocking chair, damage a wood tv stand, crack a console top and drop the corners of my leather couch tearing the leather corners. The guys continually told me they were sorry and wanted to clean my chair with Resolve, which did not work for me. I had it professionally cleaned. When they finished moving me in, they received a call from their employer making sure I had paid them. Just because I was unhappy did not mean I was not going to pay them. I was reimbursed for the first 3 items timely after calling 3 times for a claim form. It was suggested I drive down and pick up a form when I complained it had been over 2 weeks and I still did not have it. It was after I received payment that I realized the damage to the console and leather couch. I sent in a supplemental claim form only to never hear from North State Van and Storage. Not even a call telling me too bad. While I have contemplated a small claims court filing, it occurs to me that would be time consuming and my time may be better used elsewhere. My experience with this moving company was as bad as it gets and very disappointing. I can not in good conscience recommend this moving company as they are as unprofessional as it gets. If you value your belongings… Do not use North State Van and Storage. I was extremely unhappy with their service and lack of care when moving me. It was a devastating experience for me. I am still kicking myself for not using someone else. Do yourself a favor and call another moving company.

My husband has served 9 years in the US military. We currently returned to our hometown, Redding, California. Our household goods were shipped from our last base and are currently being stored at North State Van and Storage. The home we are planning to move into is currently occupied by renters, so we had requested an extension of storage through the military. Prior to our extension expiring, we received a message from Sherry Hoyer of North State Van and Storage, explaining that our storage was expiring and that we were going to be held responsible for charges incurred after that date. I quickly called her back and explained that the military was in the process of approving our extension and that I actually had nothing to do with it. I also suggested that she contact them, as they would surely be able to assist her. Sherry, preceded to tell me that if she did not hear from them, my belongings would either convert to private pay, leaving me with a bill of $ 200+ per month, or it would become her property. She was rude, nasty, and made disparaging comments about the military.
I contacted the military and our 3^rd party carrier and explained my conversation with Sherry. Both reassured me that the information Sherry had given me was completely false and that she had absolutely no right to call me personally; that any issue she had was to be taken up with them directly.
While I am relieved to find out there is absolutely no validity to her threats and «scare tactics,» I am still taken aback and appalled by how she handled the situation. The level of customer service was non existent. North State Van and Storage is a sad representation of Bekins and definitely not the type of business we need in Redding. Additionally, the comments she made regarding the military were extremely offensive and definitely made me question whether, North State Van and Storage should handle military shipments in the future.
Sherry Hoyer is unprofessional, confrontational, and lacking the customer service qualities that I expect from a business. I would never recommend using North State Van and Storage, because as long as someone like her is the owner, they will be ran according to her standards; which are extremely low. Redding is a small town and good customer service goes a long way. I plan to file as many formal complaints, write reviews on public forums, and use every opportunity I have to detour anyone else from mistakenly using their services. That’s how unsatisfied I am with her and North State Van and Storage.

Do NOT use these people. You will regret it.
My mother hired this company to move her locally. They came to her house and gave her a quote. Her house sold very fast and she didn’t have much time to pack and get to her new house.
They quoted her to pact up EVERYTHING and get it all to her new house and set up. My mom didn’t want to wait and wanted the move to go faster so I drove to her house and helped. We packed everything. All she had was a open box for her bedding and a single duffle bad. We loaded up both of our large SUV’s with her small boxes and made about 5 trips each, 15 total. Her new house was loaded with all the boxes and all that need to be moved was the furniture.
The day of the move…
An hour after the movers were set to arrive we called to see where they were. They hadn’t left yet.
They showed up an hour later.
We were both very anxious to get started but the movers were anxious for their next cigarette. FYI Old house and new house and my furniture all smelled like smoke for days. YUCK
They moved so slow, texting nonstop between walking back and forth from the house.
About 6 hours in (couldn’t figure out what was taking so long) Sherry shows up and starts yelling at me asking why it’s taking so long. I was like 1. Who the hell are you? 2. I don’t have any authority over your people.
Sherry then accused us of buying more furniture between the 2 days of the quote and them moving us. Not true. Then she accused us of taking more then we were going to… Not sure what possessions of my mothers we were going to leave but not only did we «take more» or «buy more» we packed 70% and moved most of it ourselves.
Next bad thing to happen was the truck was too small. But one of the guys told me they didn’t do a very good job of packing it so they’ll need to make more trips. Which I was billed for.
When we got to the new house their low quote turned out to be a down payment…
I packed everything moved all boxes. All they had to do was move the furniture, easy. We refused to pay their ransom and her comes Sherry flying down the street. Her tired were actually squealing when she came around the corner and when she cam to a stop you could actually smell her transmission. I told her that I wouldn’t pay over 3x what their quote was and she told the movers «toss out her furniture from the truck onto the lawn and lest get out of here. So I guess they got us, the thugs.
I gave her my credit card and the men started moving everything in, almost. I guess it was quitting time because they started moving furniture into the garage instead of bringing it into the house. Then they said «all done» and left.
The next day my new neighbor came over to say hello. She just moved onto the street to about 2 weeks ago and oddly enough used the same movers. It was so funny the first thing she asked was «how was that bitch Sherry?» lol
So this is not just a one time thing, sign up with them and they will get you like they got us.