Ann Taylor

I went in today on my lunch break to do some casual shopping. The ladies that were working today were very helpful. They took my clothes into the fitting room, helped me pick out outfits and brought me other sizes when I needed them.
I ended up leaving after 30 minutes with 3 outfits thanks to their great customer service and sense of style.

Idk what people here are saying. I have only had great service at this Ann Taylor. They may have low number of staff which can leadt to a lack of ability to help everyone.
The store is clean, well put together and I love going here over Tyson’s any day.

«Wow, only two stars for a place with tall sizes?» you may ask. «How can this be?»
It’s not the quality to expenditure ratio, it’s not the selection nor the sillouette, it’s not availability of sizes, and it isn’t the location that makes me want to wear a flak jacket and Kevlar into this establishment. IT’S THE SERVICE. Poor management and utterly miserable customer service make this über convenient location seem as taxing as a trek up Mount Everest loaded down like a Sherpa.
With limited tall sizes out there, I have remained an Ann Taylor customer but now prefer to order online. However I still go here to try on shoes, check the fit of a jacket, return or exchange things I’ve ordered, and confirm the length of a dress or two. Each time, there are customers lined up to purchase at the one register while associates stand there sighing over having to fold or hang something left in the dressing room or talk on the phone in a way that reflects that this is obviously not a business call. The last time i was there, I tried moving folded items to locate my size or length and the associate opened fire with the full-​on stink eye, an audible exhalation, and an exasperated «what size are you looking for?» Im so sorry, i was trying to buy something. Forgive me for trying to give money to the company that pays your salary. Gosh, what was I thinking?!
Seriously, everyone has an off day now and again, but only a sense of masochistic penitence would make me want to shop here regularly. Drive to Tyson’s Corner for same selection and better service.

I usually like Ann Taylor, and I came out with a couple of things from this store as well. But, I wasn’t really impressed with the service. Oh well, sometimes you’re not bound to get it all.

Boooooooooooring! :yawn:
That is the only way I can describe the petites department at this Ann Taylor store. First of all, it is microscopically small. So, please forgive me impatient and cold blonde saleswoman when I walk across the store to ask you where the petites department is and you, with an air of irritation, point back to the two racks I walked past to get to you. And no, I did not see that small black carved block of wood saying «petites» sitting on that shelf waaaaaaaaaay up high out of a short person’s line of sight or else I wouldn’t have asked you in the first place, thankyouverymuch!
In any event, your petites selection is abysmal. I mean absolutely, positively, unjustifiably bad! There are (literally!!!) like four short racks filled with overpriced duds. Even if you find an item you like, there are so few of them to go around and the sizing tended to be at the extremes (i.e. the item only comes in XSP and XXSP or, alternatively, it only is there in 8P and 12P.)
Then there’s this somewhat more sizable sale section over in the corner that just teases the short girl. So when I walk over there, hoping to salvage what’s left of this shopping nightmare and scoop up SOMETHING – no, ANYTHING – that offers me some much needed retail therapy, I am disappointed to find that the petites sale rack has been separated from the rest. I turn to look behind me to see one short wheeling rack — ONE measley little rack — with about 15 items hanging on it. And I do mean — 15 total items spanning all the range of sizes! Epic fail!
So, ummm, pardon me as I make a beeline to the door, never to return again. I can tell where I’m not wanted. And it’s clear that I’m not wanted here.