Highlander Heating & Cooling

I had a furnace installed by Black Lion Heating a couple of months ago and yesterday, (a Saturday) I heard a noise from the furnace that was not normal, I called them. I was told that Steve Schutt would be right out. Steve showed up and when hearing the noise, immediately identified it and fixed the problem. Steve is with Highlander Heating and Cooling who is associated with Black Lion Heating. The problem was actually a vibration in the heating pipes and did not have anything to do with the furnace. I would highly recommend both Black Lion Heating and Highlander Heating — everyone I have had a chance to meet has been professional and experienced. Over my lifetime, I’ve have had to replace four furnaces and so far, my best experience has been with Black Lion/​Highlander.

Steve came out to our house today to check out our squeaky furnace. He took the time to thoroughly investigate the furnace then patiently and carefully showed me how to clean the filters and care for my furnace so that I could be an empowered furnace owner! He was knowledgable, personable, and seemed to sincerely want to help.
A+.

Came home from 2 week vaca to find my home 40 degrees and furnace blowing cold air.
Called a couple places to get someone out (the other 2 businesses I called did not call back for 4 & 6 hours respectively and that was after Steve S. from Highlander had already arrived and assessed the problem).
Steve S. was friendly, courteous and knowledgeable. He went the extra step (above and beyond the call of duty) to help me get my gas fireplace lit and turned on for the night while he located the part needed for the fix, because that was the only way I was be able to stay at home and not check into a friends house or hotel. The following afternoon he came and installed the part and we are up and running. So happy with this business!

Steven from Highlander came out to look at our Heat Pump, for an annual service and fix an outstanding issue from the installing company.
The service was great.
Took care of the issue right away, simple and easy.
Will call Highlander if we ever need service with our system.

Have used Highlander for years because they’re always, reliably, good. My Trane air filter is notoriously finicky and has been damaged by other service providers but Highlander’s Steve Schutt knows it backwards and forwards. And he had no trouble with the rest of the system. I also had him take care of my rental and it went swimmingly too.

family business
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I feel I was gouged on the cost of parts. They charged $ 110 for an igniter. When I went online, I found a number of these for under $ 20.
There stance is that they do not buy online and only from certified supplier. They also said that others charge just $ 300 to show up at your driveway, which may be true but the second quote I received was no where near that .
I do not buy the answer but I have no time to chase further.
They did not explain the cost of the part till it was time to pay the bill.
$ 280 for under 20 minutes onsite and a $ 20 part is discouraging.

Tom came out for a routine service check of my heating system. He was smart, efficient, friendly and happy to provide honest answers to all of my furnace questions. I would feel 100% confident trusting his recommendations.

I’ve used Tom Duff to service my HVAC needs for about ten years now and he does a great job. My furnace wouldn’t come on this week so I called him. He arrived earlier than the appt, I like that, and quickly diagnosed a failed pressure switch for the inducer motor. He didn’t have it on his big truck so he went to pick one up and the distributor didn’t have it in stock. However Tom made the trip to the distributor at 7 am the next morning picked it up, and came over at 7:30 am, and installed in about ten min and we were up and running. He is reliable and quite reasonable.

Furnace went out on New Years Day… Highlander Heating was able to send someone out on the holiday within 45 minutes! Tom, the repair man, figured out which part was malfunctioning and address the problem.
They talked with me about warranty issues and if I would need to work with the builders who installed the furnace for warranty concerns or if they could handle them.
Very courteous and honest. Would definitely recommend!

Excellent service on Nov 8, 2012.
Looked at my furnace and told me nothing was wrong with it. It was the actuator that might be causing the malfunctioning. Didn’t charge me a dime since he didn’t do any repair. What a honest and reputable person.
Go with him if you want a good honest person, when there are plenty of dishonest service man in this field.

Love this company! Honest dependable great work and always on time… I have been using them for a long time and refer them to all my friends. If only more service companies were like Highlander… I had an unrelated problem and Tom came right out and took care of it. :)

Efficient, competent, punctual, and friendly! A very difficult combination to come by! When our furnace broke, I left a message on Sunday night and got a call back Monday morning. They sent someone out the same morning! They got here when they said they would, and showed me where the problem was within 5 minutes. They even replaced a broken lightbulb over our furnace and replaced our filters for free! I’ll definitely use them again if a need comes up!

Great experience all around, used them twice so far. (AC unit replacement, and install of gas outlet extension)

The technician (owner) claimed we needed work done, which would cost $ 400 to fix. When the technician returned, he decided it did NOT need that particular service, but it needed less than 2 hours of labor/​service instead. Highlander heating charged me over $ 400 anyway (no parts), even though their hourly rate is $ 116. RIP OFF! Who charges for work that wasn’t needed afterall?!? Beware.

Great company, great service, very competent and on time, don’t try to sell you all sorts of unnecessary things (like some other companies listed here have done). Have used them for years and value their work!

Honest, on time, fair price — they are great!!! Family run to boot. No hesitation in recommending Highlander!

I used them to replace heat exchanger in my gas furnace. I called several companies in and around Redmond area and they were the cheapest (by several hundred dollars) and authorized Bryant distributor. When I called Highlander, I spoke to the owner and she was pleasant, professional and knew what questions to ask to make sure the right parts were ordered. I called them on Tuesday and they said that they can come out on Friday at 11am. Tom (co-​owner) came on-​time, knew exactly what he was doing, did a fast and right job, cleaned everything up and took the time to explain what he was doing and answer some of my questions. I felt complete trust from the time i called until Tom left my home after completing the work. I would highly recommend them for any work related to heating and cooling.

These people are great. I called because my furnace went out and Debbie did her best to work me into that day’s repair calls. Tom was here at the appointment time!!! How often does that happen with repair people? Never. He diagnosed the problem and gave me a few options… fast repair for a reasonable price, or faster repair for overnight parts which was a little more expensive. I opted for the fast repair expecting it to be a couple of days. He called me the next day. He was able to get the parts faster than he thought, he was out that same day and done. I believe they are honest, efficient and hardworking, and pleasant too. Tom is the kind of person you feel safe having in your home. Call them, you will be very happy with the quality of their work.