Reston Hospital Center

GO TO FAIRFAX! These doctors are not personable and so lazy. They have no sense of urgency whatsoever. My 8 y. o was vomiting between 10 – 15 times a day and couldn’t hold anything down for weeks no water or food. We came to the ER twice. Dr. Kreiger acted like she could care less and gave us NO options, just sent us home in the same condition we arrived in. There is a male pediatric doctor (Dr.challiet?)who is nice, BUT DOESN’T LISTEN!!! I would rather drive across town to Falls Church where the staff is absolutely amazing. They admitted my daughter and gave her 3 runs of IV fluid (after Reston said she’s not dehydrated TWICE) and tests to try to figure what is wrong. She is still sick as I type this, but I am so glad to be under the direction of these doctors at fairfax. I will never go to Reston, unless I am unconscious and taken by ambulance.

I had my second child here back in September. The doctor that did my cesarian section was plain rude.
The first nurse that took care of us when we went to the 3^rd floor was rude as well. She kept making little side comments that made my family uncomfortable. She also didn’t not give us a onesie for my baby when I requested one. Then the 2 onesies and 2 gowns I had, had holes and looked worn out.
Every time I asked for my medicine (pain medication that I needed very much) it took the nurses 2 hours to give it to me. So in the meantime I was in pain due to my surgery…
A few of the nursery were of course different, but over all I didn’t like my stay. I got released in the morning and my baby was not released until that night…
I wouldn’t go back to this hospital. I prefer Fairfax hospital much better. Attention is prompt and nurses are much more helpful. Also doctors don’t look at you like you’re a bother.

It’s not the worst but there are lots of better options in the area.
It’s very much a small local place where you go for minor issues. Definitely unable to handle chronic illness issues and even mid range accidents and/​or other medical issues.
Technically having a baby here is not the worst thing in the world, but the nurses and physicians are greatly lacking in bedside manner and/​or willingness to inform patients & be proactive in the care for these sick folks.
This could be a great place but it’s not. I’m disappointed.

The worst hospital, and I’ve been to a lot. I gave 1 star because I had to. I have sickle cell anemia (predominantly african American disease) and every time I come in I get treated like I’m a drug addict. Spoke to a nurse about it and she confirmed that they do treat people that come in for pain medication as addicts. If pain management is the only way to subdue pain and dr’s think you’re an addict then you may not be helped accordingly. I checked in at 1pm and wasn’t seen by a dr until 2:30. I always have to wait a hour and 30 minutes before being seen by a dr or nurse, and by then they treat me like I’m wasting their time. Pressed the call bell for a nurse to give me a urinal and a hour later a nurse responds «Your dr will be with you shortly» and hangs up. I refuse to come back. Just go to Inova Fair Oaks or Fairfax.

Over the moon impressed with this hospital — it was literally as good as it gets. I recently delivered my first child in Reston’s maternity facilities. I spent a total of 5 days in the hospital, due to an emergency C-​Section and I was so impressed with everything and everyone at this facility. All rooms we stayed in were clean/​sterile, waiting areas were comfortable for the families, visiting hours were 24/​7, and the staff was so incredibly caring and passionate about their work — They made my experience one I will cherish for a lifetime. Bonus future moms to be… I was offered a free 30 minute post-​delivery massage AND my husband and I enjoyed a special romantic dinner one evening we were there as well. This hospital doesn’t just do it right, they went above and beyond. Well done!
My husband and I also did the maternity tour and child birth class through Reston, which I highly recommend. I saw some other comments about not being able to take a maternity tour during the week, which is strange because my husband and I were offered a tour with our child birth class on a Saturday. We didn’t take the tour then however, because we took a separate tour during the week prior to taking the course.

I was diagnosed with pneumonia several weeks ago, and I went to the ER last Sunday due to some side effects I was having from stopping one of the medications I had been taking for the pneumonia. I saw Dr Jacobs who I didn’t know at the time is the chairman of the ER. He was very nice, attentive, explained things very clearly, treated me quickly and with respect, and he even called me the next day to make sure I was feeling better. I’ve been to the Reston ER before both for myself and my child and had pretty good experiences, and hopefully if we need to go there again, Dr Jacobs will be there to care for us.

Don’t come here– especially if you are a kaiser client. They technically see patients here but they have no idea how to get things done in a timely manner.
I came in for my first ever steroid treatment for MS, which I have been told by multiple neurologists will take about 3 – 4 hours including lab work, infusion and observation. Here they had me do a CT scan (useless) and bloodwork and didn’t even get the steroids going for 4 hours. Then they said the doctor wanted an MRI of my brain and that it will be easier to get it scheduled if you are inpatient. So, against my protests they admitted me for the night. Meanwhile I’m paying a babysitter $ 15/​hour. Want to guess when the MRI was? 10:30 in the morning.
Pressed the call button about 40 min ago for a tech to come turn off my IV so I could go pee, finally worked it out to take the pump with me. Still waiting on that tech! Thanks for nothing.
So to recap, they waste your time, your money, their time and the insurance company’s money. Go anywhere else.

