Petco

This is a review about their adult dog training. We were so lucky because we purchased the class when it was on sale for $ 60, it was 50% off. We did the adult level 1 training with Ashley. It’s a 6 week class and they give you a certificate and some treats at the end. Ashley was so nice and patient with my dog. My dog learned a lot during this course! I’m definitely going to sign her up for level 2 with Ashley when it goes on sale again!
Overall, the store is very clean, everything is very organized and the staff is nice!

Not at all well-​stocked, that is to say, the shelves of cat food are barely stocked at all. There was no personnel on the floor to answer questions about supplies, no one to ask about the pets that were up for adoption. I’m very disappointed that a store with the Petco name appears almost abandoned and so poorly managed. By contrast, most Petland stores ive visited in the tristate area are crowded and cramped, but are always well-​stocked with more than enough staff.

I love this place! They have a larger variety of almost everything. Some things are a bit pricy, but I do like that I can get all my kitten supplies in one place. I would recommend they increase their stock of cat sweaters/​clothing. Staff is friendly and it’s always awesome to be able to shop around pets that come into the store.

Every time I come in for my dogs food, they’re out of it. I always have to go to another pet store. And I also needed a cuttle bone for my parakeets, and the cuttle bones were all broken.

what a horrible disappointment. Took my dogs here this past weekend for photos with Santa. If you are considering doing this– DO NOT Bother.
First off, the Santa Claus was LATE, event was suppose to start at 1 and it didn’t start until 130. not that big of a deal if this was the ONLY issue.
The staff running this event, had no clue how to keep a line moving or how to improvise.
They took about 4 photos of customers and then their printer starts having problems. I waited about 1 hour and 30 mins for basically nothing. I didn’t even get a hard copy photo.
Santa Claus looked horrible! he was wearing ugly sneakers… not boots. His brown mustache was not covered up by a beard. literally every one I showed the picture (that I took with my lousy cell phone) just laughed and shook their head at how pathetic it looked. The photos they did take weren’t even positioned correctly, you can see where the backdrop is standing up. OMG it is such a horrible unprofessional looking photo.
I have no clue what the customers behind me had to deal with, but I spent an hour waiting for them to print out my photo. which never happened. The one woman working the printer was rude as can be! Extremely unprofessional. offered no apology. The manager was better and told me she’d mail me the photo– which was appreciated but the photo was lousy lousy lousy!
so turned off by this lousy location, I will NEVER be back.

Disappointed — the groomer cancelled his appointment with less than 2 hours notice and would not work with me on alternative time frames.

Got there at 9:45 just now and they say they are closed. Smh like wth. Are u serious?

I have been taking my dog to petco in gateway with no problems I decided to start taking them to the metropolitan location because it’s a little closer I made a 5:30 appointment and was running 15 mins late due to the bad weather I called to notify them and Kourtney rudely said the store closes at 8 we can not take your dog because it takes 2 hours to groom (I have a small shi-​poo). She still had well over 2 hours to do my dog. She just did not want to work. After speaking to another petco employee they informed me that the policy is if the cutomer is 30 mins late only then can reject the dogs. Definitely would not recommend this location for grooming if that’s how cutomer get treated just because the groomer is feeling lazy.

Joseph did an amazing job with Mimi! Very professional, courteous, and expeditious. Mimi was comfortable and, from what I can tell, extremely happy when my wife and I picked her up! Thanks guys!

I’m extremely cautious about my pup, and after contemplating where to get his next haircut, I decided to give Petco a try. All I can say is WOW. Not only is the customer service within the grooming department great, but my groomer Joseph did AN AMAZING job. I am so extremely happy with how he cut my little Riley.
I told Joseph exactly what I wanted, a complete buzz for the summer heat. He was nice enough to actually take the time out to tell me the different option cuts I could do besides just a full buzz. He ended up suggesting a Mohawk, and I was completely in love with the idea. I decided to do a full buzz cut, with a Mohawk, and lion tail. Not only did my dog come out looking amazing, but he was so happy too!!! His Mohawk is the CUTEST thing!!! Joseph’s excellent costumer service, and excellent handling with my puppy will DEFINITELY keep me a regular customer!!! Thank you Joseph and Petco for an amazing grooming experience!

After having a horrific experience with another groomer resulting in my poor pup getting sick, I was understandably nervous when it came time for him to get his next haircut. We decided to give Petco’s grooming services a try and I couldn’t be happier with the results! We brought in photos of the cut that we were looking for and were very clear in communicating what we did and did not want. We dropped our little guy off hoping for the best.
A couple of hours later, we received a phone call from our groomer, Joseph explaining that our god had some matting on his belly and by his ears. He assured us that this was nothing he couldn’t handle and gave us a couple of options before allowing us to choose how we wanted to proceed. Before we knew it, we were on our way to pick him up and he looked fantastic! Not only was he looking very handsome, but he seemed very happy and stress free. The shorter cut around the ears having resulted from the matting ended up looking adorable, and we’ve decided that we actually prefer this cut for him! Petco was pricier than I have paid in the past, however the money was well worth it. Thanks Petco, and thank you Joseph: Ryu will be a loyal customer from now on!

Yesterday I took my 7 month old Havanese puppy to get groomed for the first time. His fur was long and super fluffy but also started getting very knotted so it was time for a haircut. I made an appointment with Joseph the groomer and I have to say he seemed like a very nice guy. He said all the right things and we left from the store feeling very positive and pleased. However when we came back to pick up the dog we couldn’t feel anything more but disappointment. Of course we were happy to see our little guy and we knew that his fur would need to be cut very short because of the knots and we were fine with that. The only request I had and even brought pictures with me was that he kept the Havanese look on his face and give him a nice shape and my dog looks nothing like that! I know that he is a puppy and he didn’t stay still but I just can’t get over why his fur had to be cut so short around his nose and eyes. I’m very disappointed. Joseph gave us a follow up appointment but I’m seriously reconsidering brining him back there. See pictures of before and after attached.

