Wheel Works

Ok so let me just say… this place is the best hands down. Douglas is great and so is all the staff. We dropped off are car and had the breaks done. Thank you. I have to say you guys are worth every penny. Thank you so much guys.

Stopped by today to get new wiper blades and was in and out within 10 minutes. Juan was helpful, quick, and respectful (I have not had good experiences with the service tech people in Belmont/​San Mateo in the past). I used a coupon and paid $ 25 for wiper blades with installation. I would return to this location.

I called in on 08/​08/​2015 to see if wheel works could do an alignment on my lowered car. I talked to Douglas and he was happy to help me. I went down and paid for lifetime alignment since they are opened all 7 days of the week. They were busy since it was the weekend and rushed my alignment. The camber was not adjusted just the toe and caster. The guy said since I had lifetime I could bring it back on a slower day. Next time I set up an appointment and had another crew help me. The manager said that his mechanic was taking too long on my car and even offered to give me my money back. He told me my car was too much work and stopped working on it. My car was on the rack and told me that their printer was broken and could not give me proof that they adjusted anything. A week later my cars tire was rubbing on the splash shield so I decided to inspect and one of my radius rod bolts had fallen off. They didn’t bother to even torque the bolt to spec. I went back to the store and I didn’t want them to touch my car so I asked for a refund. Douglas helped me with a refund but the reason Im writing this review is that their mechanics do not care if they do a good job or not since they are a corporation and not the shop owner. It cost me a set of tires. I was planing on buying some tires but do not go there.
Douglas gets 5 stars because his customer service was awesome but the shop and the workers get 1 star since they dont care to do their job right the first time costing me time and money. I will never take my car back and will advice other people to stay away unless they want their suspension falling off.

My car has a set of relatively new tires (about 10k miles). I dropped by this Wheel Work to replace one broken tire with any brand they have — a seemingly easy job. After looking at my car, a big and tall gentleman TOLD me that he would not do the job because he would not replace only one tire on a AWD vehicle. Of course I simply went to the next shop just a few blocks away and got the job done.

They took care of my car while I was getting some stuff done at target. Service was friendly and work done quickly. I got the lifetime alignment, which pays for itself in the next visit.
No complaints and if something is not right with the job, I’ll bring it right back! Thanks guys!

Called in for appointment for wheel alignment, balancing, and rotation. Original time estimate was an hour. Took three.

We’ve been here a few times and everybody we have worked with has been exceptionally knowledgible and helpful. If you need tires in Redwood City area, check Wheel Works out!
The first trip in we were driving down El Camino and heard a tire start to go flat. The first tire shop was too busy, the second tried to sell us four new tires because he said he couldn’t fix it (I knew he was lying to get a big sale so we left), and Wheel Works was the third. They were able to patch the tire right away for a fair price and we were on our way!
The second trip was when I found a nail in my tire. I drove over there, they pulled it out and sent me on my way for free since the tire was not damaged. They could have sold me a patch and I never would have known.
The most recent trip was to get a set of new tires. They worked with me to find a set that matched our needs and budget and have them installed with an alignment within two hours (I walked in without an appointment, so that’s pretty fast). Tires are great so far and a good match to our needs.

My review is in regards to their customer service. My vehicles check engine light came on and I naturally wanted to find out in a timely manner what code my vehicles computer was giving. Was on my way to o’rileys auto parts to see if they could give me a complimentary code read, which they don’t offer anymore. So I thought, what the heck, let me see what if wheel works can help me out. Went to the front desk and asked if they offer a complimentary check engine light code read, which it clearly states on the front window «Have a check engine light come on, we will give a complimentary check». First thing he asks pretty directly is «why do I need a code read», I told him I just wanted to see what code the computer was giving. He then asks me why I need the code? I clearly told him several times I would just like the code. He then tells me, «bro, nothing in this world is free… okay, okay, we can probably get you in tomorrow afternoon».
Wow, I was in shock by how much of an asshole this guy at the front desk was being, when he didn’t state any purchase requirements or what not to a code read. Which, I wouldn’t have had an issue paying for a service. He seemed pretty annoyed I asked him to help me out and he had me figured a cheap skate, take in mind I pulled up in Honda CR-​Z. I polity declined his offer and the next day went to harbor freight and bought a OB2 scan tool.
I’m new to the area and looking for new mechanic for all my car repair needs. But, it ain’t going to be this at all. Just lost one customer here and my car is due for new tires.

