Macy’s

This place is hit or miss. The hit is that they carry premium brands and quality items. The miss is that may be because I’m not Caucasian I deserve less service. Or maybe because I usually like to dress in shorts and a plain tee and have half sleeves of tattoo. It takes me a while to just wander aimlessly before someone ask me if I needed help (may be they think I’m looting?). My brother in law that comes here, gets treated great (he dresses GQ though). Either way, I get what I like here when I want except for probably black Friday because my last experience here was a rip off. Macy intentionally marked up a Razor shaving system to Suggested retail price of the item when it first came out like 5 years ago. I did a quick online search to see if it was a good deal and there were other places with the same product for less and not even a black Friday special. From then on, I am weary to buy anything from Macy on black Friday.

Jeff P was outstanding answering questions and getting my wife out of there quickly and not spending too much.

We were being helped by Miguel in the Suits department. He was extremely helpful and attentive. He makes sure the suit fits you how it should– checks and sees if the shoulder fit is appropriate and will answer any question you have. He spent about 20 minutes with us explaining the different material and fit to help us find the correct suit. We are extremely satisfied with him and will be coming back again in the future.

Meadow Wood Mall Macys, men’s side. Store is organized and clean. The sales people are helpful, not pushy or ignoring you. I got what I came for and was in and out quickly. What I enjoy about Macys the most is they have a full line of Tommy Bahama clothing. Of course, it’s full priced… but they have sales on everything else :)

Macy’s is a great sstore. Thank you for being awesome! We appreciate your tasteful and artsy eye in the clothing choices you make for us. We Love the Magic of Macy’s. Best, THSTRUST

Love this store and Macys in general. However, the customer will pay the price. The casual men’s department inflates its prices above normal prices at other comparable stores.

Returned items at Lancôme counter and had to come back because the associate named Tabitha messed up the transaction and gave me less than what I paid for. Upon returning she called me «A pain in the ass.» Terrible experience and I’m sad to know this is still the only Macy’s in the area. People deserve to be treated better for their hard earned money. No one enjoys making a return and I especially hated doing it at this Macy’s.

The past two times I have purchased items at this Macy’s in Reno they have left the security sensors on and I’ve had to go back and have them taken off. Watch out for this!
The selection at this Macy’s is OK for our area. We don’t have tons of options in Reno for shopping. I wish the children’s department was a little more varied. I know it’s been the holidays recently but each time I go in there it’s a little bit messy. Most of the clerks are nice, but there’s a few, especially in the lingerie department that are just downright grumpy.
I will continue to go to the store, but I do wish they could make a few changes to make it a more pleasant experience.

Really love Macy’s and especially Denise — Eilene Fisher Dept. Always friendly and helpful. I wish they were closer to Gardnerville.

I shop at Macy’s fairly often, but I have to say I recently had a wonderful experience the week before this past Christmas. It was the Friday before Christmas and actually from the looks of the parking lot at Meadowood Mall, I was dreading this Macy’s afternoon jaunt. I was thinking to myself as I had to return an item, and pick up a few more gifts, that no way no how was I going to be able to get out of there in under an hour. Walked in the store and it was packed. I was checking out the lovely Estée Lauder gift set when I was approached by Marci (god I hope that was her name as its been a few weeks). She was more than delightful. She helped me with a fragrance and held the gift set for me while I quickly returned some earrings at the jewelry counter. I then returned to the Estée Lauder counter where Marci, true to her word, had my items waiting for me to purchase. I’ve purchased cosmetics quite a bit from Macy’s and I have to say at other counters I’ve waited around a while before anyone would help me, or just the opposite where it was way too pushy… The Philosophy product area. Marci was extremely pleasant, despite it being crazy busy in the store, and she gave me one of the best customer service experiences I have had in years! Thanks Marci. :)

