Sears Optical

They have the best customer service. Everyone in there works hard to help you find frames that look good. They will also work out the best possible deal for each person. I was so glad to get 2 pairs for 99 bucks!!! What a deal! I definitely will be back for some ray bans when my new insurance kicks in!

Very friendly staff ! They were very helpful and friendly! Cheryl and Kris are always so welcoming when I come in. I felt like I took forever choosing my frames and they did not rush me one bit. They actually gave me some good feedback and were very very helpful! Ive been to other offices in town and none were as friendly/​helful as the staff here. I would highly recommend coming here.

I am giving this 5 starts ONLY because of Cheryl! She has the most amazing customer service skills! I walked in only meeting her once before and she immediately knew who I was and knew my name! She is very helpful, professional, courtesy, and funny! She should be running that office! I will always go back as long as she works there.

As a patient with a difficult prescription, I finally found an optometrist that was able to help me out. Dr. Robert K. Horner got me into a pair of glasses that finally worked. We had to tweak it once because of my heavy astigmatism (floor looked wavy), but he was willing to come in on his day off and help me out. And at NO CHARGE! I understand that after years of disappointing eye exams, some prescriptions require a little bit of work. Doctors are human. To assume, that doctors get everything right all the time, would make you a fool. Of course, most of the exam is you telling the Dr. what you think looks better (if you try too hard, it will be off.). I will not go to anyone else.
As far as other reviews are concerned– it doesn’t even sounds like you guys tried to make contact with the Dr. after you discovered there was a problem. And demanding a refund? Medical services were rendered, chair time was used. It’s like demanding a refund from a Dr that prescribed an antibiotic that didn’t work. You just go back in and try again. And who is to say that the prescription was WAY off– Doctors are constantly throwing each other under the bus so that they keep business with them. How classy is that? So unless you are an optician or an optometrist, there is no knowing how far the prescription was off.
Overall, I think Dr. Horner and his staff are great. I won’t go anywhere else.

My husband had an exam by Dr. Horner @ Sears under the name Vision Eye Care. He took that prescription to Costco and ordered 2 pair of glasses. When the glasses came in, he could not use either of them to see. As he needed them soon for a trip, he did not have time to make another appointment nor did he want to go back to a company that could not give a correct exam and prescription. Fortunately, the Costco optometrist could give him an immediate exam and informed him that Vision Eye Care/​Dr. Horner’s prescription was incorrect and way off. Costco, with the new prescription, rushed another 2 pairs of glasses with NO charge even though it was someone else’s mistake — now that’s GREAT customer service! I think at least one of the 5 star reviews here are bogus. When I contacted them and asked for a refund, they were not helpful and said no. Very POOR customer service. GO SOMEWHERE else unless you want headaches! Check out
for Sears Optical, there are over 100 1 – 2 star reviews — hmmmm wonder why?

Service is good

Always under staffed. Glasses made on the east coast somewhere and takes 2 – 4 weeks to receive. LONG waits once you get there. They close for 2.5 hours for lunch and do not open back up until 3:30. So 10 – 1 pm, then 3:30 till 7 pm. They do not seem to understand retail or staggered lunches. Shoot our Doctor is only closed for an hour.
Never enough help and they do not follow through with calls in the time frame stated. These other reviews must of been DARN lucky!!! Me and my husband waited weeks to get our glasses. Remakes took 3 weeks, not going back again!

Best customer service in town. They take their time to uncover your needs and offer products to meet your needs. I have shopped other optical business and I said I want your sale and they said yes. They did not let me know my glasses would be thick and that they would look ugly and my vision would not be what it could have and should have been if they would have recommended products like Sears Optical did I would have loved my glasses. Sears took the time to educate me and sell me product that would give me the best vision and look good.