Long story short, after a really long and a trying day… Douglas took me in at the eleventh hour and changed my flat tire. They were about to close and he didn’t know that I don’t live on this side of the Bay either. He saved me from a precarious drive home on my ghetto spare! Thank you so much!

Hello All
Just wanted to share my experience with Wheel Works and especially Juan and Victor.
My 1992 Lumina — a car that belonged to my grandmother — is slowly ending its days.
The brakes were metal to metal and i was still driving the car. I took it over to Wheel Works and Juan was right on it for me. I had said to not spend a lot of $$ as the car is on its way to be donated. He evaluated the situation with the brakes and proceeded to do the repair on a very timely basis. He also helped with the facilitation of a rental car from Enterprise down the street.
It was found that the car had a frozen caliper, bad front rotors and bad brake pads. So, they went ahead and got the car back on the road. When i returned to pick up the lumina, Victor was there waiting for me… I had committed to being there by 7 and i arrived 648 pm. Victor explained everything very clearly, how to drive the car for the first couple miles to let brakes adjust… to even taking the rental car in for me. He then called enterprise for them to pick the car up first thing in the morning when he arrived — where else will they give that kind of service.
My 2^nd car — a Corvette convertible — i took it in there a couple weeks ago. The Left rear tire wasn’t keeping any air. Juan got right on the situation — and had the wheel pulled and advised that there was a crack all the way through the rim. Ive never heard of that situation with rims before but then I’ve not had a corvette either. Anyway, they put the wheel back on and i took the car home and waited and waited and waited for the shipment from corvette supplier in florida.
The wheel came in last night, I went in this morning at 720 am and Juan had me back on the road by 740 just in time to get to the office in San Francisco.
I can’t say enough great things about victor and juan and the guys at wheel works. They are the best I’ve seen around in a long time and i will only trust them with my cars.
Thanks again Guys
Robert
A Very Satisfied Customer :-)

First would like to thank Juan and Kevin, for their upmost attention for customer care/​service! I had brought my car to a previous shop to get the rear breaks done. They said they have adjusted the hand break, which was not the case. Hand break did not work. My wife suggested we go to wheelworks. Told them my story, and they were happily to help. Now my hand break works!!! Excellent staff! Will recommend everyone to this shop!

These guys are awesome. They were super helpful and they didn’t just do what I asked, they did more. I went in for a battery change and not only did they change the battery but they just did some simple things such as gloving my electric key a new battery as it was dead. I highly recommend them.

I have been going to Wheel Works for years in Redwood City. They have a great honest team that tries their best to surpass your expectations. They also are extremely competitive when it comes to pricing. Thanks Victor for your quality service

I bought new tires from Wheel Works earlier this year. The other day I had to replace one of the tires (don’t want to get into what happened). Douglas made this as painless and smooth as possible. He looked up if I had the road service warranty, which I didn’t remember if I did. I did, and so I didn’t have to pay for the new tire, just some misc $ that go with getting a new tire. He was all by himself, people coming in, the phone ringing, etc, and he handled everything with efficiency, courtesie and humor. What a great guy!
It’s this kind of attitude that gets my return business.
Thanks Douglas, and merry xmas!

I’ve brought several cars here for tires over the years. Great group of guys! No high pressure sales, and I feel they were honest in getting me the tires I needed, rather than just selling me the top of the line. Quick turn around too (at least on the day I was there — not the weekend).

I went here a couple of months ago to have a puncture repaired. Couldn’t do it they said. Quoted me to replace 2 tires at around $ 500 each. Good thing I got a 2^nd opinion at America’s Tire because they fixed it. Not that this should matter but the Wheel Works guy even looked me up in the system and knew I was a repeat customer — I stress *WAS*.

