MyEyeDr.

This place is OK. Stopped here during my lunch break to get an eye exam without an appointment and they were able to take me in no problem. Everything went pretty smooth. The only issue I had was when I called to see if my glasses has arrived yet and the person who answered told me that the system says it’ll take another week. Right after I hung up, I got a text saying they have arrived? This actually happened twice since I have ordered in the past. Not sure if system needs to be updated or just not enough training on how to use it.

They gave me an eye infection!
One day after visiting this office, I developed symptoms of eye infection (itching, watering and the feeling of something being in my eye). I am certain that one or more instruments used during my exam (e.g. hot air balloon machine, pressure tester, the PD measurement device, or the machines in the doctor’s office) were contaminated and not being properly cleaned with alcoholic wipes in-​between patients.
This is unacceptable and a serious medical hazard at this office. Will update the review if or when someone reaches out to offer a solution to fix the problem.

Updating my review; Pierre contacted me about our experiences not as much to resolve what happened, that’s sales, but he did try to help out where we had issues. He was polite, clear and logical. Back end customer service is immaculate.

Very friendly staff! Went in on a Sunday after making the appt on Friday. I just came in to get my contact prescription redone, and I walked out within a half hour! Huge selection of glasses though. Glad I came here!

Time and time again, this location has the whole package– from excellent customer service to a great selection of eyeglasses and sunglasses to fit any budget. The opticians in the store let me browse among dozens and dozens of options, and once I had picked a handful, Tina C. helped me pick the frames that fit my face the best. No pressure sales and really friendly opticians made this experience a great one, I got a great pair of sunglasses for a wonderful deal. Since I came in without insurance, Tina suggested I use the groupon that was online to save some serious cash! It’s the details like this that really make buying a big purchase appreciated. I’ve been a repeat and loyal customer to this location and will continue to do so for years to come!

This is only my second time getting glasses so it is still difficult to decide but everyone here was so patient and helpful. Dr. Ghannam is very friendly and has also been awesome with my young son. With three glasses wearers in my family this is the ONLY place we will go for our eyecare!

I have been going here for a few years and have received excellent care from Dr. B and Sharmeen. I have had problems with my lenses not being cut at the correct focal height, my prescription not being 100% on, dry eyes, poor frames, etc. and they have made it right and were extremely helpful every time.
They will price match contacts and Sharmeen is the BEST at finding frames that match your face! She’s honest, helpful, and kind. I will wait until she is free so I can have her help me. In fact, I drove to this office instead of a closer one in order to work with Dr. B and Sharmeen.
They have a great selection of frames ranging from Chanel and Prada to the everyday value brands so they have something for everyone.
I do agree that the retinal photo is a scam though; if you aren’t older or have an eye disease, it’s not necessary every year.

I have been going here off/​on for the last 7 years. I had Lasik at Lasik Plus done in Tysons (DO NOT GO THERE-​see my review) and suffer from dry eyes and worsening vision. The doctor I saw yesterday was the friendliest optometrist I have ever met! Does not rush and takes his time to listen and answer questions. The staff were all friendly. They were helpful and did not pressure me at all to buy glasses (because now I need them). But, I just can not make myself do it yet. They look up your insurance and tell you what it will cost prior to purchase. They even price matched for me in the past. I would recommend this place for others! However, 3 stars because I think the retinol photo is a scam as others mentioned. I do it every few years just because I think eyes are important. Insurance does not cover it and it costs almost $ 30.

Wow Wow Wow! Walked in on a Wednesday expecting only to browse with a LivingSocial voucher. Was greeted in style by Aaron (he’s your guy), and within a half hour flat Aaron was able to choose frames not only perfect for my face shape, skin tone and hair color, but stylie as well. I even left with a pair of designer sunglasses — both those and the regular frames I absolutely love. I *highly* recommend Aaron’s expertise, and his artistic vision. I have hands-​down never had such a pleasant and stress-​free experience in any of the numerous chains and optometrists I’ve frequented over the years. And — the best part — Aaron clearly loves what he does. Go. You won’t be disappointed.

Excellent customer service with nice selection of frames. TJ really helped out with the buying and selection of lens and frames.

I have been going to this office for a few years now. Everyone is very nice! Just the other day TJ helped me decide on my new glasses. He was great!

I had an exceptional experience today with the sales associate named Deva. She was courteous and extremely knowledgeable. Every question I had, she had an answer. She was very patient with our entire family and friendly. We will definitely be back for such wonderful customer service.

