Vons

I like this store. I think everyone there is friendly and they try their best to help customers and the store is really clean. I think people in this area have a high expectation of everything around them. I just moved here from the East Coast and this Vons store would be one of the best grocery stores in my neighborhood. I’m sure if somebody slapped at Trader Joes or Whole Foods sign on the front the people around here wouldn’t know the difference.

Customers bring their dogs (not service dogs) into this store and the employees do nothing to stop them despite this being illegal, unsanitary, and completely unnecessary (can’t people leave their dog in their car or at home?).
This Vons also seems small and it is difficult to find things. Many aisles are very narrow which makes them difficult to negotiate, even when there aren’t dogs blocking your path.

Horrible customer service. Hard to find anyone in deli or bakery section. Bakery breads are always out in the afternoon and evening. Today just after 7pm no bakery bread at all. Needed a baguette. Had to wait 10 minutes to find someone. Then deli kid said they closed at 7 that’s why there’s no bread. The day before a holiday they don’t stick up? I asked if he could get me a frozen baquette. He told me to go to the frozen food section. This kid has no clue. I asked him to get his manager for me. He came back minutes later and said manager said no. I went to the manager desk. The manager wasn’t even there. In the back somewhere. I asked the girl who I was talking to if she could get me one and she said no. Wow… This store has no clue how to treat customers. A frozen baquette would have taken 5 minutes to get and price. They are horrible. I’m going to Ralphs, whole foods or trader joes where you are a valued customer! Zero stars.

This Von’s has the nicest people working in it, but the selection of ethnic foods is atrocious.
We have lived in the area since 1987, and known all the cashiers and managers in the area at the various stores for a long while. This is my local Von’s and the only Grocery store within 1 mile of my home now. First there used to be approx. 5, but now there is only Von’s.
Problems: Dirty Bathroom, Baked goods taste good, but don’t last more than two days before molding, ethnic section very limited and many things overpriced. They ought to be ashamed of themselves.

Slim pickings in the store. Plus they charge me for seven bottles of wine instead of six bottles. Plus they do false advertising on the extra 10% discount implied. If my Albertson’s store had closed I never patronize this place

Product Availability: 5 stars
Friendliness/​Service: 3 stars (some nicer than others)
Quality: 4 stars
Wqait times at Deli and Seafood: 2 stars (10 minute wait)
I love VONS but this location has many opportunities with customer service. My go to grocery store, especially now that all the surrounding markets (Albertson’s Super A, Haggen and Ralph’s in Hermosa) have closed. I do have to say that quality is great and they are stocked up on all the items I need. Lately, I have been disappointed with the long wait times for Deli and Seafood. The Deli not too bad but that staff kind of rude and with NO sense of urgency (the ladies). The Seafood Department maybe understaffed because, I like the seafood I see but it usually takes 10 minutes to get someone to help; I have had to call the front desk to get some one out for me and other customers.
I really do hope that this business gets it together because they do offer great product. Like I said I love VONS but I would hate for them to be gone too because of bad service.

I can see why the store manager derk is always in such a bad mood, his store has horrible reviews. Derk, is one of the rudest people. Horrible customer service.

This place doesn’t even feel like a Vons. First time I came here it was horrible I said I would never come back. But once again it disappointed me. It just feels dirty it’s super small and does not have everything a normal Vons has. The employees just seen miserable and with only 2 checkers I had to wait forever to just buy my groceries. I will not be back to this Vons again. I guess I will just drive farther to the Vons on PCH.

They really never have anything that I need. I’m used to patronizing Ralph’s so I was missing the old familiar brands. Prices also seemed to be more expensive. There is not much of a selection of anything. I was recently looking for hummus and pita bread; they only had one or two variations of hummus and no pita bread. I put everything in my cart back on the shelves and went to Ralph’s, because I couldn’t even find anything on my list. They did have the soy milk I like, so it’s good for a quick stop for that. Otherwise, I wouldn’t waste my time here.

Worst supermarket ever. It was the most painful experience of my life watching Susie make a sandwich. Sherrie is the rudest woman in the store every time. She harassed my sister and I for bringing in a service animal. Today is my last day shopping here. Ralphs from now on.

Although I only live a few blocks from this Vons, I rarely shop here. They typically have everything that I need, but have a limited selection since they are on the smaller side. They never have enough check out lanes open so there’s always a long wait. This can be annoying if you’re just running in to grab a few items.

