Midas

We were traveling through Renton, moving our daughter from Seattle back to Colorado Springs (and eventually to London). We were pulling a U-​Haul trailer with our higher-​mileage 2003 Taurus, and I noticed some braking issues. My wife and my daughter would be driving a leg of the trip themselves without me, so I wanted to be double certain of the safety aspects of the car. I needed some work on the brakes, and my go-​to store for that is Midas here at home in Colorado Springs. Naturally, I wanted Midas to check and repair these issues too, but I needed the work done without much/​any notice. I called the Kent store, and he worked hard to squeeze me in, but they were booked solid that morning. They suggested I call Frank at the Renton store. Frank too was booked, but he made room for us knowing that safety was my concern, and that we were on a tight schedule. He was extremely accommodating, worked us into his busy schedule as soon as I got there, gave us a solid estimate, and completed the work on time, with professionalism and with a great attitude and smile. I’ve rarely run into the likes of Frank in the automotive repair business, and I want to call him out very specifically. Even the guy at Kent spoke extremely highly of Frank, having been himself taught/​mentored by Frank. Please keep up the great work. And please keep gentlemen like Frank aboard! Frank, my deepest thanks to you and your fine team. We made it back to Colorado Springs just perfectly, and I am indebted to you, sir! Thank you!

So we went into the shop and asked an employee how we would go about changing the light bulb on a 2013 Jetta. Luis the owner started yelling at his employee telling him that he can’t help us because we didn’t pay. We just wanted a simple explanation on how to go about it and he freaked out on us. Luis ended up telling us that we couldn’t come to his store ever again. All we did was ask how to change a simple light bulb and we got yelled at. If I could rate this location a zero I would.

I was on the 1^st leg of a 1,700-mile drive. When I showed up at Midas with my urgent (& odd) request, it was near the end of their business day, yet they put my vehicle on the hoist immediately & took care of it, allowing me to get on my way… no charge. If I lived in the area, these guys would definitely be my go-​to shop… they clearly value their customers & operate with a great deal of integrity.

It was time to change the spark plugs on a ’91 Buick. Went to Midas for a quote on the job. I was quoted $ 387. I asked if I supplied parts how much would labor cost me. Jesse said the job as quoted the labor was $ 110 per hour, 2 hours. However, they charged more per hour if I supplied the parts, $ 150 per hour. $ 300. The customer service was nice, you want to do business with them. But using your head and doing the figures, you’re going to go elsewhere. I thanked him for his time and quote then went to Unilocal for help. Kurt’s auto repair down the road.

I’ve been to this Midas multiple times now and I continue to be impresed by their customer service, good work, and fair pricing. Highly recommend!

This place is the best. It’s always nice to find a good car place with people you can trust! Frank the store manager is great, always polite and helpful. I came here after buying a groupon and have been back ever since :) they do a thorough job and always have specials.

Really honest mechanics and great problem solving. My van is 30 years old. The part is no longer available on this side of Mississippi River. So, they re welded the heater riser. Good price too! Plus the work was done earlier than they quoted!

I called several times to try to get an estimate to get my brakes fixed. I always reached an answering machine. I tried over the course of a week and at various times. Finally, I gave up called Les Schwab and I got an estimate right away and took it in. Four hours later I was on my way with four new brakes! Thanks Les Schwab!

I backed over a curb/​bush with my rental car during a recent business trip to Tukwila/​Renton and I damaged my muffler and tail pipe. I called Frank at MIDAS, and even though he was not taking appointments, he told me to drive over so he could look at it. I stopped by a couple hours later and Frank and his team jumped on my rental car as if they were a NASCAR TEAM. They fixed my muffler and tail pipe within 10 minutes! Frank is a relationship expert, honest businessman and team leader — he leads by example with positivity — he and his team are best-​in-​class. Frank and MIDAS offers best price and best customer service. I will never forget how I was treated — and dealing with MIDAS RENTON was a memorable, awesome experience!

I’ve been going to the Grady Way Midas for a couple years now. Frank is always there with a smile and is so great with customer service. He and the other workers are fast and efficient! The last couple times I’ve been in Frank and I discussed that I was getting married this year. Today when I was in he kindly said he wanted to take care of the cost of my oil change service as a wedding gift. If that’s not great service I don’t know what is. Highly recommend this place, I definitely trust them with their maintenance suggestions and work.

Simply put, Frank and his team are the best. I went in for a leaking freon tank right at the end of last summer that they patched. I didn’t really notice anything wrong for the autumn or winter and then summer rolls around again and I’ve got no cooling. I took the car back in and told frank the problem. Turns out it had another hole in it in addition to the one they patched before and they were able to find it because they put in some dye the last time. Long story short, they fixed or again for free with the promise that if I have any further problems they would take care of it. Good people.

My experience was good. Frank the manager is very nice and cool guy. I did my oil change. The only thing they put a little more oil. But They fixed the problem.
My recommendation if you came to this place check your oil level before you leave the store. :)

Very nice and clean store with a friendly staff you can check stock online and going to pick up the parts in store

Howdy folks!
Let me tell ya… I know that going to a car repair shop can be a daunting, even terrifying experience. Such is NOT the case with Midas of Renton.
Man, does Frank take care of his customers! That guy is awesome!
I rolled in there with some very iffy brakes (not «breaks» as many people type it). Frank coolly surveyed the situation and informed me that it would be easy to do the job, and to just leave my car there and he’d take care of it.
Here’s the kicker… Frank and the mechanics stayed 90min past closing making sure that the car was working perfectly. Talk about service! Great, great stuff. Right on budget, too.
Highly recommended!!!

