Kings Van Lines

Today was move day and Kings no showed no called. We called several times and not a single call was returned. WORST MOVING COMPANY EVER! What company completely bails on move day? THIS ONE!!! NEVER EVER USE THIS COMPANY!!! I’m a patient person and understand mistakes happen but for an 8am scheduled pickup time and no returned call ALL DAY LONG is completely unacceptable. I wish I could give zero stars.

DO NOT USE THIS COMPANY!!! THEY WILL LOSE YOUR ITEMS!!!
I used this moving company for an out of state move. Here are the reasons I would not recommend this company.
1) I was clear to the Alicia, who took my reservation, that I had a FULL 10×10 storage space to be moved. The truck arrived already ¾ full. Needless to say, there was not enough room for all my belongings. They claimed that I misquoted, yet THEY are moving company. They should know how much space a 10×10 storage unit takes.
2) I was quoted one price, the actual price came to DOUBLE. DOUBLE!!!
3) During the pick up of my items, the foreman, Sean, was on his cell phone a good majority of the time taking personal calls. His conversations were very loud to be heard by all. This added to the time it took to load all items, which took four hours.
4) The final delivery truck arrived at the destination about 5pm. Unloading could not begin until 7:30pm as we waited for more crew to arrive. Unloading took 2 hours, in which I was then rushed to sign paperwork so the crew could leave as it was almost 10pm at night. I was not able to take inventory until the next morning because of being «rushed» to sign. (I realize now I should not have let them leave until inventory was taken).
5) Despite all this, I was still okay with this company, until inventory was taken. TWO boxes were missing. One box, a very large TV-​sized box, was very important to me. This boxed was purchased at Home Depot and meant to hold a flat panel TV, or picture frames or mirrors. I think most people use that box for TV’s, and movers know this, because that is the box that «mysteriously» disappeared.
A VERY LARGE BOX THAT SAYS «TV» ON THE OUTSIDE IS ONE OF THE BOXES MISSING!
Very suspicious in my mind.
6) I called first thing the next morning and reported the boxes missing. I asked to speak to a manger. No manager was available at the time.
7) A manager returned my call FOUR days later. I spoke to Amanda, who was extremely defensive and rude the entire time. I told her that only two things could have happened to that large TV box:
a) It was accidentally placed in another delivery, and if that is the case, I asked that the clients who had items near mine on the pick up truck, the transition zone, and the delivery truck be contacted and asked if they had an extra box that says «TV» on it. Amanda refused to contact those clients, claiming my box never existed and that her company never misplaces or mixes items up.
b) The box was stolen by a member of the company, possibly thinking they were getting a flat panel TV. If that is the case, I asked that each employee that handled by items on the pick up truck, the transition zone and the delivery truck be investigated. She refused to attempt that saying her company is honest and no one would do that.
Obviously, those are the only two things that could have happened to my missing box.
8) Even though the box was a TV box, there was no TV in there. (so the joke is on them, whoever stole it). However, what was in that box was more precious to me than anything. The box was filled with picture frames and pictures. Many of them were original art done by my mother who no longer is living. I would have moved this box myself, however it was too large to put in my car. I trusted this company to do its job with integrity. (I will never do that again!)
9) I told Amanda that I could have lied about the contents of the box, claiming it was a 60″ plasma flat panel TV. (The inventory sheet filled out by the foreman even says «TV»). I didn’t, though. I told her exactly what was in the box and that I just want my items back. She was very defensive of her company, showing no sympathy to my lost items. She could not even see the possibility.
10) I reported to their claim company immediately. Months later, I heard back. They are giving my $ 42 for my loss. Like FOURTY-​TWO DOLLARS can replace the irreplaceable!
11) I was very unimpressed with the lack of professionalism from this company.
If you used this company and received a TV box full of picture frames, please return them to me. They will do you no good.
If you stole this box thinking it was a TV, return my items PLEASE! I will not press charges. I just want my memories back.

