Baskin Robbins

I have ordered many ice cream cakes this year through Baskin-​Robbins on their website and this location dropped the ball big time. This was to be a surprise for someone and I had that person pick up the gift themselves and I was shocked when he sent me a photo of the cake. It was nothing like the one on the website. When I called the store the owner told me once we walked out with the cake it’s a done deal. The person picking up the cake has no idea what cake I ordered. But the worst part was the writing on the cake was not even straight. I called headquarters and they could do nothing since it’s a franchise. Can’t believe nobody from headquarters can talk to the franchise owner. I have seen it done on undercover boss before. Very disappointed that the franchise or headquarters will not work on a new cake for me. Guess I’ll be ordering my ice cream cakes through Cold Stone or Ben & Jerry’s. I have seen companies go under because of greediness. A business is only as strong as the leadership.

How can both locations not have a working soft serve machine! My girlfriend sends me out for ice cream and both locations failed me. Now I’ll have to wait in line at Handles :/​This has happened twice now, come one guys get your ice cream together

Both of my scoops of ice cream were icy today. I do not like crunchy ice cream. Last time I was here, the ice cream was great. Today it went into the trash. Inconsistent.

Wife and I have come here once a week for years. Tonight was the last time. The scoops are seriously tiny now. It’s no fun eating ice cream when you can’t stop thinking about the high price for such stingy scoops.

Soggy Waffle Cones. Expensive prices.
I don’t know what else to write other than that. Baskin robbins is baskin robbins, the ice cream is just like any other ice cream joints. nothing special, but the soggy waffle cones and the high price was a big no no.
I would rather go to Rite-​Aid or any other supermarket and buy a haagen daz which is probably still cheaper than here.

Still waiting for them to open. It’s 11:40. New update, still not open and it is 12:40. Completely ruined the party to not have the ice cream cake I ordered days ago and already paid for.

I am a sucker for ice cream. Therefore, it would be difficult for me to give a low rating to an ice cream parlor. When I asked for a sample of the Pralines ‘n’ Cream, the lady gave me a generous taste. (It was a lovely flavor. Next time, I may get it with something else.) I decided on a single scoop of Reese’s Peanut Butter Cup. My mom had announced that she wanted a single scoop of Gold Medal Ribbon so I followed her wishes. We were both very satisfied with our picks.

GREAT SCOOPS!
this BR31 is very generous with their scoops, AND the kids working there are very friendly and nice.
try the favors of the month, camouflage & pumpkin cheesecake; YUM! or there’s always the old school favorites, chocolate peanut butter & gold medal ribbon.
can’t wait to return (& we were just there 2 nights ago!)

Been coming here since I was a kid– it’s very clean– nicely renovated and great service– love the themed ice cream — my son enjoying spider man 2– same owner for years

Seriously, Unilocal should allow 0 star rating.
I went to this BR at around 9:30ish. Nobody asked us sampling. I asked them for a couple of samples, one of the women at the shop, who served me on sampling was not even paying attention to me at some point. She was staring at nowhere, seemed blank, she didn’t even hear me.
Finally I was ready to pay, I showed her ‘buy one get one (monthly) coupon’ on my iPhone email, she rejected it over printed coupon only. So I grabbed another one in my car, then she scanned the coupon and threw it away! The reason she rejected to scan my coupon on my phone was that she needed to keep the printed coupon! :/​
Ok. Whatever.
I tried to sit with my ice cream, she told me to leave because she was closing. I asked, «what time do you close?» Then she said, «we close at 9:45» She locked the door as soon as I stepped out of the door, the time was at 9:40. I tried to look for store hours on the door, but there wasn’t any hours written.
Most of ice cream was melting so I chose the ones were least melty, now with the horrible service, ice cream tasted like $:;(!!
I ate my ice cream in the car right in front of the shop, watching the d$&& lady in the shop, doing nothing in there. She didn’t even put chairs on the table, or cleaning, or wiping. She was just hanging out in the shop as its doors locked.
I checked my receipt, she was titled as a manager. If I were the owner, I would be d$&@ mad at the horrible manager. She was the worst server among all other BR locations, worse than a very young less experienced new teen staff.

Clean location
Close to the beach
Friendly employees
So many flavor choices
Great experience!

Wow, where to begin… Went in on a Saturday expecting a crowd of people and we were pleasantly surprised for there to be no line, now i know why. We wanted to order their monthly special, a salted caramel sundae, only to be rudely told that they ran out of that flavor the first week it came out. So your company doesn’t restock your promotional flavor? Stop advertising it then! Next my husband tried to order a Heath Sundae to which the guys response was.“Uhhh we ran out of that flavor in May” ITS THE END OF AUGUST, again, do you not restock a flavor, take it off the menu then! OK so when i ordered my banana royal sundae i asked for butterscotch topping, which was on the menu, guess what??? «We don’t sell that anymore…» What is up with this place??? Overall the ice cream was not very good, tasted very fake and overly sweet, and I’m a sugar girl. The customer service was even worse, this guy acted like we were ridiculous for ordering something off of the menu… I wouldn’t waste my time or money here ever again.

Baskin Robbins ice cream tastes like those wax lips that would end up in your candy bag every Halloween. Sure its fun, but then you get a weird waxy aftertaste.
If you’re really in need a ice-​cream fix and there is absolutely no other option, then yeah, step in here. Otherwise, Thrifty is ten times better and cheaper.
My first choice would always be some local, indepedent speciality maker. Much more worth it.

The employees are always friendly and fast, and the owner is very accommodating. I order very specific birthday cakes and usually have unusual decorating requests. Every time the owner takes care of me without any hassle and I get the best cakes a birthday girl could ask for!!!
We only go to this Baskin Robbins.

After a day at the beach there’s no better way to top it off than a stop at B&R!
A scoop of Salty Caramel ice cream covered in a generous dollop of caramel sauce both cooled me down and satisfied my sweet tooth. Most of us have an ice cream we would rate better than what you’d get at B&R yet it still is plenty good enough (and it is usually more convenient).
Nice on-​the-​ball employees plus easy parking make this an all too easy place to blow your diet.