Arby’s

Food was great like Arbys always is. I came here at 10pm on Labor Day they were out of Arby’s sauce packets. Which was quite upsetting being that I don’t eat any condiment that is not pre packaged. Also the manager showed great frustration at the fact that they were out of «everything» as she exclaimed. I waited for over 15 minutes to get my meal as well as sauce. The pumped sauces wasn’t working. FINALY they got it working. :)
Three stars for the sauce issue, yes, it’s that serious!
Open 24 hours!

There’s food I like at Arby’s, but sadly not the roast beef sandwiches.
A Facebook friend posted a photo to his timeline where an Arby’s employee misspelled his name. My response was, «Reno still has an Arby’s?» Sure enough, in the Northtowne Center that used to have a Walmart.
So I had to stop by and give it a try. As I walked up to the main entrance, I saw a sign that said no photos or audio or video recording in the place. Well, you don’t post more than 4,000 photos on Unilocal by giving up so easily.
So I place my order. I got a basic roast beef sandwich, potato wedges and an Orange Creamsicle shake. The woman behind the counter said it would take several minutes to make fresh potato wedges and I was okay with that because I needed to reconnoiter where I was going to take my photos of the food.
I looked around and settled on a place behind a post so the employees couldn’t see me. I was the only customer in the restaurant. Then just as my food arrived, more customers walked in. I thought, great, the employees will be tied up with them and won’t notice me snapping away. I set my tray down, pulled out my camera and got my photos.
I was happy to get three potato wedges because I like those. They were as good as I remember. Nice crunchy texture and decent potato flavor. I would get those again. I stopped being an Arby’s regular when they got rid of their Black Cow milkshakes. I gave the Orange Creamsicle shake a try. It wasn’t bad. Maybe a tad too sweet but otherwise good.
The roast beef sandwich was not that good. I recall a time in the 1980s when I liked the taste of the roast beef at Arby’s. Not any more. Tastes both heavily processed and bland. Nothing in the flavor suggests it comes from a cow. It needs Arby’s sauce, but a little of that goes a long way. It has this odd metallic tanginess. A thin coat actually helps the sandwich, but add just a tiny bit more and it overwhelms the sandwich.
The staff was friendly to me.
I could return to Arby’s, especially for the potato wedges. I would love it if they could figure out how to get their roast beef to taste like beef.

The service at this place is a bit more accurate than I’ve come to expect from the average hamburger joint. I decided to wander from the usual to Arby’s new Smokehouse Brisket Sandwich. I was surprised that the brisket is very tender, much more tasty than their usually roast beef. The crispy onion straws have the potential to add some texture. Unfortunately, in spite of the fact that they put mayo and BBQ sauce on it, the sandwich comes off as seriously dry.
In spite of that, I wish I had asked them to keep the BBQ sauce, which is INSANELY sweet, and completely overwhelms the sandwich. Also, they put the sauce on the same side as the «crispy» onion straws, which ensures they are a soggy mess that taste just like everything else by the time you actually get the sandwich out of the box and sink your teeth in.

I give this place a four star because I had a pretty good experience there. The location of this Arby’s is perfect. Close to the freeway and near a shopping areas.
I ordered the smoked house turkey sandwich and a roast beef kids meal. The turkey sandwich was much better then I was expecting. Especially is a fast food place. The sandwich was mouth watering good. The service was fast and the staff was friendly. The environment was clean and smelt fresh compared to other fast food places.

First things first: I love Arby’s. I’m a meat lover and their roast beef is my favorite in all the world. It has always been my fast food go-​to.
That said, this location has suffered a catastrophic change in staff and, as a result, I will never be returning.
Yesterday, I printed out a coupon I received for a free Roast Beef sandwich from Arby’s. My birthday is on February 14^th, and Arby’s was kind enough to send me a celebratory sandwich gift.
I took my mother out to lunch and we saw the 2 for $ 5 fish sandwiches and new Jalapeño hushpuppies advertised in the window. We talked it over outside and decided we’d get my free sandwich, two orders of the hushpuppies, and four fish sandwiches.
We went inside and found a customer waiting for their order all by themselves. No one was behind the counter. The customer was nice and told us she had already ordered, so we were next.
Then, a guy who looked like Shane from The Walking Dead (but uglier) came in and started messing around with stuff under the counter. I went to get Arby’s sauce and Horsie sauce while my mother waited to order. Then after a few minutes, he stepped up to the cash register and gave my mother a contemptuous look with his big, bushy eyebrows. No problem. Some people are just unfortunate-​looking and they can’t help it. We were not bothered by this. We just wanted to eat.
«I have a coupon here for a free roast beef with the purchase of a small drink.» my mother said, handing him the coupon. He snatched it and looked at it like a confused neanderthal. It was as if he had never seen a coupon before.
«What do you want?» he said.
«The coupon is for a free roast beef with the purchase of a small drink, so I’ll take that.» she said. «I’d also like…»
He punched something into the cash register and the display read $ 10.50.
«What was that?» my mother said.
«What do you want?» he repeated.
«I told you twice already. I want the roast beef I gave you the coupon for. I’d also like four of-​» she tried to say.
«If you’re going to have an attitude.» he said. «You can just leave.»
«Excuse me?» my mother said. «Where’s your manager?»
He pointed to a short Latina to his right. «She’s my boss.» he said.
«Ma’am,» my mother said to the lady. «He isn’t taking our order and he’s being rude to me.»
She tried to say something about how the manager is only in Monday through Friday, but did not seem to speak more than a few words of English.
«What do you want?» he said again, his voice full of exasperation.
I left the sauces behind and approached the counter. «Nothing.» I said. «You already lost our business.»
He took the coupon out and shoved it at us. «Okay.»
He shrugged.
We left.
This time, for good.

People taking your order are friendly and the speaker was nice an clear. They were really quick and the food came out fresh.

They need to rethink this one, the staff is rude, the manager named Martha is an overbearing person, and treats people as if they are stupid and ignorant, laughs at customers when they have an issue and refuses to do anything to help them, needless to say the food is poor quality for Arby’s be warned when going to eat at this location, you would be better going to one of the other location in the Reno NV area
here is a copy of the complaint that I sent to Arby’s and I have been eating at Arby’s for many years and have in different states and this one is the worst.
I am contacting you about the complete rudeness of your manager named Martha at the Reno NV location on 04/​02/​2013, my wife ordered our food and waited for it to be complete and then carried the order out to the car and decided to check it to make sure everything she had ordered was there, she did not see the both french dips in the bag so she contacted an employee who she did know was the manager, and since this person was so rude she asked for the manager and Martha said in a rude tone «I am the manager» she became very rude about the whole thing, she insisted that all the items were in the bag and refused to come and check them and laughed at her and very rudely said «Oh yes it is, and you are just trying to get free food», this also caused a customer behind us to walk out because of her rudeness, once she finally did she did find the item in the bag under a couple of the other sandwiches however her attitude and rudeness is something that should not be allowed, acting as if and treating my wife as if she was stupid, her tone with my wife was very rude, and her putting her hand on her hip and shaking her head and acting like my wife was a complete idiot is something that no one should have to put up with, and as much as we love eating at Arby’s we will NOT be returning to this location and we will be posting on Unilocal and other sites about this store, you need to deal with Martha, before you loose even more customers.