Made an appointment online, and was told to expect a call in 24 hours to confirm. No call. So I decided to call them to make sure my appointment was confirmed. The boss answered, said he was busy and he’d call back. He didn’t. The next day I tried calling again and one of the employees answered. He said he’d take my information and have the boss call me. No call.
Obviously getting new business is not a top priority for them.
NEVER using this place EVER!

I brought my car into this place with a knocking noise. Now, before you roll your eyes and go «Ugh, womens!» hear me out.
First of all, we figured out where the noise was coming from. I don’t think a fan is supposed to wobble like that. Ruh roh. We discovered it seemed to stop when the air conditioner was off. Phew! No air conditioning for you!
So, I dropped by here to get a quote.
The older gentleman guy behind the counter (believe his name was John) looked at the car. I turned on the car and air conditioner, and within a minute it started acting up. He said it was my radiator fan assembly that needed to be replaced. Apparently it was the secondary («overdrive» fan if you will) fan that was the culprit, and he explained that if it were to completely fall off, then it would ruin my radiator. Lovely. He also explained that it wasn’t happening all the time since it was only designed to come on when the car reached a certain temperature and the having the air conditioner or idling in traffic would turn on that secondary fan. I mentioned how it didn’t typically do it on the highway, and he said that was because air would move through the car and cool it down. At least what he said made sense. So he went inside to do a quote for me.
He quoted me $ 549.95 for the part plus $ 138.54 (down to the penny? really? how random!) to replace it — PLUS $ 29.95 shop supply. Yes, I still have the quote right here in front of me. Since I’m currently unemployed, I quietly gasped for air and tried to put my eyes back in their socket. I explained my financial situation and asked if there was any way he could work with me on the price. He said he couldn’t really budge too much much since the part was so expensive. He showed me a picture of the part on his screen and I asked if there was any way he could order just a replacement of only that one fan since it was really the secondary fan that was acting up. He said he doubted it, but he’d look into it and call me. He also suggested trying to call around to some local junkyards to see if I could get a used part. It all sounded fair enough.
The next morning I got a call from him. He said there wasn’t a way to order just that «one fan» (I figured) and I would have to order the whole thing. He said he was still looking for a cheaper part and would call me back. I asked him for the part number so I could search for it. I Googled the part number, and whadiya know, I found it on that magical, fandangled internets! *insert dramatic pause here* For less than $ 100 — including shipping. It wasn’t just one individual location that I found it… oh no. TONS of places had it for roughly that price! He called back that afternoon and told me he found a cheaper part for $ 475. I mentioned my findings to him and he just said «Oooh. Well, if you buy it you can bring it in and we can install it for you.» Fat chance dude.
I noticed there were several variations of the same part, so I called the dealership and gave them my VIN number so I could get the exact part number to order. They quoted me $ 432.18 for the whole assembly, and they mentioned I could just replace the fanblade itself for $ 62.26 (though my best guesses said I probably needed to replace more than the fan) and for the motor only for that one fan for $ 219.81. Granted, that is the price for genuine name-​brand factory parts. But even the parts guys at the dealership mentioned «If this is for a used car, I got a place 5 minutes from here I could get some secondary parts from, and I could sell it to you for $ 150. It won’t be genuine factory parts, and that doesn’t necessarily mean it’s not a quality part, but as you can see there is a big price difference.» I also asked them if Midas orders parts from them, and he said «No, but they could be ordering genuine parts from other resources.» Fair enough.
I ended up ordering the *whole* part online for just under $ 100 including shipping. It arrived a week later (not a fun wait, but worth it), and I took it somewhere else to get it replaced.
In summary, I wouldn’t go here for anything beyond an oil change because they will probably gouge you — badly. Plus, really a $ 29.95 «shop supply» fee? Once I saw the part, I could easily see that all that was required was unscrewing some screws, taking a few parts out and putting this thing back into place. What «supplies» were you going to charge me for? Screw drivers?
Look at the math:
Midas:
Parts: $ 475 – 549.95
Labor: $ 138.54
«Shop supply»: $ 29.95
Total: $ 643.49−786.69 (including $ 68.25 taxes on the highest price)
Dealership:
Entire assembly fan: $ 432.18
Individual fan + motor (even though the Midas guy said this couldn’t be done: $ 62.26 + $ 219.81 = $ 282.07 + ~$ 130 for another place to install
Total: $ 412.07−562.18
(Obviously) Non-​manufacturer parts ordered over the internet:
$ 98.87 + 1 week ship time + ~$ 130 for another place to install
Total: $ 228.87 = Win!
Do your homework first!

a little while ago my car started overheating and I didn’t know what it was. aw geeze, what a stereotypical female. I called midas because I was too scared to drive. they were very helpful over the phone with as much info as they could give. when I finally started making my way over after work, I freaked out and had to stop in a parking lot. the gentleman on the phone was so patient and helped me with what to do until I made it over. all through my 4 or 5 phone calls. yup. 4 or 5. in a 45-​minute window.
this place is great. I’ve always hated going to any place that deals with cars because I am never sure if I’m being duped for parts I don’t need or not. they’re very friendly here, willing to listen, and will even help you try and save a little money for an expensive job.
this place has got enough of a golden touch to keep me coming back.

Customer service was good from the manager. I was in a pinch so I stopped by hoping they could fix a brake chirping. They didnt fix my issue. It turned out to be pretty simple, I figured it out myself a couple weekends later when I disassembled the parking brake.

Good honest mechanic.
Went in with squeaky brakes, totally expecting to be told I need a whole new brake system or something expensive. They took a look and said it was just some rust from the main part of the brake. Showed me my still mostly intact bake pads and sent me on my way. My brakes were fine and they told me so. I really appreciate that. Definitely will go back for oil changes etc since they don’t seem to be looking for work under my hood if it isn’t there.