For Christmas I got a gift card to Macy’s! I was really excited!
I decided I needed some bedding, so I went to the men’s Macy’s upstairs to home goods. It was really busy today, more so than usual.
I made my way through the crowd to the escalators. In this store there is one up on one side of the store, and the down is on the opposite side. When I got to the escalator, it was blocked off and said please use elevator. Ok. Where is that located??? Looking around I saw one employee walking around looking at her scanning clothes device. Not watching where she was walking, ran into me. I asked her where the elevator was, and age pointed me in the right direction.
Once I found the elevator there was one employee in it and they saw me coming to get in. I said «can you please hold that?» and instead of waiting for me closed the door! Really?!?
So I waited, it came back down with about 10 people in it and up I went. (It’s only up one floor and the whole time I did not see a sign for stairs!
Once I got to the second floor it was much less busy up here. No one asked me if I needed any help, which I guess I didn’t… But anyways.
I quickly found what I was looking for and spotted a young man at a register. His name tag said Anthony. I put my stuff on the counter. He explained he could not ring me up because he had just clocked out for lunch, and it he stays he gets in trouble. Ok… So I’m standing there staring at him, «is there someone that can ring me up if you have to leave?» I asked. He said «yah, let me find someone. Please come with me.» So I started to follow him. We found an older lady at another register, hooray I can pay for my stuff… Nope.
He asked her if she could ring me up. He response «nope, I’m going on break.» Then she starts yelling at him because he clocked out and there was not anyone at the register he left. Anthony apologized and we kept hunting for someone to check me out. Ridiculous right?
Finally, we came to a register with an older lady and young guy were just standing there talking. She too started yelling at him that he was clocked out and not manning his post. Then she starts to leave her register with me standing right in front of her!!! I’m starting to get mad! Is this some kind of joke? I just want to pay for my items?!? Anthony stopped her and told her that she needed to ring me up! Finally!!!
The whole time I was helped she sat and complained to the other employee all the problems there were with this store! Yikes!!! Hopefully I just caught them on a bad day, but the whole store was a disaster mess, and the employees were all pissed off. Hopefully the management gets there stuff together.

Macy’s cologne ladies are so sweet. My a friend and I went skiing last week and went Christmas shopping. Jeanie at the cologne counter was very helpful. She also helped us shop for my friends family at the women’s store.
She called the Macy’s personal shopper to help. I forget her name but she too was quite helpful. The ladies in the women’s perfume area did a wonderful job wrapping gifts.
This was probably my best shopping experience at Macy’s. Thanks to Jeanie.

It is a typical Macy’s. The selection is marginal. Seemed to have more outdated clothing than items that are more current and in style. I really only buy cologne there or a gift for other people if I shop at Macy’s.

Worst customer service ever!!! Will not be ever going bak rather go to Sephora, I went in ¹²⁄₁₇ around 830, I was not greeted as no other customers were in the makeup department, I had to ask to try on a Anastasia lipstick, she just handed it to me and walked away, chatting with her team member, I needed a makeup remover I asked and she didn’t say a word just handed it, I walked away and still she doesn’t say a word, maybe she needs more training, bcus as I Kno when u work in a makeup department and there is no other customers you are trying to upgrade sales, she should learn how to actually smile and greet customers, worst experience ever !!!

If I could get anyone to help me actually find something, I might rate the store higher. Instead they just want to point in the direction and not help you. Wasted one half hour looking for something and still couldn’t get help.

Whomever manages the Men’s Macy’s sucks! For upwards of five years I’ve held my tongue… I’m disappointed to leave this review.
For many years my husband has (30 years) shopped here for his business attire and some casual. (Used to be all casual) We have saved this shopping for San Francisco for the last three years because RENO MACY’S is ALWAYS a mess! It’s hard to find what we are in search for without having to make a bigger mess! Digging through the sloppy piles! RENO MACY’S HAS BECOME NO BETTER THAN A DISCOUNT STORE AS FAR AS APPEARANCE and upkeep! Whomever manages this half should be embarrassed! In my true opinion, FIRED! This store nation wide still holds somewhat of a good reputation. It has not fallen as of yet to the reputation levels of Sear’s or JC Penny. Although Reno Macy’s falls in the same category if you talk to many local people whom also shop there.
(I am not personally bad mouthing Sear’s or JC Penny. Nationally their reputation has fallen to old and outdated.)

If something cannot wait for a SF trip, we take a chance but end up leaving out of frustration.
Employee knowledge is null. There used to be a gentleman that worked in men’s suits, Lance. After 12 or 13 years, he left.
Lance was the only person who knew how to order from other stores nearby (Sacramento or SF) to find the size, color or style my husband needed if Reno Macy’s didn’t have it. NO ONE now has a clue. This is much more simple for someone with a busy schedule than to order online. Lance would do the footwork if something didn’t fit properly or what have you… We miss him dearly!
This however, would not excuse the consistent mess throughout the store.

