Michelle’s

I was worried at first as I had read so many different reviews. So glad I decided to book! Had great compliments around the cake and even better… the taste! The bottom tier was strawberry Victorian (delicious!!!) and the top was banana pecan (I didn’t care for it). The attention to detail was perfect. Only downside is that they are a lot pricier compared to other bakeries I have ever been to. Also if you order multiple layers they do not stack them for you, which is weird because they charge you for multiple layers.

My fiancé and I came in for a consultation. We had an appointment. We were shown to a computer to look at cakes on the web site. Cakes we had already seen on our own at home. Then without asking what we wanted to try the five tasters cakes were brought out on a single paper plate. The cake was good, but Overall it was very impersonal service and not what you would expect from a tasting and consultation. We were disappointed, but a 3 star experience. I was okay with it all and was still considering the bakery until, some time later, my fiancé told me the cake was 10 $ for a plate. She got us a second plate of cake for us to try expecting the total to be 10 $ but was told it would be 20 $. She thought she must have been mistaken about the price and paid, but she was not wrong. Their website, as of now and then, clearly says that the cake is 5 $ for a plate of 5 tasters. With the substandard service and paying more than advertised I can not recommend this bakery and will likely not be getting my wedding cake here.

The strawberry victorian cake is the best cake I have ever tasted (53), it was moist and has an incredible filling. If taste is important, this cake is worth whatever you need to do to have it at your function.

The cakes are amazing. But service is horrible. The people are unwilling to help you and don’t give you straight answers.

I got the Strawberry Victorian cake, and I think it was the best I’ve ever had. I ate two pieces, which I never do. I will definitely return. I’m giving them four stars, just based on that cake, and it was well worth $ 32.00.
What I didn’t like:
I bought a pre-​made cake, and was also thinking about buying a chocolate cake, which looked a bit smaller. I asked the girl how much was the chocolate cake, and she defensively said «$ 32. All the cakes are $ 32.» Her tone was a bit rude, and it turned me off from also buying the chocolate cake. It also made me wonder why they just don’t put up small signs with the prices. They aren’t in Beverly Hills, where no one cares about prices. It’s basic good sense to know the price of something, before you make plans.
The last thing I didn’t like, was the peanut butter cookie. It was rock hard, and not in a good way. I won’t be getting anything but cake from this place.

Delicious cakes ! Raspberry Victorian cake is so good, it’s moist and not over whelming sweet.

Not wowed at a «prestige European bakery». For a bakery I thought the quality would be a lot higher. My parents and I got a birthday cake for my sister here not too long ago, the cake itself was good but tasted similar to a cake I could get somewhere else for less, the Bavarian crème was amazing and not cheap tasting or overly sweet, the frosting was great, however on top there were very very light red unripe strawberries. For a 60 $ cake they could have at least called to tell us that they don’t like how the strawberries look, and made an accommodation. From other reviews I have seen here on Unilocal the owner/​bakers seem very snobby and for a quaint bakery in Redlands. For that I won’t risk going back and receiving a bad attitude or a half assed cake.

Great cakes! …but for such a well known place, you would hope they had excellent customer service. They need better phone etiquette and better manners sadly, the girls that work here seem like nice girls they just need to represent the bakery better :(

Amazing cakes! So moist and delicious! Definitely can’t eat just one piece! Cookies, brownies are also available and equally as yumm! ;)

Would give one star!
We were pressured to use this bakery for Edwards mansion. I called four times prior to wedding (and walked in once) to make sure they had everything right because I kept getting calls asking about what I had already told them. Needless to say I had a reason to be worried.
They were supposed to put the cake topper on but lady delivered it and left before we got to talk. Upon a closer look, the top tier wasn’t centered. The stencil wasn’t placed evenly. The color faded through out. There was a gap between the ribbon and stencil different on every layer. AND ANTS. The stencil I paid for was supposed to be returned but that never happened and now they can’t find it?
When we called to speak with Michelle she said she placed the cake on display and got compliments. What a big liar! She also refused to compensate us and hung up on my husband! We could of went to SAMs club, bought an eighty dollar cake, and it would of been 100% better
Michelle is rude. The cake is ugly. Not sure why anyone goes there

Not only was my cake Delicious but it was beautiful too. Worth the $ and will order from Michelle’s again in the future.

This is my all time favorite bakery!!! The chocolate hazelnut dacquoise are soooooo good! I hope they never stop making them. I don’t know where else to find them! The white chocolate raspberry cake is my favorite cake. It’s creamy, not too heavy, not too light, and delicious. The frosting is perfect and the filling inside is amazing!

Michelle cakes are some of the best cakes you will ever eat in your lifetime. I made an appointment for my wedding cake tasting and nobody wrote it down so the cakes for not tempered for us to be able to taste the full flavor. We did end up going with Michelle for our wedding cake and we were not sorry. It turned out delicious and beautiful. However I’ve tried to return several times to just place a small order for a 6 or 8 inch round cake with American buttercream frosting and it is like pulling teeth and they have to have at least 5 days notice. Any kind of special order takes a very long time and a very large deposit which they are very quick to take from you and not very quick to return to you. If their customer service was better I would be there on a monthly basis. They are terribly rude on the telephone.

