CarMax

Was not impressed with their customer service, nor their vehicle selection. Was told they’d run my credit against multiple different prospective lien holders to see the best APR they could get me. Only gave me CarMax’s financing info. Salesperson was not motivated and while going through the app process on the computer, decided to take it upon themselves to add features which upped the cost without asking me first. Made them go back and take it off. Not looking to name names and get anyone in trouble, but please advise your sales people that that’s no way to do (or obtain) business from customers.

We had a great experience here. The gentleman who helped us was named Steven. I will NEVER have to deal with disgusting car salesman again and I am so excited about that. There was no pressure, Steven had answers for the questions we had, and the car lot was set up easily so we didn’t have to dig through to find the cars in our price range. I’ll never buy a car from any other place but CarMax.

I had a bad experience with CarMax after multiple satisfying transactions over the past decade. The local store here in Reno is actually pretty good and everyone there was a professional. Where things break down is with the protocols and standards dictated by the parent company. My experience was poor because the vehicle I purchased had multiple defects that should have been discovered under their «rigorous» inspection criteria making it a «CarMax Certified» vehicle. I bought a newer vehicle that I doubt was ever actually inspected. Essentially what happened is that I became the inspection person and had to take the next 30 days to fix my vehicle that I purchased from them. The whole reason why anyone would go to CarMax is so they don’t have to deal with the typical dealership. After writing to the top-​level management at CarMax, the end result was that they felt completely justified in the fact that multiple things had failed on the vehicle and other things that would be normally taken care of by dealership were in turn taken care of by me. The sad reality is that CarMax has lost a customer for life and I can only tell others that again it’s a caveat emptor situation again. I believe the quality of the vehicles at Carmax has gone down as well as their inspection criteria and as such you can probably expect to find a vehicle that looks nice but may have problems that you will have to take care of. Carmax will be completely unapologetic about this and state that this is why they give you 30 days to find all the problems with the vehicle that they sell to you. This will not happen again to me or my family.

I hate car dealerships… (I mean despise them). The haggling back and forth from «finance» to the waiting room. Trying to meet in the middle with a monthly payment you think you can afford, only to find out you’re paying double the cost of what the car is worth. The hours and hours of waiting — with the need to bang your head against the wall…
We have bought not 1, but 2 vehicles from this CarMax since we’ve moved to Reno. Why the second? We decided to trade in my mom mini van (not for me… definitely don’t fit the soccer mom stereotype) and upgraded to an Infiniti JX35 SUV 4 wheel drive (jet black mind you).
I survived 1 winter in Reno without a 4 wheel drive… Never to do that again. (This ain’t Vegas).
Each car buying experience was a breeze. I feel that we got a fair price on both our Ford F150 truck and SUV — and couldn’t be happier with our new rides and the customer service at this dealership.
Wham bam thank you ma’am That’s my motto.

Had the option to buy a newer car currently so tried this lot. They had a few BMW’S I liked so I test drove them. The salesman I had named Trip was a really good guy with a no pressure attitude and was very honest trying to get me the numbers I wanted on the car. However, the appraisal staff are completely incompetent with their appraisal estimates. The low quote they gave me on my trade was laughable. Also I do not like how they will not budge on the set price of the car. Their extended warranty plans are also complete utter crap and costs a ton. I went to an actual dealership and got a better newer car with an excellent warranty. Would not recommend carmax as a reputable car lot.

Not at all what was advertised. Sales associate was not a bad guy in n fact somewhat friendly. I had done a tremendous amounts not of research before entering the store. Set an appointment for appraisal still had to wait to start process. Appraisal was $ 8000 less than Edmunds trade value and $ 6000 less than NADA. Not impressed and won’t be back.

Sadly, my husband, son and I came with money in hand and not a single person came to help. We walked the lot, went inside cars and the few co-​workers that were outside the front talking on their phones, saw us but no one bothered to come and ask anything. We ended up walking away, we’ll take our money else where.

