Best Buy

I am always shocked on who I will found in Best Buy to include myself. My husband and I were killing time and decided to check out the washer/​dryers and refrigerators since we are need of a new one once we move. There was a nice selection of all of this to include models and pricing. All the workers seem friendly and willing to help.

Only idiots work at this best buy especially at the customer service. They don’t know what there doing and there rude even though they know they are wrong.

I recently purchased a TV. The sales rep patiently walked me through the pros and cons of all the latest technology and helped me to find one that was a right choice for me. After a few weeks with it, and am completely satisfied with my choice.
I loved the sales approach — no pressure, all my questions answered, and a recommendation only when I asked for it.

dont buy «open box» products from them, they dont stand behind their warranty promise

As a Reston resident spanning two decades, I have to say that Best Buy has been my go-​to place. Most of the time, my experience has been mediocre at best. Since Joly took over Best Buy several years ago, the trend has been more competitive pricing and improved customer service, which brought me back.
I bought a phone for my mother during the holidays on a two year price plan. A week later, that phone for a two year plan dropped $ 150.00. There is a price match guarantee on that phone. I walk up to customer service with receipt in hand, and they immediately tell me they DONT normally price match phones, stating that, even if it says so online right next to the item.
They direct me to the mobile department.
At the mobile department, they direct me to customer service. ENOUGH! I see the General Manager, Jeff; I explain what’s happening. He says the price match GURANTEE will apply, its just a matter of whether they have to undo and redo the contract, but that he will get it done for me as simple as possible.
Jeff walks me to customer service. The same girl tells him the price match wont apply for mobile phones. He suggests that she TRY, and what do you know, the transaction takes mere seconds to complete. A customer shouldn’t have to jump through hoops.
Kudo’s to Jeff for not defaulting to his employees and for not taking sides and just doing what is right and what is guaranteed. If Jeff wasn’t there, Best Buy employees would not have stood by their corporate guarantee, and best Buy would have lost another long time customer to AMAZON.
Today, I will get another phone through Best Buy Reston, not because of those employees, but only because Jeff, their Manager, who does things right for the company and the customer, knows what consumer centric business and relationships are all about.
After I purchase a phone for my Dad later this afternoon, that would make 4 phones, contracts, a television and a top of the line tablet and keyboard that I have purchased in the past 6 months from Best Buy. I will continue getting my electronics from them and will update this review pending my experiences…
Thanks Jeff for doing good to your customers. It means alot, but imagine what other customers are going through when interfacing with your front line team members.

Good luck talking to someone on the phone; they never pick up.

Stopped by after Thanksgiving dinner. Was busy, but it looked organized and the staff seemed to have things under control.

I used to work here, and I’ll be honest — the employees are great, and the managers are terrible. After seeing how things work, I can’t say as I’d ever purchase a computer from Best Buy, or anything from Geek Squad. They train you to use tactics for selling protection plans like discrediting relationships («Your soandsorelative won’t want to keep fixing your computer, will they? Bring it to us!») and borderline harassing customers («Don’t allow a customer to leave without finding out explicitly what they came in for»). Best Buy Mobile is an absolute joke. If you aren’t first in line, it can literally take 2 – 4 hours (I know, I’ve waited… literally two to four hours) to get service.
This store will be closing soon, they didn’t renew the lease (As far as I’ve heard) and it’s up either 2016 or 2017. But for now, I’d highly recommend going elsewhere for at least your mobile needs. I have AT&T, and despite hating the carrier, the AT&T store in the town center is freaking awesome.

I shop at BB A LOT as proven by being an Elite member and now Elite plus the last 4 yrs. Unfortunately, I live in Woodbridgr and the Best Buy there is aweful. Literally the worst shopping experiences in my life at that location. Luckily I work within 10 mins of the Reston store and I try to do all my shopping there.
The level of service is NIGHT and DAY. People here are extremely helpfull and always nice. I had to write a review based of todays experience. I called in and had an issue with being told a certain item was in stock which actually wasnt. I was upset but the front end mgr, Tiffany did a fantastic job fixing the issue.
Again, highly reccomend going to this store.

I came in on Saturday looking to buy a TV — I had a specific price range as well as a size limitation that I was working with so I needed some help. I started working with someone (I realize the spelling might be wrong but if I am remembering correctly his name is Mustafa) and he couldn’t have been more helpful. He was honest and I could tell he was really trying to help me and find an option that fit what I was looking for. After taking a while to search for a TV I decided on one — it turned out to be the last one in stock and we would have to buy the one on display which would come without a stand which sounded like a headache to deal with. Instead of leaving us without options, Mustafa searched the store and gave us a different TV to consider and it was better in every way. Knowing that I had a price limitation he personally went up to his manager to see what he could do about the price. Everything worked out and at the end of the day I left with an amazing TV and I feel as though I got a great deal. I would not have been able to make the decision I made or find the TV I ended up buying without Mustafa’s help. I was very happy with my trip to Best Buy and even though I was in the store a little longer than expected it was 100% worth it. I will most definitely continue to shop at this location moving forward. Thanks Best Buy!

