Sears

I honestly have no idea how Sears stays in business. About 9 months ago we purchased a washer and dryer from them. The day delivery was scheduled, we moved out our old set (sold them), with the expectation we would have the new ones by end of day. Got a call from the delivery company late in the day saying Sears had overbooked deliveries and they couldn’t get our set to us for TWO WEEKS. We purchased this set to ensure our laundry would be super sanitized, as we were caring for my terminally ill mother with a compromised immune system. We ended up having to rent a utility trailer from U-​Haul, drive 106 miles round trip and pick these up ourselves. Foolishly, I decided to give them another chance, so this past Sunday, I ordered 5 major appliances online from their sale ad. When they asked if I wanted to apply for a credit card, I said yes and was approved. So between the $ 85 discount for opening a credit card and $ 80.00 in shop your way points, plus the sale price, it was a good deal. Put the order through and about a minute later I get an error message saying they cannot process my order and to try later. I tried several times Sunday evening, but order would not go through. I got up at 5am next day, Monday, to resolve this by phone. I told the woman I spoke to that I placed this large order and I should receive the sale prices and all the perks I was promised. She had me go through each item, sku # and sale price. After I gave her the info for the third item, she told me they could not help me. That’s it. Nothing more. I made sure the order was cancelled and immediately called the bank who issues Sears credit cards and told them to cancel the card and put it where the sun doesn’t shine. This morning I ordered similar appliances through Lowes. They gave me a 5% discount for opening a credit card and customer service was stellar! They were even going to deliver 2 of the appliances tomorrow! I may have paid a bit more at Lowes, but their excellent customer service is worth every penny. I will NEVER purchase anything from Sears again. I even contacted a local TV consumer advocate regarding their horrible service. Should be interesting to see if he makes any headway with them. In any event, Sears has lost a customer forever!

Okay, so normally I wouldn’t post about a department store but man Nancy there was extremely patient, helpful and kind. I went to return a jacket and she did what I assume was protocol when you make a return. «Ma’am what’s the reason for your return, would you like to look around for something else…» Then she noticed I was double charged for the same jacket so then she proceeded to ask why I’d return one and not the other, I said I only got a dress and this jacket and not 2 jackets. I told her I thought I was double charged but when I called and spoke to a manager she said that’s the way the receipt looks, I said well it says quantity 2 next to the item but okay. Needless to say Nancy returned both items. From her amazing customer service I ended up going back later that day and purchasing more items because I LIKED HER so much. It’s hard finding good customer service so when you do you need to rant and rave about it. Thanks for going above and beyond Nancy.

I just tried to have service done on the dishwasher tried to do it online it wouldn’t work when I finally called I was transferred to three different departments had to give each person all the information over again and still ended up not able to schedule warranty service because they couldn’t even look up one of their own service numbers to reference the item to my purchase…
When I asked to speak to the manager at the call center the person said the manager would not speak to me
Come on Sears… Check out the other Unilocal reviews… Not looking good

Over the year and a half I’ve lived in Redding, I have been to this Sear once. My husband and I walked in one evening, and were kindly greeted at the door by a young employee. We start to peruse, and about 10 minutes go by. The kind employee from the door has his eye on us, and walks over. He says, «Um, we’re closed… We’ve actually been close for about 20 minutes.»
Yeah, I don’t know either…

Larry R Please don’t make the mistake that I did! That was buying a fridge and expecting delivery. I was told 09:00 to 11:00 today ¹²⁄₃₀ delivery. It’s almost 6 p.m. Hope of a new fridge today as promised is dashed! I have food in ice chests on the floor. Perishable freezer goods. Every two hours I recieved a promised delivery time. Everyone is clueless! I can’t get accountability! I filed a complaint on the better business burea. This will get a corporate response, but really I just want my fridge. Not a cock & bull story!

Bad news– bought a fridge, they call the night before for delivery and give me a two hr time frame that someone needs to be home for. They forgot to call, I missed the delivery and had to reschedule. No Saturdays available for delivery for over three weeks and I have to miss work to get the fridge home– bogus!
Bad delivery procedure/​service
Outsourced customer service
Won’t get my money again–