Such fast and friendly service! I made an appointment and came in and was greeted warmly. Troy was my agent. He was very patient with me and considerate of my requests. I really felt comfortable being able to put my needs in his hands. All of the staff was very friendly. I was in and out with my new Vw Jetta with in 3 – 4 hours. I am very happy about my purchase with out haggle or trouble. I highly recommend Carmax!

They have absolutely horrible customer service at this location. I have bought from Carmax in the past and had great experiences overall but this place is disrespectful and demeaning. Stay away and don’t waste your time.
Another good example of why I wish Unilocal had the zero star option.

Here is my experience of going all the way through the transaction, and then undoing it at CarMax.
I walked in casually on Sunday informally looking at ¾ ton pickup trucks. They happened to have 2 in stock, a 2006 F-​250 Lariat and a 2015 F-​250 Lariat. The 2006 was too old for me so I looked at the 2015. It was beautiful — black with a 6.7L turbo, fully loaded and with only 18k miles. All for $ 52,000 (new it is about $ 67,000) I thought about it, thought about it some more and then went inside to talk to them.
When I expressed interest in buying the vehicle they asked if I’d like to test drive the vehicle and if I’d like an appraisal on my current vehicle if I’d like to trade it in. I opted for both and handed them my keys and my license.
A few minutes later I went for a test drive in the ’15 F-​250 and loved it. It drove well (for a truck of it’s size) and was in extremely good condition. After the test drive we came back into the dealership to discuss the appraisal and whether or not I wanted to buy the truck.
They came back on the appraisal of my vehicle with everything being up to their standards but offering me about half what I could get private party. This actually made sense to me. The vehicle I would be trading was a loaded 2008 BMW X5 w/​78k miles. Due to the age/​mileage they would wholesale the car, not put it on their lot — therefore the price they offered me reflected that.
With that information I realized I was dealing simply with the price of the truck and whether or not I wanted an extended warranty. CarMax is one of the few places I would actually buy their extended warranty. If you read the fine print you’ll see that the MaxCare warranty not only covers if you bring it into a CarMax ($ 50 discount on deductible) or you can also take it to a dealership for your brand. The deductible is also per visit NOT per item which is nice. I noticed that on domestic vehicles the warranty was a lot cheaper than on a foreign vehicle. (in this case a 5 year/​100k mile warranty on the F-​150 w/​$ 300 ($ 250 at CarMax) deductible was $ 1600 which is pretty darn good.
I agreed to give them $ 30K down and finance the remainder at 2.79%. The financing came back through CarMax Auto Financing (CAF) which offers the most favorable rates if you finance.
After all the paperwork was signed they had to fill up the tank and make sure it was ready to go. CarMax actually has a gas tank on site for gasoline but not for diesel. It actually took them longer to get the diesel fuel than it did to take care of paying for the car.
Once that was done I was able to drive the vehicle home — good times.
Here’s where my story differs from many others and I’m thankful for it. CarMax offers a 5-​day, no questions asked return policy on their vehicles. You can read it on your contract — it’s actually written in plain english and it’s freaking awesome.
A few days later I did in fact return the vehicle — I realized it was overkill for what I needed (I’ll be fine with a ½ ton). It was so easy to return it was ridiculous, probably 10 minutes. My $ 30K will come back to me via check in a few days. Yes, I have to wait for that money and yes, there was a inquiry on my credit report. HOWEVER I will HAPPILY take that over the remorse of buying a $ 52,000 (+tax, title, registration) vehicle that I didn’t want after all.
Will I visit CarMax again? Hell yes. Frankly it’s the only used car dealership I’ll goto outside of most brand dealerships. Why? The whole process was so much less stressful than going to a mom and pop (non-​brand) dealership or even a local name such as the Dolan Auto Group. While the prices are non negotiable I think you’ll find they’re right on the money for the car you’re getting and the peace of mind that comes with having a used vehicle you’re not paranoid about. Is paying $ 200 less at a dealership that won’t stand behind their vehicles worth it?

