Labormax Staffing

On hold multiple times for 8 min 35 seconds. No one there seems to have a clue about anything. When I expressed my frustration about how hard the process is I got hung up on. I mean I am just trying to use your «service» and give them money. Guess they must be doing so well they didn’t need it.

PROMISE BUT DO NOT DELIVER! OVERCHARGING!
I called on a Friday to get four guys for 7 AM on Monday. I specifically told the agency the guys needed knee protectors and gloves. I was quoted a price of $ 15 per hour with a four hour minimum for each. They assured me the guys would be there at 7 AM as I wanted them to get started before it got too hot.
Only one showed up on time with the required equipment. A second showed up late without gloves, knee protectors and had nothing to drink. I called the agency and was told they had an «emergency» at the warehouse. What was funny is they did not ask which two guys showed up. Now just how are they going to find out what is going on if they do not have that information? After an hour I did not hear from them so called them back. They said they were working on it. What was to work on? They should have had names of guys who were suppose to show up and insisted they do so.
I decided to cancel the extra two and use the two I got the following day. That was a very big mistake as I could not supervise them, my wife had to do it. They basically said to her the next day they were doing as I told them to do. What they did was take the easy way and just raked up some pine cones and needles and did not do the heavy work they were expected to do. They also did things I did not direct them to do, such as raking artificial grass.
When I got back on Thursday I called the agency and complained. I also sent an e-​mail. Both times I said they should send a supervisor out so I could show them how the quality of work dropped. Monday the next week I still had not heard back from the company. I had to call twice more to get a supervisor then basically got told their workers needed to be supervised. To me that means they know their workers are unreliable and you have to watch them like a hawk.
Then after this disagreement, they charged my credit card $ 20 per hour instead of the quoted $ 15. So I had to call again. I called at 6 AM when they opened on the very next day and of course, their supervisors were all unavailable. I called again at 1 PM and got told they were in meetings. I called again at 2:30 and got stuck on hold for ten minutes. I was not going to sit there for ever so called back again and even when I reached the same supervisor I talked to the day before, she had to «look into it.»
After another five minutes of hold, she said she had to call corporate about it and asked for a numbers so she could call me back. Considering how many opportunities they had in the previous two weeks to return my calls, I did not hold my breath and sure enough, they did not call back, they just credited my card the amount I was disputing. I suppose that is a «win» for me. At least I did not have to stop payment on it via the credit card company.
Bottom line, I should have listened to T.M. He said they over bill and they do not get back to you to remove charges. I had that info right in front of me and did not pay attention. Having one problem with a company is not unsual but every aspect of this business is a problem. The most irritating is them not calling back, about anything.