Eagle Crest Resort

We are currently paying guests at this dismal experience of a hotel/​resort/​disaster. We are part of a group that has planned over the past year for an event at this property.
It’s 8:20 in the evening and we have sustained non-​stop noise from hotel contractors who are demolishing rooms above ours. Hammers, saws, stomping about by workers and the hotel claims they have no control over their contractor.
They never suggested at check-​in that they had issues that might be of concern.
This is Hilton Resorts and Wyndham. Hard to believe how bad they have become. Conrad must be rolling in his grave.
Just got a call from the front desk offering dinner or breakfast for the inconvenience. No offer of another room or courtesy relocation to a proper hotel/​resort. Asked to speak to the night manager and was advised he doesn’t work Tuesdays.
If you want a nice stay in the Redmond, Oregon area you don’t want to be here. Do a friend a favor and tell them to look elsewhere as well.
The one star is for the toilet which flushes.

Only one star because can’t go any lower. Do not let them coordinate your wedding as you will spend most of your time trying to track down Susan. 25 years of alleged experience yet shows up to ceremony in jeans and t-​shirt. Then does not coordinate first dance, toast, cake cutting father daughter dance. Totally unacceptable on the most precious day for a young couple. She did so little possibly breached her contractual duties as a coordinator. Don’t take my word for it, ask the staff, the dj, the photographer, the bartender as nobody knew where she was. To top it off they mislead the wedding party about the alcohol which cost them an extra 500.

It’s been an unfortunate stay here at Eagle Crest. The first night was OK. We checked in @600pm and went to our room, which was a suite with a King bed. It was decent, but I’d hesitate to say it was anything special or over average compared to other local resorts. There is no Continental breakfast, room service or any other services which differentiates it from other resorts. However, there is plenty of activities and different complexes available on the resort’s property (I.e. sports complexes, restaurants, etc.).
The problem lies in the restaurant. We decided to stay on the resort the second night (Saturday) and had some adult beverages before walking the property to the on-​site restaurant. When we arrived, we saw many people there already eating at tables and filling up the bar section.
Both my wife and I were hungry and excited to try what they offered. Yet, we were turned away. The greeter stated «we are dealing with major problems tonight.» We pressed further and he said the chef had cut himself and the computers were down.
Ok, things happen, right? We understand. But they didn’t offer a single solution or alternative for us. They said a pizza place will deliver to us, but that’s it. No compensation or anything? We paid full price for our stay and we are not able to eat on-​site? Which by the way, they encourage us to do. If it were up to them, we’d never leave the resort. Right? So, why not offer a single solution other than delivered pizza?
I come from a retail background and I know first hand what we need to do to take care of our customers. We give solutions. And they just didn’t do anything to help the situation.
Not happy.

What a beautiful resort. There are deer and geese strolling around. Housekeeping quickly delivered a high chair and pack and play. The winter light show is very well done. I’m enjoying our condo– it’s well appointed. Looking forward to our next visit in May.

This is our second time staying here. The location is 5 star, how could it not be along the Deschutes River? The resort itself is only average. We stayed in the time share. Things as basic as towels, were so cheap. Thin, worn. The comforters and blankets matched the quality of the towels. Really just average, which I found surprising for a resort along the Deschutes and having onsite golf, and stables. I called the front desk to determine if units came with a wine cork screw. Marcus answered the phone at the front desk and related the units should have one and would email the appropriate people to have one sent over the following day. Well days came and went and there was no cork screw. The resort could do little things to make this a really really special place, instead it is just an average place in a beautiful location.

Don’t trust the time they send for check in they said latest 4 but now it’s 5. Customer service is bad too instead of being apologetic the employees seem to not want to do anything to help they just want to get off the phone.