Employees: more often than not, unknowledgeable, snotty, (to be fair, some much more than others) (we are nice people, not rude or demanding) fairly lazy, etc…
I don’t experience much of any of the above in women’s Macy’s.

Ok, I won’t go through the half hour of diatribe experienced at Macy’s today trying to buy a purse on their 25% off and pick it up later scam. Rest assured if their sales associate had a better working knowledge of the computer process and the system was up to date there would have been a purse sold. No sale and my Wells Fargo Visa was turned off. In speaking to Wells Fargo they say that the swiping system at the Reno store is older and not compatible with the Wells Fargo system. I wish I knew that prior to swiping this card. Out of town buyers with Wells Fargo Visas be aware!!! You may have to spend time on the phone restarting your Visa. After that we gave them $ 300 cash. The associate wouldn’t take that either if we wanted the 25% off. WHAT… WHO DOESNT TAKE CASH!!!

The MENS store gets 5 stars from me, I buy my cologne and a lot of my clothes there and the service is always great, if they don’t have my size they always order it for me.
Now the women’s store is another story I have to go In there to look at the watches unfortunately.
I went in and knew what I wanted to buy and was gonna drop serious money on this Armani watch I really wanted. So I walk in the stand by the Armani watches for 15 minutes, meanwhile the sales lady is counting the register and sees me standing there didn’t even aknowledge me and when she was done she straight up walked away and I never saw her again. I was so pissed I walked out and went to other stores.
After an hour of cooling down I went back, this time there was nobody there and another customer was waiting for someone to help so she asked for someone and a girl from make up came over. The make up girl was rude and trying to rush me and every question was met with an I don’t know I don’t work in mens watches and I don’t know their schedule.
Anyways she told me if I wanted my watch sized I would have to come back later and there might be somebody who could do it but I’d have to comeback because she didn’t know when the jewelry person worked.
Now comes the payment the girl tried to trick me Into buying the extended warranty, having worked retail and off of commission I know better and check things first. She told me swipe your card and just hit accept and sign for your payment, when in fact it was asking me if I wanted to accept the warranty.
usually I would buy the warranty but with all these incompetence I saw today I wouldn’t trust them. I went celebrity jewelers right outside paid extra got my watch sized the gentleman there was great and friendly and I was off on my way.
I am never buying a watch from macys again
by the way they didn’t even wind it for me.

I used to go to Macy’s ALL the time. It was a great place for great prices. It still may be, but currently I don’t really shop much anymore. That whole retail therapy went out with the 90’s. Having kids can do that to you. So there are times when we go back in… and just recently we had that kind of time. We needed some dishes to replace our original set we got as newly weds. My son got that incomplete set when he moved out.
So we went up and not much has changed over the years. Except for maybe the people they hire to take care of you. I remember service used to be soo good back in the day. But getting service like that today is such an anomaly everywhere, not just at Macy’s.
Either way, this is still a good place to get higher end items for your household. We almost bought outer dishes here… but it just didn’t work out that way his time.

First time here was 10÷31÷14.
I love Macy’s! I always find amazing deals! They always seem to have great selections and amazing prices especially during the weekends: $ 20 off $ 50 or $ 10 off any $ 25 purchase! :
Don’t worry about parking because there is TONS of it!
Came here to look for an outfit as I was in town for the weekend and needed a CUTE outfit!
Instantly walk in and the store is so nice and organized, Variety of options on their clearance racks.
I rarely see any staff when I come in but it really depends on the day, some staff will help and ask if you are finding everything OK and some just do their job and keep it pushing.
I love the jewelry selection especially the ones that are for sale! I was never a big fan of Macy’s in my past but I learned if you shop right and go on to their clearance racks you can find a lot of good stuff for amazing prices. Shoe selections are a hit and miss! You have to have patience and look very deep and carefully because you can find some really good deals!
Let me remind you that these are named brand clothing; man can you say GOOD deal!
Some Macy’s that I go to has their clothes all on the floor and clothes scattered everywhere but I just don’t see this when I come to this location.
Everything is usually nice and we’ll stocked, clothes, household goods, purses and jewelry
I would definitely recommend this Macy’s location!
Happy shopping!