Long & Foster Property Management

Rented a nice house in a HOA area in manassas park for 2yrs. Upon move out I requested to be there for the inspection, they noted holes in the wall (8 large ones from a tv which I acknowledge), overgrown grass, and dirty bathroom vents (2)… received the break down on the 45^th day, and they are charging 4 times the avg rate (I got quotes before) as well as adding things onto the charges, now Im responsible for trimming bushes and trees, patching every hole from every nail/​screw, and cleaning every vent in the house? I asked for our move in inspection to prove other things werent our fault and they lost it? I will be filing my court claim in a few days but if you wind up renting from them I advise you to VIDEO TAPE your move in and move out and get copies of everything

Thanks for the support from those of you who «liked» this review.
So, an update! Like I suspected, Long and Foster were definitely in the wrong — and by wrong I mean doing ILLEGAL things. A couple days before our court date the Legal department at L&F called me to «settle out of court». I got everything I was asking for — what they took x3 (the max allowable according to the Attorney General) and court costs. I would have loved to see those two horrible agents in court but at least they recognized that they were in the wrong and it was better to settle than to have a judgement against them. I still will never, ever use Long and Foster for anything, and I hope you don’t either. Good luck!

We wish we had read the reviews prior to signing a contract. Everything we have read represents our relationship with Long and Foster Property Management. Slow or no response, inaccurate financial record keeping — we were told in order for the relationship to be successful there had to be «full confidence in the property manager». It’s hard to have full confidence when you aren’t given copies of signed leases, you aren’t provided insurance documents, promised refunds never materialize without months of requests, the list goes on.
Our favorite moment was discovering one document that we didn’t even know existed, had never seen, had not approved, yet our names had been signed on the dotted line. We’re still waiting for a response as to why someone from Long and Foster had signed our names to a document we had no knowledge of.
It’s also difficult to have «full confidence» when the property manager blames the issues on the tenant referring to her as «inexperienced in taking care of a house».
Lots of excuses, very little good management.
After reading the other reviews, we’re guessing we were right. This is not the company to use. Don’t feel bad for choosing another company. As they told us «you’re not the only property we manage». They also told us our review was «deliberately one-​sided» and «unfortunate».
Seriously. Just stay away from Long and Foster Property Management. This many poor reviews is not a coincidence.

Too many issues for me to write. Ill just simply state it was the worst experience EVER. Horrible communication, terrible customer service and of course, I have to go to court due to miscommunication to fight for my security deposit. If you’re going to conduct business with them I would get EVERYTHING in writing as I have, make sure you read your lease from top to bottom and that your legal rights are adhered to if any problems arise. They are THE WORST.

If I could give 0 stars, I would. I’m writing as a tenant, not a property owner. My roommates and I have physically had to go into the office to get someone to respond to us. Our dishwasher has been broken for almost 2 months now, when I called back to check on the status of having someone come out to fix it (2 weeks ago) our assigned property manager admitted to me that she hadn’t even emailed the owner as to how to handle the situation. This is just one of many situations that we have encountered and we’ve only lived at our property for 5 months. The whole office needs a lesson in customer service.

I guess I’m preaching to the choir here — I haven’t been able to get my property manager to return a phone call for 8 months. I’ve been renting in 4 different states for 10 years now & it shocks me that at $ 995/​month I’m dealing with such an unprofessional, discourteous airhead for a property manager. I don’t care how much you love the place — STAY AWAY from any rentals managed by L&F!!!

I can only add my story of incompetence and douchbag-​i-​ness. One day before I was to sign the lease, the company informed me that, «the owner misses their family and is moving back from Africa.». I don’t care if this is true or not. They informed me on Friday that the owner was in agreement with the situation and then completely lied to me later. Do not use at all costs.

Don’t even waste your time!!! Both myself and my tenants were very unhappy. The property manager never returned phone calls, and was either completely incompetent or overwhelmed. Maintenance items went unrepaired for months, and as property owners they seemed to work for the tenants more than they did for us. They charge a high price compared to others, and don’t be fooled by the good company name, Long and Foster property management is the worst.