Great Basin Bicycles

I started to ride my bike two days ago after putting aside in my garage for a few months, due to snowing. Yet I found my bike problematic: the front wheel was too loose and there was noise when I rode it. I thought I need a tune-​up and then went to Great Basin Bicycles. After they checked my bike they said I didn’t need a tune-​up but some minor adjustments. They did it for me without charging me any fees.
It’s a really great experience. If they wanted to make money they would tune up the bike and charge me, but they don’t. Instead they fixed the bike in the most suitable way, even though they didn’t make money from it.
To express my gratitude I will buy any bike stuff at this shop whenever I need it.

Awesome folks. Last day of our vacay, and my front brake was acting up. Quick phone call to these guys — «Sure, bring it in, and we’ll take a look». Five mins later, after a quick adjustment, we were on our way, along with some lube on the chain and directions to a trailhead. Great peeps, great shop. Support these guys with confidence.

Called to see when they could schedule work on my mtn bike and they said bring it right over. Got there and they immediately started work on it. Changed brake pads and tune up. Bled the front brake line after noticing softness (I had taken it to another shop for work and they said that it was normal) and sure enough, air in the line was making it soft. By far the best service in town and reasonable pricing (I’ve had experience with 4 other bike shops over the years). Very friendly and knowledgeable staff as well.

The best bike shop in town! The mechanics are incredibly knowledgable and will get any bike functioning back in tip top shape. The employees are incredibly approachable, which is important to me because many other bike shops around the area aren’t exactly welcoming to female cyclists. You can feel everyone’s passion about bikes, and they love to share their knowledge with others without it coming off as elitist.

I just worked with Adam, whom I have never met before despite having been to this shop in the past. He was helpful, went above and beyond, helped me fix multiple things while giving me some of the best tech advice I have ever received. I usually have great service from this shop, but Adam was amazing, very smart and incredibly helpful.

Been looking for a bike, got many recommendations to go here. Was rather excited to go in this after noon after my bonus came in and I could finally purchase a bicycle. Nice area. Building is nice. Parking lot was fairly empty. I walk in, 2 gentlemen wrenching onbikes, thought that was cool so I could get my bike serviced there as well. I was looking around and some young guy, I believe Trevor walks over to me, mouth full of food and food in his hand… Can I help you with anything? I was thinking he’s please don’t talk with your mouth full. But I asked, what’s the price tag on this bike it’s not listed. He nicely says oh I don’t know man I’m pretty new here. I asked about another bike, same response. He then asked what I was looking for. I said a roadbike, I had one previously I spent around 500 on and ended up selling it. I would like to replace it and start riding again. He looks at me and says oh so a road bike or mountain bike? I said a road bike! He replies oh okay well I got this one right here but you can’t afford that with 500 bucks. I said money isn’t the factor. I then found a bike I liked and asked about it and he fed me the he didn’t know line. I said well does anybody know? He finally asks for help and come to find out the entire rack we were looking at weren’t for sale. So after he asks he walks away (in the middle of trying to make a sale) and says well cool man if you need anything I’ll be over here. Uh? Yeah… I want to purchase a bicycle. So he walks over and continues to eat and talk. I walk out and ALL 3 of them didn’t even notice. So, I won’t be back. I didnt purchase a bicycle today from there and I will be giving my business to a corporate America store (scheels) seeing how this locally owned place sucks and obviously has other things to do then sell me a bike… Awesome. Glad the place close to home has nothing to offer me. Id suggest wal mart over this place honestly, about the same customer service. In my opinion anyway

Outstanding customer service. Purchased MTB from Amazon and brought it in for a check. Within an hour all pre checks done, adjustments made and I was ready to hit the trials.
Reasonably priced and best of all I did not have to wait a week for service.
Friendly staff that made my most simple questions a priority that I understood and satisfied.
Highly recommended!

Rich, Steve and crew are all really nice guys. Service is blazing fast, which is why I keep coming back. Just ordered a Yeti SB5 and Steve helped get it into my bike rack in record speed. Thanks!

I had a great experience! The owner presented me with all of the options he carries, backed off and let me look and decide. He was very knowledgeable and didn’t try to upswell you on anything– just gave great honest advice

Rich and his crew at Great Basin Bikes have been taking care of our family’s cycling needs for the past decade plus! We’ve purchased kid bikes, racks for the car, bikes and accessories and have never been disappointed in the guidance or products. But what really stands out here is the consistently good knowledgeable staff and the friendly service. Today I wheeled my bike in for a new tube & tire. Two other customers were I for basically the same service. The two repairmen worked quickly, bantered with us and had everyone set and on their way within 20 minutes. All of us agreed that GBB is the best shop in town, consistently! Sure do appreciate the shop!

