Above The Rest Cleaning Specialist

Very dissappointed in the cleaning this time.
I had Shawn clean our carpets 4 years ago, and he did a great job, but evidently he is not interested in this end of the business any more. The person they sent went through all the right motions, but he traffics areas never got quite clean, & the entire house looks like it was never even done (just a couple of months ago).
Worst $ 200 I’ve spent in a long while.

Boo hoo. I showed up at 47 Hazel with some items to clean and found that they have moved to Hayward!

I decided to call Above the rest again for my carpet cleaning, There are two birds that are free to walk around the house & on the the couches. my rugs had dry poop stains everywhere, yes pretty gross. Can’t argue with the owner
So I had my carpet and couches clean by Brian, who did a wonderful job. I got an area rug from Greece and I was so upset of the damage the bird did pooping on it and chewing, Brian was really helpful and carefully cleaned the expensive rug and couches and now looks like brand new.
They always do an excellent work. Thanks above the rest.

They’re OK but they use to be excellent.
The carpets are clean at a reasonable price and they were on time. The biggest issue I have is that the carpets literally took days to dry and was crunchy afterward. I think they used too much soap or water or both. I had left the windows open and the ceiling fan on and the day and night were warm, but the carpet was still wet in the morning. The darkest spots were not spot-​cleaned first, so after the carpets dried the spots can back. They use to place plastic squares under the smaller furniture like side tables, but they no longer do this.

They seem very knowledgable, prompt, polite and most importantly they take the time to do a complete and thorough job. Very satisfied with results. Highly recommend.

Great service. Fast pick up and delivery
Good prices. Our very heavy wool rugs were cleaned and wrapped ready for storage.
Pricing was very competitive
We recommend this company.

These guys are great. We needed cleaning for our bedroom rugs. Not in bad condition but we just bought the house and wanted some deeper cleaning. I found the prices to be both competitive and fair. They showed up on time and finished early. Overall a great exoerience.

A family business, Above the Rest tries very hard to provide excellent customer service. I had area rugs cleaned last year and was happy with the results. This year, I had two more rugs to clean so decided to go there again. When I pulled out the invoice from last year to get their phone #, I noticed that they had overcharged me. After some fuming, I decided that I would call and see if they would give me a credit for what they overcharged me for. They were most apologetic and I believe it was an honest mistake. I went ahead and had the rugs cleaned and they did a great job again. I got my adjustment, they were most pleasant to deal with and thanked me for giving them the opportunity to make things right. Good customer service is very hard to find but this is one business that provides it.

Reached out to «above the rest» again 2.5 years later and they did a fine job again. One spot couldn’t be removed in the first go around, so they came back and finished the job without additional charge and very accommodating on schedule.

A real disappointment.
I have yet to find a good carpet cleaner. My hopes were so high with ATR due to their great Unilocal reviews and the confidence of the owner when he came out to clean my carpet. He talks a great story, talks for about as much time as he works.
I had my bedroom wall-​to-​wall carpets cleaned and had two area rugs sent to the spa. It was crazy expensive. The bedroom carpets were left very clean, except for one spot he insisted was a shadow, but they were left soaking wet! I felt like I was living in a swamp. It took days for them to dry. The carpet in the master bedroom buckled and never settled back down. So now I have this lump :-(
The rugs that came back from the spa were wet too, not soaking, but damp. For the price I paid, I would have expected they be returned looking and feeling like they were brand new.
I have a family and a dog. We can not keep off the carpet for days. The wet carpet just picks up all the dirt. I nagged to get people to keep their shoes off until the carpet was completely dry, but who needs another thing to nag about.
They are a nice family business, but they do not deserve their 5 star rating.
——
After posting this review I received a call from the owner. To be fair, I never called them to complain about the problems, so they had no opportunity to correct them. They offered to redo my carpets for free. I did not take them up on the offer.

I hadn’t had my carpets cleaned in several years. I didn’t think they were THAT bad (except for the walk-​in closet, believe it or not). Brian was at my house by 9 AM and out at 11:15 or so. I left very soon after to go to work. I got home at about 6:30 PM, and the upstairs carpets were already dry and beautiful! The closet was amazing! The closet carpet is of an inferior quality to the rest of the house, and had all kinds of little black stains. I walked in and had an OMG moment. (Who would think someone could get so excited about a closet?!)
The stairs and my downstairs (the last areas to be done) are almost completely dry at 7:30 PM, and all the food stains and signs of dirty shoes from my kids are GONE!
The price was right, and Summer was very pleasant and helpful with me on the phone. I am not going to wait so long next time!

Please see update below. The business contacted me with empty threats. Probably not a good idea to let these people into your house.
Hello L. A, I’m contacting you before I go with a public message.
if you called twice you must have talked to me we have a minimum of $ 150 not $ 100. If you called me twice like I mentioned before this is the info you got and What you are stating here does not make any sense.
Just so you know, before we start a job we give you the total and if you disagree we walk away and no questions ask. If you really think we really made a mistake contact me .
Unilocal is great for small business, but also impersonators with no real proof of service provided can be subject to legal action and damage the image of companies trying to make an honest living.
Veronica Barnett
My response:
Wow, really love the charming and threatening message. Perfectly in line with my experience with your business. I called and checked twice and you told me it was $ 50 per room. I said it was a small cottage with a short hall and you said that would not be an issue and probably not an extra room. The first time I heard about a minimum was when your people showed up. With all my furniture in my backyard I didn’t have much of a choice. By the way I am going public with this myself. Threaten me again and I will contact the police. If my personal information ends up anywhere public or you send me nonsensical pseudo-​legal claims again, I will pursue legal action.

