Portratography

Kim & her husband are so sweet! We bought the year milestone package and are thrilled with our baby’s photos! Kim’s awesome with posing the little ones! I’ll recommend them to everyone I know who’s looking to have baby photos done!

they are not honest in the baby photo contests that they put on… why because I know a baby that had more votes then him .this was week seven .as a matter of fact their was two .so please becareful doing anything with this company, as they SAY BUYER BEWARE. And when my friend messaged them they where very rude .I can post it if you would like it. Another thing when you have a photo contest the kids should be the same age. well like I said please don’t go to them for anything … for NOTHING AS I SAY BUYER BEWARE !!! OH AND IF THEY DONT LIKE YOUR COMMENTS THEY DELETE THEM SO THEY LOOK BETTER.

Initially I really liked Kim and Kary at Portratography. If you want a fast, inexpensive session, then that’s where I was recommending where people go. However, the customer service is where the ball is dropped.
I purchased a year long session that I am not able to use because my husband’s company is moving us suddenly out of state. I immediately asked to be refunded since I would not be able to use any part of the package and I was told no, that there are no refunds on discounted packages. There is no refund policy stated any where on their website, receipt or verbally. I was never asked to sign a contract for this year long service (as many other photographers do) and just wanted to be refunded for something that I can’t use. Period. I would expect that they would refund my money and learn their lesson and create a contract for future use, update their website and call it a learning experience.
I hate leaving bad reviews, especially for local, non-​corporate businesses because I want to help promote small businesses (as a small business owner), but I would never argue with a customer the way that I have been argued with, especially with no leg to stand on. Bad reviews mean nothing to them because I filed with the BBB and Consumer Affairs and still nothing was done and when I finally decided to offer the package to a friend like they initially offered and suggested, I was asked to retract my BBB complaint and my answer was NO WAY because I SHOULD BE REFUNDED.
The time and energy I have had to spend on this is ridiculous, especially when I am in the middle in a big move to another state.
You get what you pay for here — you want inexpensive, fast pictures with zero customer service, then come here. If you want quality customer service and higher quality photographs then I recommend you go elsewhere and have fantastic recommendations for you.