Months before our wedding, we were referred by Mission Inn to try Michelle’s Bakery. So we went there and tasted their cake. It was OK. Nothing to ‘wow’ us. Because of time, we went ahead and ordered a 3 tier cake with 2 dozen flowers arranged all around the cake.
During our grand entrance to the reception hall and the cake being the center piece, we were shocked to find a plain 3 tier cake with NO decoration on it. Literally nothing on it. We kept our smile and continue on with our wedding.
Days after the wedding, I went to speak to Michelle’s Bakery and I told them the story but the girl at the counter didn’t know what to do, except ‘sorry’. Sorry doesn’t help since what is done is done. Even trying to get our refund back was a nightmare. We had to contact the account manager and they took forever to refund us. For their mistake, we were given a $ 25 gift certificate for their small size cake.
What gets us is the fact that they have NO idea what happened.
To make the story short, we would not go back and we would deter our friends from going there. In fact, 2 of our friends went somewhere else and they are happier with their service.

Im sad to update with a lower rating but here we go. I ordered a regular strawberry Victorian for my husbands birthday and when trying to cut through the cake, we noticed that there was something preventing us to cut. After we inspected, it was obvious that they had left a sheet of parchment paper on the top of the cake, then frosted over it. Of course I immediately called the bakery and was told to send in pictures and they would send us a voucher for the total we paid. A full refund instead of store credit would have been nice. But we’ll take the voucher as we really do enjoy the cakes from Michelles. Very disappointed this time around.

My wedding cake bakery was tied in to the wedding venue and I chose to go to Michelle’s for the Grooms Cake. They did a great job for a very reasonable price, and delivered. Taste was delicious! Colors and design of our Clemson Football Cake were awesome! The only problem was that the football was a little heavy and began to lean as the night wore on but it looked amazing and tasted even better. Our wedding cake was pretty, but the grooms cake stole the show. Sunday is our 1yr anniversary and I will be going to Michelle’s for the cake!

This is absolutely the best cake I’ve ever had!!! My aunt orders their cake every now and then… So when it came to my wedding. I had to have it!!!
We called to schedule a tasting, it was $ 5 – 7 for 7 tasting. Not a big deal. Especially since I knew which one I wanted for sure. We tasted and the gal helping us went over each cake and went over pictures and pricing. In the end she didn’t charge us for the tasting. She was super nice and informative.
We ended up with the strawberry Victorian and chocolate. 3 layers…
Top layer: strawberry (everyone said to freeze it and eat it on your one year anniversary, I was like no thanks, we ate it for breakfast the next day. I told my husband I’ll get us a fresh cake for our anniversary, lol).
Middle: chocolate
bottom layer: strawberry
Sheet cake: half and half (choc & straw)
It was a hit!!! Everyone loved it!
I was a bit skeptical because of the reviews on customer service and a brides worst nightmare of not getting her wedding cake. But I had to have them. I made a $ 50 deposit & sent in my picture design. They called me 2 weeks later to follow up on my deposit. I paid the cake in full, I think they only wanted 50% and then the remaining in 4 weeks. I figured if I paid it all, I’d get it.
It delivered on time & they set it up. My florist decorated it all. It was gorgeous! We loved it!

Very disappointed in the cake I ordered for my husbands medical school graduation tomorrow. I ordered a «Dr» cake (white coat). I provided them with a detailed description and a picture. The cake I picked up today was extremely sloppy and unprofessional. The lettering looked like chicken scratch, the tie under the white coat wasn’t finished, things were crooked and pieces of blue fondant were scattered on the white parts. They redid the lettering (but spelled my husbands name wrong) and completed the tie (in different shades than the original). I was so hoping this cake would be special for such a huge occasion, but sadly it was a disappointment instead. I recommend checking out other bakeries before this one!
Hopefully it tastes good!!!

I have ordered two cakes here in the past and both were delicious. The first was a Strawberry Victorian for my toddler’s second birthday. He loved it! The second was the Orange Poppy seed for my mother in law’s birthday, this one was also quite a hit. Both cakes were large for 50+ people and they held up in the refrigerator no problem. Also they were both ready timely and I had no problems upon pick up.
Delicious, beautiful cakes!

Michelle’s was the vendor for my wedding on June 28, 2014, at Serendipity Garden Weddings. For the most part, I was pleased. They followed my directions on how the cake was to look and it tasted great!
The customer service could definitely use a little attention. First, it’s a little difficult to do a tasting there only because you pretty much have to eat on your lap while doing the tasting because there is no table. It could be a little nicer seeing as you are picking out the wedding cake!
During our tasting, which was about three months before our wedding, we picked out the flavors and then a week afterwards decided to change one of the layers. I called and they changed it, no problem. Three days before the wedding, I called to confirm the flavors. When someone answered the phone, she abruptly asked for my number saying she was busy and would call back. Two hours later, no call back. I called again and finally spoke with someone and she confirmed the correct flavors. However, the cake had the original flavor we asked for on one of the tiers as opposed to what I asked for and confirmed. I emailed them shortly after the wedding and they responded with a free layer of the one we chose. Fortunately, the flavor mix up wasn’t a huge deal and the cake in its entirety tasted amazing. I will definitely be back for other parties.