Overhead Door Company of Redding

WOW WOW WOW. What a disappointment. After being a customer for service calls and a two openers in one of my garages I discovered that when it comes to poor workmanship there is no warranty even for repeat customers over many years. (This surprised my neighbors when I told them of my problems.)
My door began making loud sounds within 12 months of the new installation but I didn’t realize how bad it was until the «rail» and its mounting bracket popped out of the header board and just dangled in space.
When they installed the «rail» that runs from the unit to the huge header over the garage door they used lag bolts that measured just 1−5/8″. That leaves just 1″ of bolt into the header. The rest was taken up with the 5/​8″ drywall
Their office person insisted that it was «wear and tear» which is NOT warranted. In other words, they do not warrant their POOR WORKMANSHIP. Oh sure, they will come out and diagnose the problem but that’s going to COST you $ 65. if it’s been more than 12 months since installation. Based upon that attitude, only the Lord knows what they would charge to re-​do their poor installation once they arrive.
I decided to go elsewhere. (The company that re-​did their work installed 3″ lag bolts.)
After being advised of their policy of not honoring repeat customers I asked to speak to the absent owners. They refused to even honor me by calling back to attempt to justify their workmanship.

After a year of futile attempts to have my garage door repaired, Jerry, an Overhead yes-​man technician with a can-​do attitude, arrived yesterday right on time. Not only did he repair my door, he tightened a multitude of bolts and strongly secured the operator plate. Within 30 minutes, my garage door was opening and closing with quiet ease. I’m grateful finally having my truck out of the elements and now, I remain protected while unloading my groceries. Thank you, Jerry and Overhead Door Company, for making my life much easier!

To whom it may concern, buyer beware!!!
I had overhead door install a Janus metal roll up door for me in my shop. I was originally looking to purchase a 10’x12’ door. When calling overhead door on locust st. In redding the owner told me he could give me a great deal on a motorized One that a customer did not pick up. So I said OK that is fine I would like to purchase that door. Their installers brought the door up and did a fine installation. however after only a short time the door stopped working correctly I called Mike the owner at overhead door and he was going to have the installers come back out and adjust it. I ended up having to pay $ 85 to have the installers come back out for a service call and even after that my door only worked correctly for about a week and I have not ever been able to get overhead door to come backout and fix The door correctly it has been about five years and my door still does not work poor poor poor service by Mike and the boys at overhead door company of Redding on Locust Street.

Within three hours of making our call for service, Overhead was on-​site. They were quick, efficient and very helpful. Repair made in record time.

Overhead door showed up, one guy showed up in a small pickup got straight to business. He did an amazing job on our door. I even accidentally ordered the wrong windows, free of charge they accepted my mistake and replaced them with the ones I meant to order.
I definitely recommend this company. Best addition that I’ve made to my house, and well worth the extremely reasonable price.
My dads also used him on three separate occasions and very pleased with their work and prices.

Overhead Door of Redding installed both Garage Doors and openers on my house when we built it several years ago. Fast forward to the summer of 2013, I have a spring that breaks on my smaller garage door. I call Overhead Door, they say no problem, for about $ 125 bucks we can come out and fix it. I say, sign me up, how soon can you do it. She says we are really busy and I can’t get anyone there until next friday (a week away), I said ok, what time, she says, before lunch. We had a vacation in Lake Tahoe for that week, but cut it a day short to come home for the Garage Door Guy. We waited around all day, and no one shows up. I called the place at 4:30, and the woman says, Oh, we’re sorry, he had an emergency. Really? No phone call, no apology, wtf? She says we will come out first thing monday, and did they? Not!!! I finally called another door company, they came out that day, and guess what? Fixed the problem, and fixed the noise from the initial bad installation of the tracks by Overhead Door.