Pizza Palace

Rude help, employees sitting on the prep tables while customers are waiting to be waited on. Food is ok… Rather spend where it’s appreciated.

I think their food is always good. I had an eggplant parmigiana sub tonite that was great. Pizza was very good, order for pick up done on time. Recommended.

The delivery is slow as molasses, the pizza was cold and stale, and the fish was old. I will never order from here again! I get flyers from there everyday and I throw them in the trash.

I’m really torn about this place because one dish was great, one was pretty good, and the other was terrible.
My fiancé ordered chicken parmesan and it was very good. Pasta was cooked perfectly and the chicken was super cheesy. Yum! I ordered zucchini sticks and they were pretty good. They were slightly over cooked so the breading was a little hard. I also prefer panko breading on my zucchini sticks. I also ordered MD crab soup and it was literally the worst MD crab soup I have ever had. There was broth, a few veggies, and absolutely zero crab. Terrible soup!
The delivery time was estimated at 45 minutes and took about 35. They also forgot the can of Mountain Dew that we ordered.
We may order from here again to try the subs but I am very torn.

Good food. I order from there at lease 1 a week sometimes more. Good delivery service and very friendly!

I placed an order online at 11:45PM, and they were open until 1:00AM. I got an email confirmation for the order, but it never came. My credit card was charged, but when I tried to call, no one picked up the phone.
Going to dispute the charges and never order from them ever again.

No stars caz it took them 90 minutes to bring my damn order. Such a bad customer service process.

We ordered online from Pizza Palace and ordered a ½ Cheese ½ Hawaiian Pizza. When it was delivered, it was delivered as a ½ ham and ½ pineapple pizza. Neither of my kids would eat that so I talked to the manager Abdul and he indicated he would give us a credit the next time we ordered. Tonight I went back to order and according to Steve, there is no manager on duty and they would not honor my credit with out a manager. Obviously they are not committed to a great pizza experience as indicated on their voice mail. Do not order from these yahoos. They do not have the customer’s best interests in mind.

No place to sit but great for carry out or delivery. The reason for the, 4stars would be I have ordered beef but instead I got chicken lol but it’s OK it was great

This is the 2^nd time that I got pizza from Pizza Palace and even though i like the pizza, I am abit disappointed with my last visit. Pizza Palace was recommended to me by my cousin and he suggested the Philly cheesesteak pizza. The first time I ordered the pizza, I LOVED it and was super excited to get it again. The second time I got the Philly cheesesteak pizza, it was good but I think it didn’t have «umph» the first one had. I don’t know if it was the lack of meat or sauce but something was missing. Maybe the third time is the charm?

DON’T WASTE YOU MONEY EATING HERE!
Pizza Palace food has gone to the dumps. One of the problems that they have is that the young lady up at the front who takes the orders (incorrectly) due to her playing with her cell phone. I ordered a shrimp cheesesteak with buffalo cheese fries. There weren’t hardly any shrimp on the sub and they sent me cheese fries with no buffalo sauce on them. You won’t get my business anymore.

We have ordered from this place several times and always have some type of issue; order not totally correct, forgets drinks and desserts and takes literally hours for them to bring it back; the order total not correct, long delivery time and rude employees that place you on hold for 15 min. Tonight, my daughter and I ordered there. I asked for a pizza sub VERY WELL DONE. Explained that no matter how many times I stress that I want it extremely crispy, when I get it, its doughy like it was put in microwave instead of an oven and soggy. We got our order and again, soggy and doughy. Called and spoke to a boy named Chris that claimed he was a manager. Told him what happened and said usually I put it in my own oven, but I pay for what I want and I’d like you to send my sub the way I asked. He agreed. I dried a load of laundry, got a shower, folded the laundry (2 hours at this point) NO FOOD! called, was put on hold for ten minutes. Asked for Chris, told him I never received my sub. He acted surprised but offered no apology. He said to me and I quote «they’re sendin it now» I asked why is it I have to wait so long? Was I put at end of list? He stated he guessed (as a manager with an unhappy customer, he «guesses» the ticket got lost. I told him to keep the sub and we WILL NEVER order from them anymore. We have a large family and order out once a week. They lost good customers. We will now be taking our 100.00 per week business to another local business.

Good Pizza. Very good sauce. Great Toppings. Sandwiches are also good, but the menu is over burdened. Wings were forgettable. Pleasant and professional staff.