Went in not expecting much but came out with the best car buying experience ever. No pressure, fair pricing, and a great 5 day return policy which we used. Josh and Jackson were laid back and easy to work with. We bought a electric car first but didn’t like its range. No hassle return. Then we found the right car and have bee happy since. Oh and the financing was easy. Instead of back room work, they did it right in front of us and got us a lot better rate than another dealer in town for pretty much the same vehicle. Saved us $ 110 a month. Will definitely go back again.
Seeing some of the negative reviews makes me think that some are jealous sales people from other dealerships.

Overall you can do better with a regular dealer if you do your homework. Found a BMW 335i that I liked but after running carfax, found the car had been in TWO accidents. I thought Car Max didnt sell cars that had been in accidents, oh well. Additionally, by the time you buy the extended warranty you can buy the same BMW as a Certified Pre-​Owned from a regular BMW dealer, with better coverage. One thing I have found with he car dealers in Reno a lack of competition drives up prices. Dealers really dont have and incentive to negotiate. Do your home work and go buy a car in the bay area.

Went back again just to see if things were different. To summarize, they are scumbags, liars and thieves. They suggest they’re different and offer an integrity pledge, however, they utilize the same, old, washed-​up used car sales tactics: Overpricing their cars (without negotiating price) which benefits THEM, not the buyer, charging enormously high interest rates, and using relentless tactics to sell expensive, unecessary extended warranty «protection». Gee CarMax, if the cars are so impeccable, why do you need warranty protection? Comparing Kelly Blue Book or Edmunds valuations, these guys are 20−50% higher. Don’t walk… RUN. Same turd, different polish.

The team here really went above and beyond when it came to buying my mom’s Subaru from her. We’d tried the process a month before at CarMax in Burbank, CA. Not only was that a nightmare location, but they offered her $ 500 less than we ended up getting from Reno’s CarMax.
Special shout-​out to Carmela, who was great about staying in touch via e-​mail leading up to our appraisal appointment and a pleasure to work with while we were there. Also, Ashely was a rockstar at dealing with Subaru’s finance folks. She went the extra mile by standing by the fax machine waiting for a copy of the title to (finally) be sent over from Subaru and giving my mom a call as soon as it happened.
Great experience overall. I’d highly recommend this location!

Here I was, lost and confused buying my first ‘big girl’ car all on my own. I had recently blown the engine on my Chevy Colbalt and figured it was some sort of calling for me to take a look at buying a newer car.
I called CarMax about a month ago and spoke to a salesman who said he would help me look for some models of cars I was interested in. I figured he was setting up some sort of account for me when he asked for my name, some background information, an e-​mail, and a phone number. I didn’t hesitate on providing him with all of my information. He told me he would email me a couple of cars he thinks I would be interested in; I thought it was a nice gesture. By the end of the evening, I received 46 emails and 3 text messages from this guy. I was flat out annoyed. I never replied and for the next week and a half, I was texted at least twice a day asking if I liked any of the cars he sent me via email. Finally, he received the gesture I wasn’t interested in his services. I can understand its his job but he butchered my mood.
I figured I would walk in and see if I could have better luck finding a car in person. I was greeted immediately when I walked in by a different salesman named Troy. He took the time to get the feel for what kind of vehicle I was looking for. After looking at a couple of cars online through their computer system, I found a couple that I wanted to see. Troy walked out with me to the lot and was patient through the entire process. I always pictured test driving a vehicle with a complete stranger would be awkward but it was the opposite. Troy made me feel completely comfortable and relaxed, there was never a dull moment.
I never knew how exhausting buying a car for the first time would be. I didn’t get the APR I had hoped for when I was quoted through CarMax’s credit unions. I decided to try out a local credit union branch in Reno before I did anything else. I fell in love with the Subaru I test drove and was surprised when I was told he would hold it for me for a few days. After I got approved for a vehicle loan and found a better APR I decided it was time to sign the papers. Troy offered to come in on his day off to help me out with my vehicle. I am very pleased with the service provided and my new vehicle.

