Redmond-Fall City Animal Hospital

This animal clinic is great. The staff, the vets, the care for our dog, I have no complaints whatsoever. They spend time with you, they take time to answer questions, to explain a problem, etc. Thanks for being there! :-)

They misdiagnosed my dog by not taking proper X-​rays which lead to my dog ring seen by a different vet and actually diagnosed with a terminal condition. Could only imagine if I would have stayed at the incompetent redmond fall city clinic. My poor dog would have just suffered. If you want your pet to stay alive and get proper care. Find a different vet!!! ASAP!

**UPDATE: Managing doctor called us and acknowledge that they shouldn’t have turned away Kitty and asked us to give them another chance. So for a 3^rd time, we took her in to get teeth pulled. They said they could still hear the murmur but no arrhythmia (which was likely caused by the stress of her being at the vet all day the last time). So they went ahead with the procedure. Pulled 5 teeth and she did just fine. Just wish they’d have done the procedure when we first asked and hadn’t had to experience the painful infection and additional bills to treat said infection. At least we learned the hard way to ensure we get our cats’ teeth cleaned regularly moving forward.
ORIGINAL POST: One star is too much! We’ve been taking out pets there for over 10 years but they have newer vets and they are now so blinded by what «is best for the pet» vs. what is a logical decision for both pet and owner. Jerked us around for over a month while we tried to get our older cat’s teeth cleaned and pulled as necessary. She nearly died of an infection while they waited for her thyroid levels to even out. Then their x-​ray machine craps out AFTER they sedate her so all they do is clean the teeth. Schedule us for the next week and then say their hear a heart murmur. I say the murmur has been there for years… do the surgery. She calls back a couple hours later and now she hears an arrhythmia and refuses to proceed. The cat is nearly 14 years old! What do they expect?! The emotional and financial roller coaster they put us on was insane! Now we find a new vet that will accept that we understand the risks but want our cat to be comfortable when eating. They also presumptively decided to schedule us with a specialist when their machine went down which would have doubled our cost and they didn’t bat an eye. Even though they admitted that another vet would have been just fine. Run!!!

Unfortunately, I have become a regular here. Between my 2 kitties, I was making appointments and emergency visits almost every week. The staff has been wonderful. They have shown compassion with my stress over both cats being sick at the same time. I think I have seen every Vet there at some point and they all have been wonderful with communication.
I made the horribly difficult decision to put my 14 year old cat down a few weeks ago. It was as humane as I would wish for any loved one. They were delicate with her in her final moments as she went to sleep. Of course, I was extremely emotional. It was comforting to feel I could take my time and that my decision was supported.
My 3 year old kitty does not have long to live. I will continue to seek care from Redmond Fall City Animal Hospital for his duration. I could not be more pleased with the service this staff provides for my kitties.

I just got off the phone with Dr. Engel who was calling to check (again) on my Lab, Mocha. He is aging and has been battling what we believe to be a respiratory infection and is on anti-​biotics. Dr. Engel is amazingly attentive, intuitive about treatment, sensitive to cost prohibitive treatments and is incredibly knowledgable.
I have been taking Mocha to RFCAH for about 5 years now and each and every time have left the hospital feeling like I have received quality care from a staff who genuinely loves animals and are happy where they work. The pricing is reasonable, they have a very flexible schedule, and again the staff is beyond great.
I will never take my sweet boy anywhere else. Dr. Engel and her staff have absolutely earned my family’s trust.

We’ve always been able to get in right away when needed. Our dog, who is super picky about people, has loved each of the four vets we’ve met. The staff is very friendly and the vets take the time to explain what they are doing and the available treatment options. Plus, before they do anything beyond the exam, they will print you out an estimate of the costs so you know what you are getting into and can make the appropriate decisions. Every time we’ve had our dog in, whether just for a routine exam, sudden illness, or an emergency (she was attacked at the dog park), the vet who saw us has always called the next day to see how things are going. They are a little pricey, but I think the service is worth it.

We live very near this place and had taken our dogs there before Dr. Cox took over not long ago. The original vet was nice, but clearly getting too old to stay in business. We started to take them to the vet shop near Bella Botega, which has been great. But, because of the convenience, we took one of our ailing dogs to Red-​Fall a few times.
The dog had cancer and needed to be put down, and given the nature of the procedure and the nearness to us, we made the appointment. This part of pet ownership is easily the most emotionally charged, and vets should understand to handle this with the utmost care and sympathy. But, that was simply not the case.
First, we waited for an extra half-​hour. Excruciating and unforgivable. Second, they somehow incorrectly weighed him which had, it seems, directly effected the dosage effectiveness. Where it should *ever* only take one injection, it took three. Our poor little friend, who had already been suffering badly, was fighting on the table for more than 15 minutes! One of the nurses had to literally lay on top of him, sweating (really sweating!), to keep him from fighting back! How could this happen?! No excuse.
His last moments of life were simply horrible. I can’t imagine what his last thoughts were, specially after all the years of care we had given him. I am sure he felt betrayed. And, on top of this, these people charged us for multiple injections!
We had also experienced the nickel-​and-​dime approach the few times we had taken our pets there before, but the convenience had overshadowed this.
Don’t go near this place! We will forever carry these devastating images and thoughts with us.

I miss my Seattle vet clinic! My first time experience here was great as a new customer! It’s always hard finding vets you can trust, I’m super sketched out by people charging «extra fees» or generally overcharging for my pet’s health. The people here really care, Dr. Cox was awesome, very professional, and handled my kitty mochi super well. I was surprised by how calm she was, usually she’s freaked out by strangers.
Definitely would come back again, super sweet staff, reasonably priced, I’m happy.

Starting taking our puggy here about a month ago and the doctor’s here (esp the owner, Dr Cox) have been great about keeping up with puggy’s condition. He’s had pneumonia, hookworms…
But they charge for everything! And they are more expensive … nearly three times than most! (I’ve been calling around the past couple of days) We went in last week and the vet assistant said that he needed a nail trim. I advised her that we just had them clipped a few days ago but she said that there were some nails that needed more trimming and offered to «show us how to clip them.» Well, as we were paying for our services for that day, I noticed they charged us $ 20 for her «showing us»!!! Arg!
Anyway, nice staff and the doctors seem to care. but it’s overpriced and they charged me for a nail clip I didn’t need.
I took puggy’s medical records with me from there on our last trip so we can get doctored elsewhere…