Above the Rest is the BEST CARPET CLEANING SERVICE I HAVE EVER USED!
No kidding! The team is professional, knowledgeable, througho and well priced for the services provided. My carpets look fantastic! In addition to high pressure steaming, they also bring in high powered fans that directly apply air to the damp carpet to speed up the drying process. Two of my three rooms were nearly dry when they left which is amazing for a steam cleaning process. I clean my carpets yearly and they will get all my future business! They fully guarentee their work. Have Above the Rest out to clean you carpet and you won’t be disappointed, period!

Shawn and his team cleaned our carpets, couches, and chairs today.
They arrived on time and spent about five hours cleaning everything both upstairs and downstairs. They were extremely thorough. Even in the vacuuming and cleaning of the couch cushions, they were meticulous. They bring in these huge fans to help dry things faster. The carpets look fantastic. So much better than when we’ve used a Rug Doctor!
We have three cats, so Above the Rest had their work cut out for them.
We will certainly use them again. Thanks, fellas!

Great job!!! Shawn and his team are a PRO at doing their job… our carpets came out looking as brand new.
We can’t wait to have them cleaned again next year from the same guys! Highly recommend!!!

My carpets have never looked better!
They were mess! We have a new puppy and potty training has been challenge! So nice to have clean beautiful carpets again! Thanks so much!

Before we hired Above The Rest, my wife and I were a bit skeptical of how they could achieve all five star reviews on Unilocal; it’s somewhat unprecedented.
Now we know why.
Our loving Boston Terrier Charlie sometimes likes to inflict great damage on our nice things. This time, he decided it would be cool to chew up a pen leaving a gigantic ink stain on our new custom made runner in the back hallway. It happens to be cotton, which is the most difficult fabric for removing ink stains.
Based on Above The Rest’s impeccable previous reviews, we brought them in. After two hours of very hard work, and probably some magic, the ink stain was completely removed.
Shawn, who performed the work, was incredibly courteous, friendly, and professional. He went above and beyond our expectations, and we look forward to using him and his company again. The company is also very reasonably priced; in fact, they probably deserve to charge some more.

We are in the middle of prepping our house for sale, and one of the biggest headaches in making that work is finding people you can trust to do a great job. Carpet cleaning is just one of those things: we have used many carpet cleaners before, and none of them has ever super-​impressed us.
Thanks is good part to reviews on Unilocal,we asked them to come get the house all set. The office people were very professional about scheduling, and they accommodated a couple of schedule changes that were demanded by our staging person.
The cleaner was on time, diligent, and very careful with our belongings. The cleaning was very thorough — he did not miss a thing.
I will not knock any of the other carpet cleaning companies, but I will say that Above The Rest is aptly named, and I would definitely recommend them as well.

Red Sharpie — Gone. Dirt — Gone. Questionable Black Tar/​Meteorite Residue After Being Abducted By Aliens And Used For Experimentation– Gone. Green Beer from St. Patty’s Day — Gone. Now Oxidized Post-​Failed Attempt at Removing Vomitus — GONE.
If Nordstrom’s had a carpet cleaning division, it would be Shawn and Brian from Above The Rest. Spent much much much time (did I mention they invested ‘way much’ time) trying to get some red ink stains out of the carpet which they were very successful at removing. They spent 4 hours of time on about 1500 sq. ft. of carpet including five rooms, about 30 steps, a landing and moderate sized hallway. I spent $ 335. Carpet looks like new.
Shawn is super nice and friendly. He dropped some knowledge on some (safe) tricks that I could use to get tough stains out. Of note, they actually have 30+ reviews but are filtered out because they were written by Unilocalers with only one review (you can actually see them by scrolling to the bottom and clicking on the link to see all).
Perhaps as important, I want to thank you Unilocalers. Admittedly, I had Tremendous Trepidation looking for a good carpet cleaner (not too unlike the sinking feeling I get looking to buy new car) and so thanks to you guys, I have found one. Although you guys gave Above the Rest no less than 5 stars, I was honestly still skeptical but decided to roll the dice and go with your recommendation. Thanks!!! Can’t wait to use them again.
Quality of Work: 5 (Who needs plates? I have carpet! Or, ‘The Three Second Rule’ just became ‘The Three Day Rule’.)
Service/​Professionalism: 5 Wish I could clone them and place them in all facets of society.
Friendliness: 5 (Super friendly. I could probably now write his CV.)
Price/​Value: 5* (*I did not diligently get other companies estimates, but I have a feeling it is in the ballpark. When considering the time they spent, I am certain it is more than a bargain.)
Overall: 5

During the past 5 years living in our house, we never got our carpets cleaned. God knows how long it was before we moved in. So, with new renters on their way, we knew we were way overdue to get our brown (err, beige) carpets deep cleaned.
I called around and got two highly regarded owner-​operated carpet cleaning businesses to come by and provide a quote on cleaning carpets, our sofa and some area rugs, and went with Above the Rest’s quote.
Shawn not only demonstrated deep knowledge, but also great enthusiasm and hunger to win my business with a competitive price. In fact, two days later, Shawn called me to alert me to a 20% off promo he was running, which saved me more money, which I appreciated.
As owner-​operator, Shawn is very hands on with his work, and takes great pride to deliver the highest customer satisfaction you can imagine. His work speaks for itself, and his approach (including following up 3 days later to make sure I was completely happy) ensured that I would be a delighted customer — or he’d deal with it.
Prompt, professional, and price competitive, Shawn is mean with a steam cleaner. And, my carpets are cleaner than they’ve ever been.