The worst of the worst. Just waited in line for 15 minutes to try and trade in a tablet for their surface 3 coupon only to be told they don’t accept all tablets. What a serious waste of time. No wonder people go to Amazon. The store itself is half empty with huge bare walls and employees just milling about. There were 3 people in line but the «Customer Service» reps and my god I use that term only due to the fact that they were standing behind a sign that said that would routinely stop helping me and answer employees questions. What an awful place.

I was having a really bad experience with the Best buy in Fairlakes, so I went to this one. Despite their remodeling at the moment, their customer service is beyond amazing.
I didn’t have the receipt to my case I needed to exchange, Hannah the geek squad manager said it was fine since I did not use it and it was 4 days ago.
When I got there, Rebekah helped me and she was extremely professional and caring. I exchanged the case for another one, not only that but she made it clear to me that best buy matches any competitors prices… essentially I saved $ 40.
Just extreme professionalism. Two employees asked me if I needed help, i kindly declined any help but they were very nice despite the fact that I didn’t need any help.
The only best buy I’ll go to from now on. 10 stars.

This review is essentially about Geek Squad located within this location. I consider their service so appalling that it ruins the business altogether.
I brought in my laptop to have the connection to the power fixed, because the hole on the computer where it plugs in was so loose that it could no longer get a charge for the battery. They sent it out to their repair facility, and it took a while to get it back. Then, when I received it back the computer would not even turn on and appeared to have a software issue. They did not seem surprised, and immediately offered to take it back and fix it again for a charge that was more than the cost of the power issue. I said no and had my dad look at it, and they had taken out my perfectly fine memory card, and replaced it with a busted one that was not even compatible. From what I am told, there was no reason for them to even go near the memory cards to fix the loose power connection. My dad seemed very convinced that they were just trying to con me out of more money and more time without my computer.
The whole demeanor of Geek Squad employees throughout this experience was also very unprofessional. Taking a computer with one issue and creating a new issue so you can steal a good part and then charge to fix it again is outrageous, and the business that would allow this department to exist under their roof is also to blame.
This happened a long time ago, and still I am no longer willing to visit any Best Buy ever again, and will discourage anyone else from going to any Best Buy for any reason.

Clean store but associates are totally disengaged. They had one girl working Customer Service (doing a good job) with a long line, and at least 5 blue shirt clowns spectating. This type of non– service will kill the in-​store pickup option attempting to staunch the bleeding from the thorough beating Amazon is delivering.

Couldn’t find a sales associate last night to help me with an audio cable problem. Not one employee paused or looked over at me. I know it was New Years day and later at night, they were probably ready to get out of there, but I was already frustrated that my $ 400 sound system christmas purchase wasn’t working with my new ps4 and was trying to find someone to show me what could be done about it… and then I walked by the exact same sound system for $ 170 because it was an opened box. SERIOUSLY? That just topped it off for me and I left. Ugh.

Lousy customer service plus pricing games. Best Buy has gotten worse than ever before. I ordered printer cartidges online for pickup in-​store, and then found out my trip was extended and needed to pick it up later. Called the store and was told «no problem». Came in after the black friday rush to pick up the order and was told it had been cancelled, but I could buy them right now, only marked up 30% more… Customer service said too bad, and didn’t seem surprised at all that they jacked the pricing up for the holidays.

Go cause they are close by. Clean store but things not always where you expect. Pricing average with some deals at times.
I like when technology is utilized well within a store… so my purchases are keyed to my phone number. Not that I want my purchases tracked but it’s helpful so I don’t have to keep track of receipts. Today was one of those days. Popped in to do a, quick price match of previous purchase. Easy as all they needed was ny phone number and the info on the match (in this case manufacturers website of product). A couple clicks on the keyboard and the difference back in the credit card used. Easy and fast.
So why only three stars? While this visit rated a 5 for fabulous customer service at the returns desk… in general this chain frustrates me with convoluted fine print on price matching. … to not carrying a wide enough range of cables and things on the computer side. But for average most consumer needs it fits the bill…

In-​Store pickup is ALWAYS slower than walking over to get whatever I need and getting in line at the register, always.

For the amount of trouble I had with their geek squad ‘support’ I would rather go with a flip phone. DO NOT buy any GEEK SQUAD service. There are countless stipulations and clauses in «the system» as its called, that I can not fine mention of in any of the fine print.
I must give a shout out to Albert, though he wasn’t able resolve my problem, he was the only employee that seemed to care about my issue. I wish Best Buy gave him authority to use his own discretion when solving issues. With the current company rules a lot of time, money and a long time customer has been lost.

This Best Buy has excellent customer service. They greet you promptly at the door and offer assistance in various aisles, but aren’t pushy or in your face if you are just browsing.
Their selection of assorted merchandise is vast and they have had what I was looking for each time I have been here.
While Best Buy may not be my favorite store, this one is definitely as good as it gets.