Literally the worst supermarket experience of my life. It took over 30 minutes to checkout. There was one express lane open and one regular lane open; each line must’ve been at least 6 carts deep. At any point, did they ever open another lane? Nope, at this Vons you wait. For 30 minutes.
By the time we got up to the cashier, I thought we were finally home free. It started out well, that is until when about halfway thru, the cashier attempted to punch in the vegetable code and instead accidentally punched in a cash payment for $ 40.68 cents.
What to do? What to do? She did not know. She settled on adding up the fake cash payment with the remaining balance and asked me to pay that amount. That would’ve been fine, if she had been able to add. She was about to overcharge me by $ 10 bucks. After I tutored her on her arithmetic, we had another problem. there was no way to get the computer to add the extra ‘cash’ payment to the remaining balance. At that point, poof… she just up and left the lane without saying a word .
More waiting ensued. Finally the ‘supervisor’ comes over, and they come to the conclusion they have to void the transaction. Genius! Only 25 minutes of waiting at this point. My wife is on the verge of a panic attack. Im oddly detached and entertained at this spectacle.
Lucky for us we were able to checkout without any problems the 2^nd time around. Well. except for the fact that they had to un-​bag all the groceries, re-​scan them, and re-​bag them. What did they do with the re-​bagged groceries? Just leave them in the bagging area until I asked them to please go ahead and put them back into our cart.
I asked one of the baggers if someone called in sick. Nope, he said. This apparently was standard operating procedure. I asked if I could talk to a manager. No, the other bagger said, there was no manager there. Of course not! Who has a manager on duty at a supermarket on a Friday night?
Anyway, long story short, we will never go to this supermarket again and we live less than a mile away. My only regret is that I didn’t have a video camera to document the experience. It was fantastically awful.

Can they please close this vons. It is such a small store that constantly has slow lines. Trying to support the local store here but it is getting painful. Deli department who does not care and for some reason hardly ever staffed. Selection is small in most departments. Hopefully some management can come in here and right this ship.

This Vons must be one of the smallest Vons around. It almost reminds me of a neighborhood mom and pops store. For a while there they were horrible with customer service but now Vons seems to have gotten their act together. After the recent remodeling, the store has a fresh look but because of the size, things feel a bit cramped. Vons have the best price on my brand of kombucha around and let’s not forget the fresh French bread that is available around 4 pm every day. However, like most chain grocery stores, they need to step up their selection of vegies!
Next time? I need more mango flavored kombucha

I was in the area and needed some things so I decided to stop in. I now remember why I stopped going to this Vons 10 years ago. The store is tiny. It is very hard to find the Vons/​Safeway brand of anything, if they stock it. You have to be extremely careful in the produce department because the put organic and regular right next to each other. When I went to go check out only the Express lane was open and customers behind me were upset because I had a cart full of stuff. (But seriously where else would I go?) The bagger was rude and was complaining the whole time that people claimed he didn’t do his job right. He was even cussing!
The only good thing was the cashier was super friendly.

Went to get a cake for a celebration and the selection was sparse to say the least. No one working in the bakery area to ask questions. Cookies seemed to be their big thing. Left unhappy about the lack of cakes. Bakery not up to par with places I am used to shopping.
Picked up a few grocery items. This is a very small grocery store. Could be good for running in when you need just one or two things. Parking was easy.

4 stars for their awesome Bakery section. They have a great selection of bread, cakes, cookies, cupcakes and other pastries that are very good. They make really good cakes. They do classic cake flavors like red velvet, tiramisu (so good), chocolate cake and etc. My favs are the Tiramisu and Lemon Drop Cake. Icing is not too sweet and filling is not too sour and tangy. It’s just right. GET IT!
Don’t forget to check out their big tray of cookies for $ 5. I always get it for work.
My only complaint is sometimes I feel like they don’t have enough staff working on the floor. Times when I need help looking for something, I can’t find any staff around unless I bother the cashier who is always busy.

The thing I like about this Vons is that it’s tucked back in a neighborhood which is super convenient. The thing I dislike about this Vons is that every time I walk in here it smells like a carniceria in the hood. You should not smell rotting meat at the front door… YUCK!
Never had a problem with the cashiers or customer service here but it does seem like due to the size of the store its lacking a few essential items that you may have to run to another store to pick up.

Officially done with this Vons. I’m tired of the long lines and frazzled cashiers. Today, we bought supplies for ice cream sundaes. On the way home, we realized we were overcharged. The whipped cream that was buy one get one free came up as full price. The $ 3.50 ice cream came up as whipped cream for $ 5.00. The manager was rude about fixing the solution.
So we finally get home and open the chocolate pretzels we bought. They were chalky and white and had melted into a huge clump. This isn’t the first time we’ve bought products from them that were melted or mishandled. Today was the first time we got ice cream that wasn’t full of ice chunks from having melted before being put back in the freezer.
Even if the products are fine, checking out is still a big issue. After you wait in a long line, the Just 4 U coupons, which are necessary to make items a decent price, don’t come up. Even if you added them to your account just before heading to the store, prepare to pay full price. If you contest the coupons, they’ll ask you to sit down with one of the courtesy clerks, who don’t really know how to solve the issue. Sorry, Vons, but we’re done.
UPDATE 8÷24÷13: Had to go to this Vons because Super A was out of something I needed. Guess what? All the melted/​stale/​fuzzy Flipz are still on the shelf! Delicious.

The worst grocery store I have ever experienced. They always only have one register open, and zero employees available around the store to help you. I don’t know where they are all hiding but it’s so painful coming here.
I have now talked to the store manager on 4 separate occasions, and on the most recent complaint I vowed to him I would never step foot in his grocery store again, and as long as he’s manager, I won’t.
Fortunately, I hear they may have a new manager? If that is the case I will give this store another chance, and re-​review it, but until I know this store is under new management, I will not be shopping here.