It can be such a PAIN going to the eye doctors, but honestly I’ve never had a better experience. I needed desperately to get my eye checked and order new contacts, so I made an appointment for right after work.
They have some excellent staff, but this one girl who helped me stood out the most. Her name was Deva (I could never forget that name, what a great name!) She was kind, organized, and knew all the answers to my questions. It seemed that she had a lot of experience doing what she does. I was thrilled to have met her and have her help me through out my appointment.
Needless to say I left happy, my eyes were refreshed and i got those new contacts that I’ve been dying to get.

I haven’t had an eye exam in 10-​ish years, so it was finally time. As it turns out my eyes are pretty much the same as they were ten years ago. I need glasses mainly for electronics and I have a slight astigmatism in one eye. NBD, right?
The eye Dr I saw was super sweet and the exam was quick and painless. From start to finish it took about 15 minutes.
I was then handed off to a sales person and this is where things went bad…
Now, shame on me, I should have read the reviews for this place more carefully and though to ask more questions than I did at the point of sale. I thought knowing what my benefits covered and having indicated what benefits I have would be all I needed to do, but that was not the case.
I picked out frames and then it was time to talk lens. I knew I wanted progressives, so I was not surprised when that is the first thing the sales associate suggested. She then looked at my chart and said because I needed the glasses for electronics I would want glare free, this and that, yada yada. I said OK. She applied both my coverages and told me my price. I was shocked that glasses are so expensive (again, it’s been a long time), but thought, what do I know? She’s the expert.
I was resigned to the fact that I was getting what I needed even though I spent more than I envisioned. It happens. And if my review ended here they would have a 3 – 4 star rating from me.
However, she called me the next day and said my secondary insurance would not be covering the portion she thought they would be. She said she had to re-​process my claim and drafted me a new bill, with an added discount (I’m not really sure for what) so that I could still submit it to my FSA account for reimbursement and not have to pay anymore out of pocket.
I guess I should stop here and say that I am the benefits admin for my company, and all this sounded fishy to me. Sure enough, I called my rep to ask about the transaction and how to submit primary vs secondary insurance claims and what she said did NOT gel with what the My Eye Dr associate was telling me.
So I call them back and ask to cancel my order. After a round-​about discussion she tells me she cannot do this because the glasses are already made. So I ask to speak to a manager. None was available at that time. The manager would be in at 1030 the next morning and she would have her call me then.
The next morning, I receive a call around 11 from someone other than the manager and we go over my issue again. I ask to cancel my order and she then gives me the manager. I go over the issue again (I’m annoyed at this point if you can’t already tell) and the manager asks to research my issue and calls me back.
When she calls me back, she confirms that they cannot process two coverages together and what I was charged was actually less than it should have been for the lens I selected. At this point I stop her and ask her what she means. Apparently the sales person I spoke to didn’t bother to tell me that they make different types of progressive lens (and again, shame on me for not knowing that). She says she can re-​price the lens for me using one of the lesser quality options. At which point I remind her that I was told I couldn’t cancel my order since the glasses were already made, so how was she now going to change it? If they are made that shouldn’t be an option either. She tells me they aren’t made yet, they have merely been ordered.
I am seething at this point. I get that the sales rep makes money by selling things, I have worked several retail jobs myself, but it is NOT OK to lie to someone just to make a buck. I tell the manager this and she says she is «sorry I misunderstood» the salesperson. NO. Just no. I did not mis-​understand anything. The sales person saw a new client and instead of helping me and giving me options and potentially getting my business for years to come she decided to swindle me to make a one time only large sale. That is just bad business.
The manager then starts talking about issuing me a store credit for the difference. Are you kidding me? I am never giving this store my business again. So I asked if I could be refunded the same way I paid and she said no. They apparently issue refund checks that come from corporate. I decide to just leave the glasses as is, since making any changes is going to be more trouble than it’s worth and tell her that. She says she «is sorry again for any mis-​communication that may have occurred» and all I can do is laugh. What a crappy way to run a business.
I get a text two days later that my glasses are ready to be picked up. Upon my return, the lady that greeted me and fit me with my new glasses was as sweet as can be.
I really hate giving one star reviews, but I also really hate being lied to and refuse to even slightly endorse a company that is only after your money; not your continued business. If you go here, do your homework and don’t bother asking questions after they have your money.

ONE STAR for the DOCTOR (SHE WAS NICE)
I was there couple years ago. Scheduled an appointment during lunch time.
The doctor I saw was a very nice young doctor.
After my exam, the sale associate helped me to process the rest of the paper work. The eye exam is $ 15 with insurance. But then the bill came out to $ 165. I asked the sale person why. She said it is 1 year check up fee which is required. (I MUST PAID) I paid the fee and felt uneasy. I called my insurance and did more research online, Everyone said this fee is not required. This sale lady is so shady. I couldn’t believe that she lied to me. I never went back to this place again!!!

