ULTA

I decided to give them a visit as they were near and after reviewing some other stylists that were not available. I went there because I had the worst haircut at HAIR MASTERS 2 weeks before.
Arizona did a great job with the hair that was left! I usually don’t like short hair on me but I thought «what else I can loose». And now I have a great haircut just as I wanted since 2 weeks before! I know it can be hard to find a stylist but I think I will not experiment anymore.

They wanted to charge me $ 37 to shave up my side cut, a process that would take one pair of clippers and about three minutes. Unreal.

I receive poor customer service from the Redmond Ulta on average about ⁴⁄₅ visits. The associates lack common courtesy, they rarely can answer the product questions I have, and they never recommend similar items when the item I am looking for is out of stock (which is often).
I check online to make sure items I need are in stock before coming in, the website says in stock, but then I get to the store soon after and they are not in stock, the associates have no idea when they will be in stock and sometimes even have no idea what product I am asking for. Also the displays are always messy and dirty, making it hard to find or test anything.
The Ulta brand cosmetics I have tried, their mascara, eyeshadow and brow pencil have been low quality and feel that it was a waste of money. I really tried to like Ulta and have given it too many chances. I will stick with Sephora for future purchases.

Limited CHI curling irons. I though CHI is **the** brand to buy. One high end model for $ 125 with a barrel which rotates when holding down a button.
I don’t think it’s that much work to curl a lock of hair around the barrel of the iron.
Good they have someone who offered help to distinguish features of the other curling irons.
As far as help in the cosmetic section, nice someone asked if I needed help! There is an overwhelming selection.
Free mini mascara for my birthday! Don’t bother looking fir this. Just ask for it at the check out.

Stephanie did my hair. She was abrasive the entire time. I was 15 min early so she rudely yells out on front of everyone «she’ll have to wait, she’s way too early.» Then my appointment, I asked for a classic blowout, she went ahead and gave me the «go out blowout» which was more expensive. I tipped her despite the terrible experience because it was the holidays. My advice: avoid her and this location. The lynnwood location was way better: they politely welcome customers, LISTEN to customer requests, and operate professionally.

By far the best Ulta I’ve ever been to. The staff are so friendly and all the folks working in the salon are super talented and knowledgeable. Anytime I have issues with a coupon or a deal, they are happy to help fix it, and I never feel like a «problem customer» for it. LOVE this place!

First things first: Gavin at the Redmond Ulta is AMAZING! A coworker and I went in on our lunchbreak and had an absolute blast getting to know Gavin and having him show us some of his favorite products. I even walked away with a life changing Lancome serum that I was not anticipating buying, and now I simply cannot live without this product! Gavin is extremely intuitive of what your skin needs and which products can give you the best bang for your buck. I recommend stopping by and saying hi — you won’t regret it! Thank you Ulta!

Absolutely love my hair by Vi. I’ve been through numerous stylist trying to achieve an ashy blonde and Vi achieved it for me! Couldn’t ask for a better stylist.
HIGHLY RECOMMENDED!!!

I love this store and the salon is great. I got my hair colored for the first time today with Alex (the salon manager) and she is great! I love my hair and will definitely be going back to see Alex again!

They have lots. The cashier was friendly & knowledgable. Because of the demographic in the area it can be difficult to find someone to assist you with color matching etc. including the fact that ulta does not cater to the minority. That stacks when you get free gifts or samples ⁹⁄₁₀ they are in a shade that doesn’t match anything other than ivory for the most part. It’s very similar to deplore just depends which is closer to you

I cannot understand why it’s so difficult to use points, coupons/​codes or anything out of the ordinary. Customer service is very sporadic; some more helpful than others. I did notice while I was browsing that at least three sales associates were gathered around the cashier station just chatting. Yet I was inline with others behind and no one in sight to help the sole cashier left. I don’t see the need to come in the stores anymore and deal with this. Online or nothing.

I love this store so much. Everyone is so friendly. Today, I got my hair cut at the salon by J. I’ve had my hair done by a few of the girls but J was FANTASTIC. She talked to me the entire time and made me feel so welcome. I’ve never had service like that before at any salon in my life! All of the other girls there do a great job as well, don’t get me wrong but I will definitely be requesting J for my future appointments!

The hair stylist were all very friendly and talkative. They took my jacket for me and talked about what I wanted patiently even though I was pretty picky. My hairstylist kept conversation and made sure that I liked what she was doing. The haircuts are decently priced and so worth it. The whole environment is just warm and friendly and fun. Will definitely be going here again. Love my new hair!

I go here a lot because they have a slew of cruelty-​free products. I love that they have an inexpensive cruelty-​free brand that has an awesome variety of great eyeshadows.
I went in the morning once, and there was nowhere to be found to assist me.
I’d love if they had a list somewhere of cruelty free, or vegan products.
I did buy a face powder once, only to find when I got home that it was used (ew) and it was not even the right color. So I had to drive all the way back to the store (I live in Kirkland — this store is in Redmond) to exchange. They did exchange, no questions asked… but of course, they didn’t have the same powder, so I had to switch.
I do like that I can go in and get color matched, or have someone do my makeup. I also love that they provide ALL products — stuff I can find in regular drug stores, to salon brands.
One stop shop, I’m happy to keep shopping there!

The staff is always friendly and welcomes you when you come in.
The salon is great too, Arizona gave me a great cut and was very professional!
Can’t wait to come back! They have a great rewards programs.