Sean and richard where great to work with. He was very up beat and help keep the stress level of moving down. They took great care of our stuff and and was very concerned about it getting to its destination in one piece.
I can say if you are moving give them a call they work hard and make the customer there first priority.
Also a few laughs to keep everyone in a good mood.

Wow I had an amazing and pleasant experience with Sean, Sean and Jeremiah! They were totally professional, easy to work with and also very courteous along the way. If you have kids they even make it fun for them! Sean is a true pro mover and he will do everything possible to make it work. Don’t miss out!

I can’t even express how awesome Sean and D are! They were absolutely amazing and professional at handling about a million last minute changes. They were the nicest and most polite even after a horrendous move who’s fault solely lays on me. They powered through and got the complete move done with no complaints or breaks! Will definitely use them in the future!!!

Sean and David were fantastic movers. They took great care in wrapping all the furniture in blankets and ensuring all boxes were in good condition to move, all while being in good spirits for a longer than expected afternoon. They went above and beyond in helping my particular situation out and I am eternally grateful for their good spirits. I would definitely use them again and am looking forward to recommending them to my friends in the future.

Sean and his team did an excellent job packing and loading our mom’s apartment. The took great care to cover all the furniture with blankets, taped the blankets up so they would not shift, loaded the truck to minimize the volume consumed by the goods, were careful with all the furniture and boxes, and were friendly and cheerful the whole time.

Disaster on so many levels! Long distance move.
1. Quoted 6000 $, paid close to 13 000 $
2. Their payment system is the worst and most ridiculious system. Paid the deposit with a credit card no problem, but then a month later i was required to print out this paperwork and fill it out, then fax or email it to them, along with a picture of my credit card (front and back) for a one time payment. It also had to be on a certain day when they required it! Not just anytime.
Then come delivery we had to pay the remaining 6000 $ plus in CASH! Like we had that much cash available, but if we didnt we would have had to pay an additional 900 $ for storage fees.
3. When they were packing up our furniture they damaged a lot of it. You name it, Scratches, dents, chipped wood off furniture, couches and feet off furniture all damaged, even brand new items damaged. Some of my daughters toys were even melted due to bad storage practices out in the heat! And YES they denied every thing so now we have to file with our homeowners insurance.
4. I had stuff stolen by the packers and the unloaders. I had jewlery stolen and jewlery tins stolen. The driver also hired some idiots to unload us who had no idea what they were doing. They also kept disapearing randomly, so im sure i have other boxes missing im not even aware of yet. Also one of the helpers decided to go smoke some pot right in front of me after getting into an argument with the driver and leaving early.
5. Upon delivery, The driver refused to let us count and mark our numbers for our boxes and furniture they insisted on putting on every item when they packed us up.
6. They refused to deliver to our house because of some low trees the driver didnt want to touch his already damaged truck.
7. we spent half the day trying to scramble and find a storage unit that would accomodate all our stuff and his big rig. Drove to 3 different storage units all across town and now we have to hire more movers to move our items from our storage unit to our house.
8. Paid our driver in cash an additional 1100 $ for their torn, dirty, blankets we had to leave on our furniture since the driver would not deliver to our house. I got back 600 $ bye taking off some of the blankets on our furniture, but was charged unfairly by the driver for the amount of blankets we actually used. His count on blankets was more than my count on the blankets.
9. Our matresses were covered in plastic wrap which ripped when moving so our matresses got dirty.
10. The driver argued with both my husband and i about many things that didnt go right. Where is the customer service people?
11. Lesson learned, never use this company for moving!!!

I have not had an overall excellent experience with Kings Van Lines! While the guys Sean, Gio and Juan were all perfect gentlemen and awesome to work with in the beginning, the process of working with King Van Lines after they pick up your items has been very difficult. I moved from California to Kentucky and my items have yet to arrive in Kentucky. It is over their «up to 21 business days» of promised delivery and the customer service of trying to find out information about my belongings has been horrible compared to the service I received when my items were picked up and packed.
Unfortunately, I cannot give this company great ratings on just the friendliness and effectiveness of the guys who picked up my items since the experience after hasn’t been. I would definitely recommend spending the extra money to go with a more helpful/​reputable company that will ensure you have a great experience from beginning to end.