Scheduled delivery for our washer and dryer on ⁷⁄₂₉. Didn’t show up. Called delivery service center and they kept telling me it’s coming (even when I called at 10pm, clearly they are not located on this country). Then the next morning they informed me that my status was never updated (it was still on hold because it was never delivered) and due to this they would not be able to deliver it until the following day because that day already had a full delivery manifest at the local warehouse and were unable to fit it in on any trucks that day. We then received a call from someone at the warehouse center (which is actually a control Center in LA not the physical warehouse that our washer and dryer was located at), and they were actually able to fit it on the back of a truck and would be able to deliver it but they didn’t know what time. We were stuck in the house all day anticipating our washer and dryer delivery which they promise would be delivered but alas come 10pm it still wasn’t here. The next day I called the gentleman from LA who called me informing me it would be delivered the day prior (⁷⁄₃₀), and he was shocked that it wasn’t delivered as the driver had promised him they would be able to deliver it. He then checked with someone and called us back and informed us it would be here between 10 and 11 am now ⁷⁄₃₁. Again come noon it still isn’t here. And when I tried to call the gentleman back that have been talking to from the warehouse we were unable to reach him. We then spent the next two hours (on top of multiple other hours prior talking to the delivery call center and being jacked around from one dead into another dead-​end) finally getting able to speak to corporate. She was finally able to speak with the actual warehouse in our city that is physically taking care of the washer and dryer delivery. This gentleman had informed us that we should’ve gotten a hold of him earlier. Which is frustrating since we probably spoke to over a half dozen people at the delivery center as well as trying to speak to people in the local Sears and customer service yet no one other than the corporate lady was able to get us in touch with this gentleman despite our explicit clear question about the phone number to reach this guy as we had been around the block with everyone and they were unable to help us. It is now ⁷⁄₃₁ and we still don’t have it. We are promised yet again that’ll come tomorrow. But clearly I have no trust in this company anymore and we will see if I actually get our washer and dryer.

Excellent store. Very friendly. Always shopped at sears and never been disappointed. I see reviews about delivery and service. Unfortunately those are 3^rd party vendors. The employees there are doing their best.

Nightmare @ Sears mattress store. So went in last tues to buy a mattress for my daughter who was visiting from WY. She picked out a mattress & was told that we could get friends & family discount if we waited until sun. They would call. I called Sunday & Jeannie couldn’t get the transaction to go thru. She said to come in Monday & Kelly, supposedly a manager had all my info. Went in @ 11am & Kelly could barely run the computer & knew very little & had the wrong bed … I’m trying to be patient… nothing went right… No one cared… I should of walked out but needed that bed! In the mess, I somehow got a Sears MasterCard, which I didn’t want… Had to go home… waste of a good day!

Recently bought an engagement set there and it took us about 6 weeks to decide on the right ring. Sears had several associates that were all nice and knowledgable about the products. They listened to what we were looking for and we got a great deal (80% off) we bought the lifetime warranty and I couldn’t be happier with the service from the fine jewelry department. Only point missed would be some of the jewelry is not good quality and you can see it the moment you look into the cases. But I got a great deal on a high quality set.

Would give less than one star if possible. Don’t buy an extended service plan because it is useless. If they can get away with a temporary fix until your contract is up, they will. I watched them deliver a very expensive fridge with a damaged seal. Called Sears who said they would fix it instead of replace the fridge. Instead of replacing the seal, they would try to stretch it to make it seal on the edges. This was temporary, yet, they came out numerous times and did the SAME thing. Never fixed. There was water all over the floor from this damaged GE fridge. From day one Sears told us it wasn’t a problem and that it was OUR fault… What?

Dear Sears Home Services:
The appointment to fix the door on the washing machine was for a somewhat indeterminate time, I’ll give you that. But vague as it was, you were supposed to show up between 8 am and noon today. I stayed home from work.
It’s 12:01. You didn’t show. You didn’t call.
Second time in a row this shit has happened, dudes. Second time in a fucking row.
Now I’d like your logistics/​scheduling IT consultant to:
1. eat rat poison, and
2. die
…so that I can show up late to his funeral and piss on his grave.
Update: Technician arrived at 2:30.
Also, props to my friend Novato A for opening up a far bigger can on Sears than I opened in this review:

The automotive department has good prices but terrible service. Be sure you can drop your vehicle off for the day. If you getting new tires don’t expect them to be clean when you pick up.

Wonderful workers ill give them that… on the other hand management need to get there act together! if they schedule an interview with you make sure THEY know about it… because for some strange reason they like to raise peoples hopes up thinking they possibly have a job interview and then when you go there «no positions are available nor is there anyone to do the interview.»
So your telling me I spent all the money I have to try and look good for a non existent interview for a non existent position!
What a freaking JOKE
You just lost a chance at one of the best workers you could of had!

Sears is a great place to shop and work!

Update… Wrote a letter to Sears corporate. A platitudinous corporate representative then called to read a scrip offering me a 15% discount on a new regular priced Sears unit. Which is to say he didn’t offer anything.
Explained that I had already purchased a replacement from a competitor.
The rep only seemed interested in hastily documenting that Sears made an effort to make good (even it if was an empty gesture). It would have been nice to hear a hint of sincerity each time he said «I totally understand», but who am I to expect quality? Oh yeah… I’m the customer.