Sam helped me today. Fixed the flats in my BOB stroller. The guys working today were so nice and checked the tires for stickers. Made me feel like I’d been a customer of theirs for years. Thank you! I will definitely be back with my bicycle for a tune up!

Friendly service. Not sure on prices since we came by to get a book signed by local authors Sierra Davies and Trevor Deruise. 2 young entrepreneurs finding out about life during and after college.

Best bike shop in town hands down! Every tech knows his or hers stuff and they take their que from their fearless leader (owner) Rich. From beginners to racers this is the shop for all, I would trust them to outfit anyone and any age.

Just moved to Reno (from Portland, OR) and decided to get back into mountain biking. Checked out all the bike shops in town and did some research on all the major brands (Trek, Giant, Specialized, Salsa, etc.)
After visiting all the other bike shops, I ultimately came back to Great Basin. The staff was friendly, knowledgable, and very low pressure. They gave me all the info I needed to make my own decisions and then let me make my own choices. They even special ordered a bike for my wife, too.

The staff was very friendly & knowledgable. There was something wrong with my chain slipping and making grinding noises when shifting. I took it in and they looked at it right away, worked on it, and had me test it out, they fixed it right up and showed me what was going on. I was out of there in about 15 minutes & they only charged me a small fee (less than $ 10.00)! I’m glad to have my bike back & I’ll go back to the shop if I need anything else.

First time customer. My bike had a rear flat, which I’m usually able to fix, but this time I had managed to get the chain wrapped around the axle, which takes special talent ;-) I needed expert help.
I arrived just after opening time on a weekday. There were three gentlemen ready to assist. One guy got to work on the chain, which did require some labor. Another guy inpected my tire and showed me where glass had punctured it; indeed I had run over some glass the previous day. I tried to watch and learn without being a pest. They were happy to answer all my questions. (I learned that glass cleaner is a great lubricant when there’s trouble getting the tire to seat properly on the rim.) The work was completed quickly and with a friendly attitude, and I’m 100% satisfied.
The cost of unwinding the chain, adjusting the shifters, installing a new tube, getting the tire to seat (a problem I had endured too long but now have the knowledge to fix), oiling the squeaky chain, and wiping off accumulated road dust was under $ 30, much less than I’d expected. And the cost of the new tube (included in the above) was the same as at a big-​box store or amazon.
One thing I did not receive was any hint of negativity about my $ 700 hybrid bike. (I hadn’t expected any, but it happens.) It’s mainly for the work commute and casual rides, but increasingly I’m doing rides of respectable distance. When I feel I’m ready for a really nice road bicycle, my business will go to Great Basin Bicycles.

My husband and I went in for a bike fit and Adam was knowledgeable, kind, and very patient with us. He gave us great tips on improving our pedal stroke and efficiency. You can tell he’s very passionate about riding. Truly one of the best experiences where we didn’t feel like we were judged by our lack of biking experience. Thank you for all your help!

Customer Service!
I am in intermediate road and mountain biker, who is also an engineer. I went in to GBB and had a dynamic bike fitting with Adam. What an experience. Adam, who is far younger and far better a cyclist, was the best. He was technical enough for the engineer to be engaged in efficiency and more than patient with the cyclist in me to improve my riding ability. He treated me as a person on a bike rather than just the bike. I highly recommend the fit for anyone wanting to improve their time and distance as well as prevent injury. By the way, he brought my pedal efficiency up from about 70% to about 90% in just an hour of instruction. What a difference. Thanks!

I’m from Fairfax, Virginia and have been through my fair share of bike shops. What brought me to the Great Basin Bicycle shop was a computrainer workout with friends I was visiting in Reno. I did not bring a bike so the shop set me up with a loaner and a pair of shoes. When I jumped on the bike, I was surprised that nearly everything fit like a glove. I only had to raise the saddle about 1.5 cm. And that is just personal preference of my riding style.
The store is clean, nicely organized and customer service that goes above and beyond what one would expect. Riders in and around Reno have a great resource for their cycling needs. You need to check this place out and if you’re not a cold weather rider, the computrainer group is a MUST. Get the most out of your workouts, dial in your form and make a few new friends. Life IS good at Great Basin Bicycle shop. I love it!

These guys are top notch. I called and got some info over the phone. Once I arrived, they were great. Had a few different solutions for my problems. They sucked me in at the door when a shop pup greeted me.
After they changed and adjusted a few things and I took a few test rides, they tightened everything up and sent me on my way. Super reasonable prices. Easy location and again, awesome staff.