McDonald’s

I asked to put cheese on my eggs and they put cheese on the pancakes… this is not the only time they got my order wrong. This Mcdonalds has declined big time. Do yourself a favor and just drive down the road to the one on

Ewwww… SEWAGE EVERYWHERE!!! It was coming out of the floor drain and both bathrooms! How has this place not been shut down?

Decided to give them another chance, came on Sunday at 12 noon. It was crowded but my kid wanted the happy meal toy so I agreed. They forgot about my order I guess because people who ordered their food after me got their food first. They admitted my order took longer than it should and offered me a free cone. I don’t want to come back, honestly.

I have given this place a chance three times in the past 6 or so months and every single time my order has been wrong. Most recently, I was driving home and didn’t notice my order was wrong until I arrived home. I called the company and started explaining what happened and was hung up on.
This is the most unprofessional and disrespectful service I have encountered. Will not return.

show up at 12:39 to get some ice cream and they tell me they already shut down the ice cream machine for the night. such an outrage. would not recommend this place. also charge an extra 20 cents for maple syrup. ridiculous. also gave us cold, old French fries.
Update: the food made me sick

Not too many fast food places are worth driving a good distance to. This place though is one of those rare ones. I have no problem driving out there to eat my favorite burger. The place has been clean every time I have been in it… the service is good and the prices are excellent.

These people want to make $ 15 an hour, smh!!! While we ordered to go inside, two different people from the drive thru came in with screwed up orders, we should have taken that as a sign. We get home and our order is wrong, wrong from the moment the idiot at the register took our order because she part shed the wrong picture on the register. This will be the 2^nd McDonalds in Redlands that I will not be returning to. Very disappointed. You people have one job to do, pull your head out of your butt and pay attention.

Asked for a bundle and large fry. Everything was fresh and yummy. Clean store and manger was very helpful. I have never had a problem with this store. I can sometimes be difficult with my food or ice coffee and never do they complain.

Wish I can give a no star for the service I just got right now. I just got off work working a 3 — midnight shift plus 1 hr overtime so mc ds is the only place opened in this area so I was hoping to at least get some decent food. Burger was wrong fries cold drink had some nasty brown things floating around I’m calling to complain no one is answering and obviously some 1 is there. They are going to hear it from me in the morning

They had 5 people working and couldn’t manage to keep up with the drive-​thru line. Me and a few friends decided to order inside since we were originally waiting in the drive-​thru line and decided to back out of it since we hadn’t moved for 10 minutes. When we ordered inside, it took another 20 minutes, and in top of that, they forgot to give us 2 major items. What a joke.

Where to begin… How about this morning (what we swear will be our last time). The lid on our smoothie wasn’t put on correctly and it spilled all over our car. This has happened numerous times with soft drinks (not helped by the fact that McDonalds drink lids have to be the worst/​thinnest in the industry). We ordered two vanilla lattes neither of which had any coffee in them (just milk/​sweetener). We also ordered two egg McMuffins without meat. Both were very badly made with runny eggs and one had meat. Total cost $ 21. Would love to have that back. Unfortunately today is not an anomaly. We’ve had numerous problems with our orders in the past and at least three instances of being stuck in the drive-​thru after being told that they’re out of ice cream or that their card reader is down (how about a sign at the drive-​thru entrance???). Maybe today was just a particularly bad day, but I don’t plan on giving them another chance with a new Starbucks across the street.

Its Mcdonalds. You either like the food or you don’t, which is why I’ll give a solid 3 for the food everytime. However, thats all I like. I know its the employees jobs to ask «How many creams would you like… how many sugars… how many ketchup packets.» But it just seems rude. Let me get 27 and not one less… I dont know how many ketchups I eat with a small french fry?! And the fact that they premix your coffee with the desired amount of creamer and sugar you ask for is a little disgusting. The employee at the front was nice but ughhh, I wish it «wasn’t in the rules» to ask that. Im a complainer. Ohhhh well.

They’ve had a fly problem for months now. Not sure why a big chain like this can’t get rid of the flies.

To add to my previous bad review. Just went and ordered two different smoothies. When I went to the window they gave me the same ones. When I explained I ordered two. (Which the receipt confirmed) she said we are out of that so we just made you this one instead. Seriously???
When I want to eat something don’t explain to me how you don’t feel like making it right now because its late. Out first I thought she was joking but apparently she wasn’t…

This is the worst McDonald’s I’ve ever been too. There were at least 6 people working, and it took almost 30 minutes to get my order. The manager and supervisor there are complete jokes. When people started getting frustrated, they went in the back and HID because they didn’t want to deal with them. One poor woman was waiting 30 minutes for a filet-​o-​fish! What is the deal with that?
The only pro was that the bathrooms were clean. I might come back here to use the bathroom before heading down hwy 38, but other than that I wouldn’t recommend coming here.

The worst McDonald’s I have ever been to. Always a group waiting. What takes this place so long to send out an order?

Man this certain location is a riddle. What I mean by that is their drive-​thru service. The computer screen one is broken sometimes and you have to place ur order «face-​to-​face» at the first window. Well, sometimes the computer one and the face to face are down and u have to place ur order at the second window where u would normally pay. Confusing sometimes because you don’t which one to talk to. The employees are pretty good in customer service. There are a few bad apples spread throughout the day. Expect to wait a while. I mean that in the kindest way possible. Overall: C–

It’s McDonalds for breakfast.
We always stop here on our way to Big Bear. Usually a little crowded, but not to bad. Service is good and bathrooms are clean.

Worst McDonald’s ever. I keep telling myself I will never go back but decide to keep giving it another shot because it’s close. This place seems to forget that customer service is the key to retaining business.
My son and I went last night. I counted 5 different employees, including the manager, that walked up to the counter, looked at six of us waiting to order, never said anything to us and walked away to continue doing other things.
Because this is a continual problem I can only assume the owners of this location don’t emphasize service. It HAS to be a «top-​down» thing.
If you just have to have McDonald’s, find a different one… regardless of how far you have to drive.

I gave it a 4 star just because McDonalds has the best fries. Other than that it’s just your typical McDonalds, you know, Harvard degrees, professionals, nice people who love life and all that good stuff.