Navy Federal Credit Union

Navy Federal is an awesome place to bank! I recently started banking with them to have a separate account from my other bank. I gave them a 4 star right now because I’m just starting to get to know them.
When I opened my account, the person who helped me out was super friendly which I mean, c’mon, who doesn’t like being treated like vip right?! I even got my debit card right then and there!!! I know… SHOCKING!!! I was pretty impressed with how our relationship has started off on the right foot.
Got nothing but good things about this bank.

The customer service at the location in ballston is flawless and they make you feel welcome all the time. Unfortunately, isn’t the same at this location I’ve been to this branch 3 o 4 times simply because it’s a really convenient location. The service representives at the door they would welcome you and would say things like thank you for coming but the service this tellers provide at this location need lots of work. I’m not the kind of person that takes the time to write a bad review about someone but I don’t think this is the kind of service the bank I use should provide to their customers and non customers. Most of the interactions here at this location have been bad, teller never smile at you or ask you how is your day doing, do you have any plans this weekend, etc. By far the worst interaction I’ve had was done by one tellers and this happened twice her name is ruth zelaya. She would not talk to you she would yell at you, never ask about your day, never smiles, only ask you what do you want to do today, What’s your access number? Do you have your access number? Anything else? Never a please never a thank you, not even a have good day! Her service is terrible, her attitude is super demanding and extremely rude. Tellers are the face of a bank, therefore her service should be a lot better. Hopefully this will her autocriticism. On the other hand, the products offer at this bank are great!!!

I was in and out very quickly on a Tuesday afternoon. Got some documents notarized by their Notary Public and my cashiers check with no issues.

By far the best banking experience I’ve ever had — every single visit. This branch is convenient and has a coin machine which allows coin deposits directly to your account, for free. The staff are friendly, cheerful, and always professionals.
The office itself is well lit, clean. The line usually moves quickly.
I could not be happier with a bank.

Greatest banking institution that I’ve ever used. And this particular branch is filled with compassionate, friendly, and intelligent employees, a true rarity these days. I have never had a problem with them or Navy Federal.

This location is very convenient — it’s right across the street from my office in the Reston Town Center. I prefer this Branch location to the Branch location in Manassas — due to the fact that this one seems to be better staffed. At the Manassas location, you have the tellers hidden in some other room — and you communicate with them via a closed circuit TV and phone system. I suspect there is only one person back there at the Manassas location — thus everything takes waaayyyy longer than it should!
Anyway, great location and good service!

I like that they have opened this branch location. Prefer face to face to using an ATM or driving to Vienna.

I am actually very happy with NFCU as a credit union… but their policy against their law-​abiding members carrying sidearms in their branches is unacceptable. I carry regularly for my own protection — I see no reason why I should have to leave my sidearm in my car when we know anyone who’s intent on committing a crime isn’t going to be stopped by a sign. So I’ll be moving my business to one of the many financial institutions that respects my rights.

Service staff at this branch seem to be very efficient and helpful. While i rarely visit branches for anything these days (phone, Internet and mail is so much easier) there are some things that are easier in person. In this case i went to set up an NFCU account for my fiancée, the whole transaction from setting up new accounts to linking my accounts took 30min and would have been faster if there weren’t some small computer issues.
No hassles, no waiting and no problems.

Thank god a branch opened here. Maybe I can finally begin using my account again!
Every time I go in is a wonderful experience. I especially love the free coinstar that deposits directly into my checking account. I also love that NFCU is a top 100 best company to work for according to Forbes’s employee survey results. Top notch company, top notch banking, top notch experiences.