Update:
So here it is October and the same frigging thing is going on with the rotors AGAIN!
Effing Chinese parts.
Got new brakes and rotors about a year ago, car started to shimmy again when using the brakes.
Take it in and the say rotors are warped.
OK, when I first had them repaired, the service guy said we don’t use no cheap parts as I was going to buy them next door at O’Reily and he recommended against it.
$ 250 bucks to get them redone.
Same cheap parts, just more markup for them.
What a racket!

Holy crap. I’ve been going here for 8 years now! My 2006 Mazda has 125,000 miles on it and NEVER once broke down!
I just came in as my battery light was on and I just had my alternator replaced in 2 hours which is decent. There’s a Target and nail salon and other stores around… And a Starbucks with wifi a short walk away.
I get my oil changed here (full synthetic) every 6,000 miles and had my struts and motor mount replaced and of course buy their Bridgestone tires! My car is living proof these guys are A+.
THANKS GUYS!

My husband purchased tires for my car from
and they were installed at Wheel Works.
I arrived after work at 3:45 p.m., I was promptly greeted, and my paperwork was taken care of by Douglas.
What made thus visit a 4 star visit was… Douglas. He was very friendly and knowledgeable and appreciated that. I’ve been to many mechanics in my life time and most don’t take the time to be personable.
I had to wait for a little over an hour and a half, so I had time to go get a foot massage at Pandora Foot Spa (same parking lot/​shopping center) AND go to Target.
Per Douglas Wheel Works will price match TireRack’s prices. Also, my alignment has a 1 year or 12k warranty. I can come in to get my alignment looked at at any time.

My last experience with Wheel Works (Downtown San Jose) was great. Jose (that was working there at that time) made the whole process easy and fast. I wanted that same experience and hope for one out here in Redwood City. However, knowing that not all franchise’s customer service is the same, there is a good chance I will not get that same customer service as I did at the first Wheel Works. I almost drove all the way to Downtown San Jose just to get the repeated service again. But the thought of having to wait for my tires to be mounted in a city in which I no longer belong, I decided to go to one that is a lot closer to my new home.
Like always, I did my research with different Wheel Works. Unfortunately, all of the Wheel Works around this area have «Ok» to «Horrible» reviews. So, I just based my decision on which one is the closest to me.
Mind you, I am a short Asian girl who knows nothing about rims, tires and all that mechanical stuff. As much as I want to learn, I have yet to find time to do so. So, I did not want someone to help me and talk to me like I’m an idiot just because I’m a female.
I drove up, parked and walked to the place. Right when I walked in I was greeted by none other than the man whole is (in my opinion) the face of Wheel Works, Jose! «Hi, how can I help you?» «Did you worked at the one in Downtown San Jose?» said I. «Yeah.» That was it. I was sold instantly. I knew I was going to get great customer service and I everything was going to be okay.
I told him I’m looking for rims as well as new tires. I gave him the make and model of my car and he helped me through the whole process. I seriously felt like a princess. He walked me through step by step and found exactly what I wanted (Well, I didn’t know until I saw it but it’s pretty much what I imagine my new rims was going to be). From the color, size and style of rims then to tires, recommendations and what I wanted, we finally found exactly what I wanted. I end up spending about $ 300 more than I expected, but the again I really don’t know how much rims cost since I never bought them before. I signed some papers (like signing my life away) and deposited half and with a smile and reassurance, I left the place happy.
A week later, they arrived and Jose (himself) called and notified me of its arrival. I drove over there right after I got out of work. I came in, holding my excitement and calmly asked for Jose. Jose came out and asked if I wanted to see it. «Yes!» It was beautiful. Exactly what I imagined it to be.
I paid for the rest and left. 45 minutes later I receive a phone call. «You’re car is ready.» I walked pass my car and I almost cried; it was beautiful.
Overall, i was definitely happy with the service. And as much as I enjoyed the service, «I hope to never come back here again» for any problems. They may have taken it the wrong way but I knew what I meant =)
Thank you Jose and the wonderful staff there that installed the rims and tires. You guys are awesome.