Sean and Giovanni were awesome movers! They made sure they had every item in the truck and inventoried in a short amount of time. Hoping to see everything in awesome conditions when it gets to location. The price was unbeatable and customer service has been perfect thus far!

Sean and Giovanni are the bomb! They were professional and efficient. They Handled everything with care and were very enjoyable every step of the way. We would recommend these guys for any size move. Also shopped around for competitive pricing and you can’t beat these guys.
Alicia was also great to work with before the move!

Had a great experience with Alicia on setting up the time line & estimate for moving furniture from our storage unit here in San Diego, with a delivery to my brother’s house in Cincinnati. Very nice, professional & straightforward. She called my brother so he knew what was going on. Communications opened and accessible at all times.
Sean called to let me know when they were on their way to San Diego and approximately how long it would take them to meet me at the storage unit. He called again about 45 minutes before they arrived & I was able to meet them at the storage site.
I didn’t have to wait long (about 5 minutes) when they showed up. They introduced themselves and proceeded to get to work.
Sean and Giovanni were/​are a great working team! They took extra care of my furniture taking the pieces from the storage unit to the truck and loading all items safely, and methodically.
Safety a priority, asked me questions and listened. Fun to work with but very professional at all times.
Would DEFINITELY recommend Kings Van Lines along with Sean AND Giovanni to anyone who is moving.
I am very confident that my brother will have just as good an experience when he receives his furniture as I did working with Sean and Giovanni packing everything on this end!
Thanks again Sean and Giovanni!

The Kings Van Line crew walked into a firestorm on our move. All kinds of trouble from our end. There was a lot of miss communication on our end because my son set up the move but somehow failed to list all of the items to be shipped. He was supposed to have everything packed and ready to go before he had to leave town and we would fly in from out of state to oversee the move. As it turned out he didn’t pack everything. We arrived late. We didn’t have everything packed and there was twice as much as our son had described to Alicia. Sean and his crew realized that our backs were against the wall and they moved right in packing and loading. There was only so much space on the truck. He promised he would make it all fit and he did. They worked hard and got the job done. It cost more but that was because there was more to move. The only thing negative that I would say is there was a $ 300.00 handling fee for moving a piano and a $ 150.00 handling fee for a motorcycle that we were not told about by the office staff when we got the original quote because those items were listed on the initial order. Other than that Sean and his crew did a great job! We were very happy!

Awesome movers! Very professional, Sean explained everything/​additional cost as I had a bunch of extra items. Juan was the Ultimate packer! Would definitely recommend them in the future… Now just awaiting my items in the Big Easy!

Sean and Juan were fabulous. We were very pleased with all of their hard work to help us move across the country! Defiantly consider them for your move!

These movers came in with happy spirits
Made me feel less stressed during a move .
They was ready fast and very patient. They handled all the items with care. I most def will use them again and def recommend them awesome job guys and thanks again !!

I just would like to start by saying I’m 52 years old and this is not my first cross-​country move I’m moving now from San Diego California to West Palm Beach Florida I was very skeptical and scared of it but thanks to Alicia Richard Travis and Sean walking me through every step making me comfortable and feeling like they’re very professional and care about what they do I have to say it’s five-​star all the way!