Not bad. I was in the process of the soul-​sucking experience of buying a car, and I was in no mood to put up with overbearing, douche-​baggy, let us rip you off sleazy salesmen that I had experienced in the past. Here, it’s a lot more low-​key with no haggling, but you still have to have your guard up when it comes to financing. Look at all the numbers carefully. I have stellar credit and their initial financing offer was almost laughable.
My sales representative was very nice and out of all the dealerships I visited, they actually had the highest offer for my car as a trade-​in. I liked that they showed you the Carfax — the car I looked at was listed as having 2 small accidents. Decided to pass this time.

I was in the market for a new car and was skeptical after having some issues with other dealerships in town. I decided to try Carmax because they were new in town. When I walked in I was greeted with a smile and Tyler was more than willing to listen to what I wanted and help me to achieve my goals. He worked diligently to make sure that I had exactly what I wanted and even though it was a lengthy process he made sure that I drove off that lot with a car I love! We even went back four months later and bought a truck. Our family will never buy anywhere else! No stress, no drama. 100% quality and upstanding customer care.
This was a review I had hoped I would never have to edit but I am.
I needed to take my car in to be serviced. The first time I let the pawn off slide because it was brand new and I wanted the issue taken care of by the manufacturer if it could be. The second time I was having issues with the dash cluster lighting up. I brought it to Carmax with my four wheel drive engaged and parked the car. The next morning I brought in the keys because there weren’t any after hour slips. I talked to Paul and told and showed him what was happening to my car. He proceeded to pull my car warranty up and tell me to take it to Hyundai because they would cover it under the manufacturer warranty and I wouldn’t have to use my Maxcare (yes I have Carmax warranty). So I drove my car to Hyundai in four wheel drive, in the middle of summer, because Paul said it would be covered. Much to my dismay when I got to Hyundai I was informed that the warranty only covered the original owner and that I was out of warranty for second owners and that my Maxcare coverage would not cover my repair or my rental! Cheers to Carmax getting off free and clear on my repair again.
Sadly I have to change my rating because of this. I cannot give five stars to a company who allows departments to treat their customers with this amount of disregard.
I left it with three stars because I also never have poor experiences with the business center. When I come in every month to pay my bill they are nothing but the most helpful and friendly!

A short poem about Carmax Reno:
Stainky.
Jainky.
The end.
Went in with two vehicles to trade in and a decent amount of cash to put down. I knew more or less what I wanted. When they didn’t have «exactly» what I wanted (their inventory blows), the inarticulate salesperson showed me some «close alternatives» that weren’t really in the ballpark, but were close enough that he talked me into three test drives. Every car I drove had at least one «issue» that he was going to «pass along to the service people.» Thus began the game of trying to find a car that didn’t have issues rather than trying to find the car I knew I wanted to find in the first place. Long story short, I simply went to a dealership and bought a certified pre-​owned vehicle with an extended warranty. Happy clam, I am! Now I know. I’ll never have to step foot in a Carmax ever again!

Wound up buying a 2013 Chrysler 200, and save for a couple of glitches, not too bad of an experience
First, the bad:
1) car was sold with a plugged front tire and dirty oil. They admitted the issue the next day, and appt was scheduled the following Monday to replace the front tires and do an oil change
2) the Bluetooth accessories they sell are twice the trial price and do not work with most modern phones (especially the iPhone 6.) You’re better off going to Fry’s, Best Buy or Audio Express if you need Bluetooth.
The good:
Financing took 5 minutes, paperwork took 1 hour. Finance rate was the same as a local credit union — wound up going with their in house financing.
They also have a lot of vehicles — yes, many of them are fleet or rentals, however, they have almost everything you could want.

We were very pleased with Carmax, and our new purchase.
We found the car we were looking for a Sonata Hyundai Hybrid, with everything we wanted on it, low milage and in perfect condition. Took a short test drive, loved the car. They appraised our Volvo c70 and came up with a fair price.
Our car salesman Ramon C. Was easy going and no pressure.
We found Carmax, was honest and fair.
Only wish we could have gotten a bit more for our trade in. But did not want to try to sell it on our own.
Thank you Carmax for coming to Reno.
The deal from the beginning to the end was easy and everthing they promised was true. And did not have to go to the horrible DMV, They did the registsration for the plates.