Friendly and excellent customer service. Tina was awesome, attentive, patient and knowledgable. She helped me pick the right fit of glasses.

I have been a patient at this location of MyEye Dr for 5 years. Their normal services, online appointment scheduling, great hours, good for rechecks if you need them, wonderful selection of frames aside, they went above and beyond this year.
I got a glasses and contacts exam done using my insurance but decided I wanted to wait on the purchase of the glasses and contacts because a friend had told me they saw better prices some other places. Tina C., the store associate didn’t pressure me or miss a beat, she got me my prescription for contacts and eyeglasses, wrote out the prices it would be for the frames I was looking at so I knew what it would cost, breaking everything down and was really nice even though she knew I might not come back.
I shopped around and found a better deal on contacts but not on the glasses, and I liked the frames at MyEyeDr more. I went back tonight to see Tina C., she not only remembered me, three days later, she remembered the frames we were looking at without looking them up AND she told me how they do a price match on contacts, so not only was I able to buy my contacts through them at the cheaper price but Tina gave me some info on a mail in rebate I can send in for another $ 35 off!
So yeah, I’ve been a customer for 5 years and after shopping around I’ve just reconfirmed that I’m at the right spot. I also couldn’t be happier that someone as nice, and helpful and knowledgeable as Tina C. was helping me.

I ended up not being very happy with this place at all.
Everyone talks every quickly and is always glossing over the fact that there will be extra charges. I got charged 27 dollars for a retinal scan instead of a free dilation because the doctor requested it, not due to my own choice. The doctor was fine, as it was just a typical exam, although he did think that I was incorrect when stating the brand of contacts I normally wear. But he did say what I had originally was a new lens. I knew that my prescription had changed and asked to be at a lower price point on my daily contact lens and that I would be getting glasses. He gave me a new pair of contacts and sent me to the sales floor.
Ah the sales floor. While the women I had was incredibly nice and patient while I picked out my lenses, I was extremely clear that I did not want bells and whistles on the lens, just standard single lenses. The contacts the doctor gave me where 25 dollars above the lens I had currently been wearing. After scouring the Internet on my phone, I found the same lens for 40 versus 61 and while they did match it, they were very reluctant. I asked for detailed receipts and they said they only give credit card receipts. I have comprehensive insurance yet somehow I was charged over 250 dollars for my visit thanks to 2 boxes of contacts, a retina scan I didn’t ask for and glasses that I assumed were as I told her, a single lens.
I was an out of town patient so they did ship to me for free. However, when I got my package, the glasses were set up with an anti reflective coating which ended up costing me 40 dollars and now I cannot return to have them refund me my money. There was no lens cloth or anything just a case with glasses in them turned the incorrect way.
I felt lucky that I have been wearing glasses and contacts for 20 years because I talked them out of every upgrade– or so I thought — they cheated with the reflective coating and now I’m out of luck to get any of my money back. My advice? Ask for everything in writing and know your situation and what is best for you. If you dint stand up for yourself and say what you want rather than what they suggest, you will end up paying through the roof for items that are absolutely unnecessary and only cosmetic.
I may go again just to the doctor but I would never purchase any glasses or contacts or retail items from here at all.

Great place, from booking the appointment on-​line to walking out the door they take great care of their customers! I had a bad experience at another place in Reston and was relieved by the quality of care I received here. They had my insurance info loaded from what i had provided on line, got me in to see the dr for the exam and he was very patient in making the diagnosis and works with me to make sure we had the prescription just right. Tina took it from there and helped me find some nice frames… I’ve got a big noggin, so we had to look around. Found some nice ones and they had the glasses to me in a few days (prism takes a bit longer). They were a bit spendy but with service that good I don’t mind payin more!

Free pair of sunglasses deal with check-​in on Unilocal app!
Patient, caring staff catered to my needs, worked six ways from Sunday with discounts and insurance, and got me the best price on a beautiful pair of Chanel frames with the reflective coated lightweight lenses.
I went to a friend’s eye appointment with no real need of my own for the services of My Eye Dr. In fact, I had recently had an eye exam at another establishment and purchased some unremarkable, uncomfy glasses that fit perfectly in my drawer. I browsed the shelves while my friend saw the Dr and ended up finding the perfect pair of glasses – one I would actually wear for occasions other than driving on a rainy night.
The sales staff worked diligently to get maximum discount-​insurance price and solicited my recent prescription from quite possibly the most cumbersome competitor optical service ever so that I didn’t have to get another exam. The fitting was conducted by a charming gentleman who showed me the best way to care for my lenses and gifted me a bottle of lens cleaner as well.
I definitely recommend My Eye Dr for their selection, dedicated staff, and uncomplicated processes!