Extremely frustrated with this company — it was not a pleasant move. This company has a lot of potential but falls short with some shady practices.
— Obtained the quote through a website which offers access to five different moving companies. The size of the move is based on bedroom size, according to the site. I selected «1 Bedroom» and received my quote. When I called to sign up, I gave them my inventory and was told because I had dining furniture, I fell into the «2 room» category and that sometimes it can be «confusing». So my quote was upped another $ 100. Obviously one bedroom has a dining room. Cmon now. But fine, I still went with them.
— Was told by Alicia since I lived on the third floor, I would be charged not more than $ 75 for the extra flight of stairs (first flight is free). I was fine with that charge. Movers show up and say that one flight = 7 stairs, and that I should technically be charged for 3 flights (at $ 225), but that they’ll do me a favor and only charge $ 150. Since they were already there, what was I going to do, say no?
— No one told me that my delivery would be held in storage until I gave them an address. I was told to put the delivery city and state on everything, and I thought that meant it would be held in storage in that state. No, it wouldn’t even be processed until I gave them an address. It took 10 days from the day I gave them my address for them to even process the delivery. This meant that I didn’t receive my stuff until 3.5 weeks after initial pick up.
— The guys who delivered my stuff were great. Didn’t attempt to overcharge, maneuvered their vehicle so I didn’t have to incur the shuttle or long carry fee, were quick, friendly, and efficient. The one downside is that my headboard broke — the leg completely snapped off so there is no way to fix it. It must be replaced.
— I emailed Alicia, told her my displeasure with the extra $ 75 charge, she said she would open a ticket for a manager to review my concern. Never heard back. Had to email her again, and she gave me the number of the mover on the pick-​up. Not very good customer service. I know he won’t refund what HE charged me (he’s also the owner, apparently, which Alicia did not disclose, nor did he during the move). I also told her about the headboard — she said she would send an email to submit the claim information — she never did. I told her I never received, and she still hasn’t sent me an email.
I do think the company has potential IF they quit the overcharging. The price was reasonable, but not if it means dealing with the headache of the above. If they finally refund the $ 75 and assist with replacing the damaged headboard, I will reconsider my position, but at this time, I’m not pleased. (I also know $ 75 isn’t much money — it’s the principal that I was lied to).

After a few months of no contact I was called by Alicia, the original sales representative who gave me the quote and signed me up for their services. She apologized profusely and assured me that the company has been making a lot of changes to ensure that my experience will not happen again. She also rectified the situation by offering me a compensation for my troubles and I believe that this is a sign of a company that truly cares about its customers. I do still think that their drivers need to be better trained, but as for the customer service and follow up provided by Alicia, I would recommend this company.

Best moving company ever!
I have been moving a lot across the country,
I used many moving companies,
Kings Van Lines by far are the best of all.
The service was excellent and they made sure everything goes smooth.
I will definitely will use them again in the future and recommend them to any of my friends.

Best moving company ever!
As a veteran serving in the Air Force I have been moving a lot across the country,
I used many moving companies,
Kings Van Lines by far are the best of all.
The service was excellent and they made sure everything goes smooth.
I will definitely will use them again in the future and recommend them to any of my friends.

WORSE EXPIRENCE EVER, I will NEVER use King Van Lines AGAIN. First when they arrived the drivers demanded a tip before they even started working. They charged me 3x the amount quoted (I accept responsibility for that, but they were VERY vague in letting me knwo how much 200 CuFt was — which caused me to underestimate) and, as I was moving halfway across the U. S I didnt have a house lined up yet, when I got to my location I notified the company of my address, they did not respond UNTIL I got an email saying I owed them for storage. I did call and yell, and they did apologize and reverse the storage charge and then get my household goods on the road. When the drivers arrived, they could NOT be understood and their grasp of english was limited. I asked that they meet me in the town so they could follow me to my home as it is in the country and not easy to find, he did not, he got lost. I will NEVER use this company, I would rather burn everything where it sets and start over in the next state I move to… and I move A LOT.

Hi
Amazing service! A friend of mind told me about things in that business that I should be aware of like moving company’s tell you one price on than phone and than at the move the price go up and up as you go. We’ll, I called kings van lines and I got a quote with a good price, happily I paid the same as They told me, and the move was very professional.
Thanks guys you did my move very easy!