I am a huge fish lover and it pains me to see this. I am simply appalled by the condition of Petco’s fish department. Firstly, the sheer number of dead or dying fish shocks me. More than ½ the betas were dead in those containers that they fill with 6 oz of water (cruel if you ask me). The fish in the tanks were so filthy. There was one tank that was so overstocked with hundreds of dead/​dying fish. They were in the process of decay. Just about every fish tank had a dead fish in it, and fish stuck to the filter. Most of the fish they do have are not healthy. You buy them and they will be dead in 48 hours. Nobody gives a crap in the fish dept. You can be there for 30 min and not see a staff. It’s not like you can help yourself to select your own fish either. No way to treat animals or to do business.
Petco obviously do not train their staffers to be knowledgable about fish care. I was told a betta fish is perfectly fine in a fish bowl with no heat or filter. Wrong. That is only true if you expect your fish to survive for a month. I was also told that it’s perfectly fine to do 100% water change on a betta. Wrong again. But I guess that’s good for Petco because you’ll come back and buy another fish, right?
I think pet stores have a responsibility not only to the client but to the pets they sell. I think it’s important to teach people how to care for their pets, and give them sound advice, not just sell, sell, sell products. What they are doing is animal cruelty.

Love this place very helpful staff!
Very patient with my husky!
And prices are even cheaper then the union square branch which I use to go to frequently! Glad they opened near me!
It is a dog supply ship so yes it can get a bit messy but that’s expected, it huge and nicely organized! Trainer (jennifer) and groomers are so patient and nice.

I’m so happy this Petco opened up on Metropolitan Ave. There was no other pet place close to my home that offered dog training classes on the weekends. The prices for training classes are really reasonable. I believe we paid $ 110 for about 6 classes (I got this rate on a holiday special) so don’t directly quote me on this. The classes were great and informative. My dogs learned the basics (lay down, stay, etc).
My dog loves this place. The toys are a bit pricey but they always have deals at Petco. I recommend signing up for the rewards card because it helps out with purchases like crates, beds, and dog food. The staff here is very friendly and helpful. And, I’ve learned so much from Jessica (the adult dog training instructor).
Another aspect that really makes this place great is the fact that they have free «Puppy Play Time» during the week. This is very helpful in the winter. I’m unable to take my dog to our local dog-​park in the winter due to snow, rain, and just plain cold weather. This allows my dog to have indoor play time with other dogs.
The grooming services are great here too! The other day my dog was fully groomed for $ 41! That’s really reasonable and he always comes out smelling so good and he’s always happy! The groomers are friendly and always ask me if I have any special requests.
I plan on returning here and taking my dog for more training classes in the summer and for more grooming services.

I strongly believe that the crew at this location threatens to harm the Petco brand. They are not trained well in customer service, lack essential knowledge in the products and the store has been uncomfortably FILTHY on more than one occasion. I read another Unilocal review from Nov 2014, expressing similar experiences at this location and it is concerning that two months have passed and I haven’t seen any effort on Petco’s end to rectify the conditions at this location.

I have been in this store a few times when I need something in a hurry and no longer will I go in. On many occasions the kids that work there don’t even offer to help and just stand around talking. when I ask about A product they don’t know the answer to it. There’s dog pee on the floor that wasn’t cleaned. Also they ARE EXPENSIVE. The mom and pop shop down a few blocks on metroplitian in forest hills is much cheeper and more affordable and they know there stuff! I’m was not looking to pay for your stock in your store just looking to buy a can of food.

If the cats and dogs that its raining outside entered Petco, they would all have an abundance of food, toys and treats. On a soaked Tuesday morning at 9:00 am I walked in with my new dog to take a look around.
Nobody addressed me with so much as a «hello» as all three young employees were preoccupied with a new parakeet, surrounding it as if they were about to mug the little fella.
Eventually a sales assistant approached me to see if I needed help with anything. I was pricing Blue Buffalo kibble as my second Rhodesian Ridgeback eats like a hippopotamus but is as fit as a greyhound and almost as fast. It’s odd that nobody knew of the breed, I realize its not a common breed but its a interesting type of dog with a more interesting history. Wagging Tails knew all about Ridgebacks. But the associate was very helpful, interested in offering suggestions and options to my current brand.
I bought a few snacks and treats which will go mainly unused as I do not believe in rewarding good behavior with constant treats, I believe in constant love & positive reinforcement. I found it unfortunate that there were not many XXL doggie winter clothes available for purchase.
As to a general account of other creatures Petco sells, they have an abundance of fish, birds, reptiles and more. There is no doubt the selection is large so if you include all of the needs that go along with the above said creatures, you have accounted for a minimum of a quarter of the store. Who buys lizards, SiameseFighting Fish and Guinea Pugs anymore?
As I’ve stated before, I break the chain by not supporting chain businesses, but in this case if my other doggie supply stores ate out of stock or closed, I can see myself purchasing from Petco.

Considering the dense population in the area, only two cash registers. The lines wrap around the store. Really, Petco? Your stores in Long Island have 3 – 4 cashier lanes open and the stores there are never crowded. Nuff said.

Nice petco! It just opened up and everything looked so clean. I gave it one less star because the treat bar is small in comparison to other petcos. My dogs have allergies so it gives me less to choose from that doesnt have peanuts or wheat. Big kuddos to them though because on sundays they are open till 9pm. Other locations close at 7pm. This saved me from my poor parrot starving tonight. Its closer to my house and open late. Cant ask for more!