T-Mobile

For the sales and talking you into upgrading or signing up for a promo, these guys get a 4. Heck, these guys are sales people. But when it comes to following through with the said promo and receiving the equipment, these guys got a ZERO.
Income there to buy a sim card to replace a second line but got talked into getting a third line with a fourth line for free! Since I have a business account, why not?! For only an extra $ 20 per month I go from 2 lines to 4! And since I went for this promo, they talked me into getting a free Samsung tablet for only an additional $ 10/​month for just the data. Sign up that night and come back two days later to pick up the tablet. I did tell them that I may not be able to pick it up since O work that day.
I come to pock the tablet up the following day, just the next day from when they told me to return to pick up the tablet. Lo and behold, they run out and reminded that it was a promo that was until supplies last. But wait… I signed up for the promo a few days prior to the actual date of the promo. You would think one Samsung tablet would be reserved… Right!!! No. But they will call me when another shipment comes in. That was yesterday… Still no phone call.

I went into the store on November 11^th around 10:00 am and paid $ 300 cash for a bill that was due and next months bill. I wasn’t greeted by anyone then employee Ricky «helped me» by taking my payment. Literally… He took my payment and was hesitant in giving me a receipt but I demanded one. I didn’t receive a receipt of payment text until 5:00 that evening which was strange. Long story short, I recently received a message from T-​Mobile that I have a past due payment and a payment due. I called T-​Mobile and they said that I made a payment of $ 300 on ¹¹⁄₂ but the payment was reversed on ¹¹⁄₃ as a refund. I went into the store today (11÷12÷15) and spoke with managers Drake and Jane and they couldn’t figure why employee Ricky would do a refund the next day and why their till was balanced with a $ 0.20 overage instead of a $ 300.20 overage. I’m convinced that employee Ricky pocketed my money. Managers Drake and Jane gave no explanations as to what happened and immediately credited my account with $ 300.00. It was very upsetting that my payment was paid on time but still shows as late.

Great service! I was helped today by Oshea and he was very kind and helpful. Everything went so smoothly! He explained and answered all my questions. I highly suggest this T-​Mobile store over Southcenter. They get to their customers as soon as possible and they made sure they’re satisfied. Oshea had some suggestions and tried to sell me some stuff like every other salesperson would do but didn’t push me to do it! Most definitely coming back to this location for now on.

Let me start by saying I am not a T-​Mobile customer.
A friend of mine had questions about his bill, after going to other local T-​M stores and getting conflicting information by phone customer service, he was about to switch providers.
Needless to say, Cheyenne O, was kind, knowledgeable, and extremely professional. She not only answered all his questions, but got him a brand new phone, case, and screen protector, and managed to save him $ 40 per month,
Transferred all his files & apps to the new phone, and after a short 30 minutes, we were out the door, phone in hand, and a big smile on his face.
I was so pleased with the experience, that I might change providers, if you are wondering, yes, I have AT&T :(