There are so many places to eat in Owings Mills but this place is generally good and consistent. Last week I ordered from them. The order took much longer than quoted. The food was over cooked, cold and sparse. When I spoke to the manager, Said, he was not very receptive but he came around after I told him I was a manager for a major restaurant chain and that his customer service was very unsatisfying. He said to ask for him next time and he would take care of my meal. Well, I called tonight and Said was not there. I spoke to the manager on duty who was COMPLETELY unhelpful and rude saying I could only get 50% off and I could callback when Said was there. Like I know Said’s schedule! Get it together folks! Your customer service skills suck and my $$$$$ (which has gone into your pockets for over 5 years) will now go into somebody else’s pockets. Too bad.

I gave this place more chances and now they become my favorite place to Take-​out!
After the first time they always have been taking my order properly and never a single mistake in my orders! They make the foods fresh and their Pizza, Subs, Pastas are tasty and were inexpensive!
They performed a renovation and it looks very fancy! Staff is very friendly and owners are very hard working people, nice To customers! You should give this spot a try!

Worst food I’ve ever had wings were burned pizza was cold cheese steak disgusting don’t order from here very bad

Short & Sweet:
1. They are open late! Its amazing to find subs & pizza at 1 in the morning
2. The people over the phone repeat your order & everything they are doing so there are no mistakes
3. Price never changes (I’ve had that issue before from another sub place — I would order the same exact thing every time and the price was NEVER the same)
4. The delivery guys are sweet & polite
5. A order of fries will make you happy & the milkshake is SO THICK! :)
I was in desperate need of a sub place nearby & this is it!
I love: Fried Shrimp Sub (w/​mayo, lettuce & american cheese), order of regular fries w/​honey mustard, & a large Oreo’s milkshake

Ordered a salad online. Hour and a half later, called to check on the status. Was told that the driver left and it is on its way. Fifteen minutes after that, called and canceled order.
Wish I could give zero stars for the zero food I received.

Pizza Palace is a regular old pizza/​sub shop out on Reisterstown Road in Owings Mills, Maryland. I give this place three stars because the food can be bland sometimes but different tastebuds for everyone and mainly it’s not authentic (o well). I don’t really think the staff are authentic Italians but I don’t eat here for authenticity just for cheapness, array of choices and it’s just something quick to eat. Most times if you order your food correctly, they will have everything correct and hot when delivered. They always deliver your food in a timely fashion and you can cross your fingers that it is all fresh made.
Some people question the freshness of the pizza, but that’s why I spruce up my order and add something different like more cheese or sausages, just to assure that I have a fresh made pizza. The pizzas are New York style and range from small to XL with various different toppings and special combinations to chose from. They offer turkey and roast beef platters served with gravy, bread underneath the sliced deli meat and french fries. I have ordered these on numerous occasions and it’s basic food for a good price and I ask for extra gravy to get enough gravy on the whole meal. I’ve had the chicken parmigiana which sells for about $ 8 and they give you a slice of Italian bread and a homemade side salad with PP’s house dressing. That’s a good deal, sometimes I’ll add some Italian seasonings in the sauce when I get home to add some additional flavor because it is very bland and as with this meal I ask for more sauce. Finally, the cheesesteaks are mediocre and they pack your steak meat well. I haven’t tried any other subs just because. As well, they have calzones, gyros, cheesesteaks, various other subs, onion rings, a few desserts are on the menu too, etc etc. You get the point, it’s a pizza/​sub shop.
Pizza Palace is moving up in the world! They are building a bigger roof on their existing structure for some reason. Ha!, I laughed when I saw the new addition, but at least it shows that they are making enough money to attempt to fix up the place.
They are the only sub/​pizza shop open until 2AM in Owings Mills. You can’t beat that, so if you’ve got a late night munchie, consider trying them and see if you want to come back for more.
Try the POTATO WEDGES they are just like KFC’s but sometimes better!!!

For the price I’d say this place definitely exceeded expectations.
My boyfriend lives in Owings Mills so we’re often trying new pizza places in the area (there are so many!) He received a flyer for Pizza Palace so we decided to give it a try.
It’s right down on Reisterstown Road near the ihop which isn’t too far from him so we called an order for pick up. They have a large menu but we just ordered an XL Cheese pizza. The total was 8.50. That is a steal in my book so I was pleased with the price.
They were quick and efficient, the pizza looked and smelled great. When we got it home it tasted good but I am a pizza snob and much prefer the large floppy thinner crust of an Italian Style pie. Pizza Palace’s pizza tasted much like Papa Johns/​Dominos type, or what I call «fast food pizza». If you like that, you’ll definitely like this. Don’t get me wrong it tasted good! It just is more of a personal preference.
But it’s fast and cheap! So it’s worth a shot if you’re nearby.