Please note this review is for the Salon.
I have extremely curly hair. I am originally from New York and when I lived there I always went to Dominican hair salons since they were the only ones who could tame my hair with a blow dryer. Keep in mind my hair is not oily so in NY when my hair was blow dried it lasted me 4 days. I have lived in Washington for 3 years and have still not found someone who understands my hair texture and can blow dry it straight with no frizz.
Saturday I booked a blowout appointment with Vi. I selected Vi since she is a MD1 I assumed she would have a better understanding of my hair. Before we started she asked me if I was familiar with the pricing. I told her online I was quoted $ 41. She said yes, but if she had to flat iron my hair after the blow out that would be an additions $ 10. Not sure if that is a Washington thing, but I have never been charged an extra fee to use a second means to straighten my hair. I was not happy, but said ok. The blow out was ok. She did have to use the flat iron. She only flat ironed a few sections of hair (not $ 10 worth). My issue was after I left, my hair got frizzy. There was no reason for it to get frizzy especially since it was not raining and there was no humidity in the air. When I arrived home I had to flat iron my hair. Spending $ 51 dollars to blow dry and flat iron my hair for me then to have to go home and spend 20 minutes fixing it was not worth it! I will not visit Ulta hair salon again!

I had scheduled a cut and color service through the Ulta Salon. I arrive iand my hair stylist Hero (spell?) was there to greet me. At first I was confident that I would be leaving happy– although at first he seemed weary about which hair color I should go for (I requested a dark chocolate brown, which I find pretty basic) he applied quickly and was very friendly. After waiting for the dye to develop he brought me to shampoo/​condition, which at the time I assumed had been done. When he brought me back to my chair, less than 40 minutes into my appointment, another Salon employee reminded him several times that he had his next appointment waiting. I found that odd, because for a cut/​color 40 minutes definitely isn’t long enough. After halfway blowdrying my hair… and when I mean halfway, I mean halfway… he began a cut which lasted for less than 5 minutes. He seemed pretty confused about the hair cut, but I tried not to worry. Then all of a sudden, he told me he was done. I looked into the mirror and was truly horrified. Half of my hair was literally gone. When he asked how I liked it I could barely respond, but he was quick to get me out of the chair to rush his next appointment in. So there I was, paying for a total crap hair cut and leaving with half wet/​half dry, ugly hair. I paid, and mentioned to the manager that I was upset, they said they would call me tomorrow.
When I arrived home and looked in the mirror I literally began to cry. I spent 6 years growing out my hair, and it is so disastrous to the point where I am going to need to cut my hair into a bob to salvage it. If this weren’t enough, I go to brush through my hair and find literal clumps of dye in the bottom and throughout my hair. He clearly didn’t wash out the dye.
I made sure to call Ulta this morning to tell them of my concerns. I was nothing short of TOO friendly considering what I had been through. The person on duty assured me the Salon manager would be contacting me this afternoon.
At 3 PM there was my phone call. It was the Salon Manager. She was friendly, because as she reminded me numerous times, that was her job. I have a feeling if it wasn’t «her job» she would have hung up on me. Our conversation lasted at least 20 minutes. The first 10 minutes went well. I explained the situation and how upset, disappointed, and traumatized by this experience I was. She was apologetic, and offered to «fix» my hair. I declined her solution, with a solid explanation. I have lost faith in Ulta Salon and regardless of how irrational– do not want her touching my hair. This is why I am going to Seattle, to find someone I can trust. I explained to her it was not personal, but I should be reimbursed for my experience. She apologized again and again but ended with the fact that all she could offer was her services in fixing my hair. She clearly did not understand that this is not what I want. I wanted my money back, and was entitled to it. My opinion is that the Salon Manager should never have let me walk out of the store yesterday dissatisfied.
Invest your $ 55 elsewhere.

Marie ! Marie! Marie!
I followed her from Regis and she is an awesome stylist for long hair highlights and foils. Although she can do any and all hair. She rocks at flat ironing too. I only trust her with my hair and she always has me looking fresh and fabulous!

A great location for makeup lovers who don’t have time to stop at Bellevue Square or RTC and look for parking. The Ulta provides great convenience and is a one stop shop for me whether I am looking for makeup, toiletries, hair products or something fun for gifts.
The ladies at the counter are always friendly, don’t mind providing the weekly discounts off your order, and have great suggestions for new products. I like the fact that you can try on their makeup and no one is harassing you to purchase, its very casual which makes me feel more comfortable to buy.
I haven’t been to the salon yet but they seem to be busy most of the time I come by.
They don’t have all the high end products like Bluemercury or department store products like Sephora, but they do carry a great selection of prestigious brands, perfume and items that you could find at Target or Walgreens.
I’m a fan and definitely will be returning often during my weekly errands.

Ulta is a fabulous place to buy your tried and true favs and to try new and fun ones. Their return policy is fantastic. And the rewards program and benfits are outstanding. I get a 20% coup on prestige and drug store brands every month or so. The people that work there are for the most part amazing! The manager of the salon is fantastic and Vee is also super awesome with hair. They do a great job on brows and the tint she used looked perfect. I wouldn’t suggest getting your special event makeup done there though. We had a horrifying experience the day of my brothers wedding. They also didnt do anything for us for the horrible makeup application. But I have been a very loyal customer of the redmond ulta for years and besides the mess up on our makeup the day of wedding, i recomend them highly.