I have been admitted to Reston Hospital more times than I care to admit (and I have been in some of the best hospitals in the country). Reston is not too big, not too small, and keeps getting better. The ER (Dr. Ahmed and staff) is outstanding — they saved my life a couple of times and quickly diagnosed my son’s painful condition and sent him on to a speedy recovery. The hospital itself (rooms, staff, food, facilities) is very good and keeps improving. As always, hospital stays are not much fun. So much depends on your assigned nurses and how quickly they get you in and out. It is obvious that Reston is making an extra effort.

ER staff is wonderful! I was in yesterday morning and was tended to within a few minutes. After a couple of questions, I was in a room. It did take a bit to see the doctor and receive pain medication, but a few people kept coming in to check on me and reassured me I would be seen shortly. After the first round of pain medication did little to ease my pain, I was in ultrasound. I was advised I would have different medication once I was done. The assistant who was doing the ultrasound kept holding my hand and walking me through the pain before continuing. I then received a different pain medication which eased my pain 100%. Again, a few people kept popping in to make sure I was comfortable and pain-​free. I did end up in surgery and it was a very smooth, comfortable process. I was discharged shortly after and I couldn’t be happy with the whole situation.

Horrible ER department that doesn’t care the level of pain you may be in. They will call you back 2 times for ‘registration’ and have no bedside manner. Kile who works at the window is ratchet and shouldn’t even be working with the public. Never ever. Loudoun here we come.

Maura, the nurse who only works Sundays, was by far the best nurse. She actually talked to me… made eye contact… was patient focused. The guy who delivered my first meal on Sunday was fantastic. His smile made my day!

Wonderful staff. The care my father has been receiving is amazing. Many times I get confused in the hallways as I try to find the right section that I am supposed to go to, and people who work at the hospital go out of their way to escort me.
The 5 stars are for all those hardworking and kind doctors and nurses.
Thank you for the excellent care.

First time here first time needing an infusion. I hate hate hate needles and IVs from a bad experience at a different a hospitals labor and delivery. PETE in Infusion did a fantastic job making me feel comfortable, taken care of and was awesome at putting in my IV. Throughout the process kept checking up on me :) right after my appointment I had to go across the street for MRI, it was contrast MRI he went above and beyond to see if I could keep the IV in my arm vs needing to be prodded again. Unfortunately the MRI center did not pick up their phones after 3 times of trying. Totally worth the trip down here! Heath professionals like PETE are hard to come by!!! Thank you PETE!

Came here to visit my cousins baby in the NICU who was born 2 months early and weighed under 3 lbs. Can’t say enough about the staff here, super nice and friendly. He is gaining weight and should be headed home any day. Go TANISH!
Oh they only let one guest at a time with the baby, but they have a seating area in the same area to wait your turn.

Made the mistake of going to Reston Hospital Center for lab work… The one size fits all admissions process should have warned me that I should probably go elsewhere, what does having a power of attorney or living will matter in lab work… finally twenty minutes later moved over to the lab area to wait.
And wait… And wait… And watch people arrive, get called, leave…
There is no window, no way to find out what is going on, no one that takes responsibility.
And hour after arrival and through my asking another department for help the lab work was finally done. Total time: 1.5 hours.
Never again HCA Reston Hospital Center, never again.

*based on Labor & Delivery*
They rescheduled my induction to do the hospital being «full» 3 times– which from what I understand, means that they are understaffed. When they kept rescheduling me, I swore up and down that I will never give birth at this hospital afterwards. Surprisingly, my 1 star experience in the beginning turned out for the better when I finally got admitted to be induced.
The lady who registered me in (if you are coming in after the main lobby closes, you have to enter through ER and get registered there) was so friendly and personable that I wasn’t as angry anymore. After registration, she had me sit on a wheelchair and took me to my labor room (she said this was policy for me to sit on a wheelchair).
SO why the 4 stars exactly? My nurse. I really wish I remembered her name (I was delusional half of the time… labor isn’t fun). She was so friendly but so professional at the same time. She held me tight as I was receiving my epidural and ensured me the whole time, that if I need ANYTHING, to call her immediately. She was so patient with me as my baby was «stuck» on my left pelvic bone and did everything she could so I can avoid having a c section. Finally, my baby got into the right position and oh man… they way she encouraged and supported me throughout the whole process was so helpful and amazing.
So as frustrating as it was getting in, my experience there made up for it.

I would like to thank everyone in the PCU unit that cared for my mother in August. She was there for about 2 months and the care she received was more then I could have ever asked for. The Nurses were so attentive to her and they always had a smile on their face. When she needed something they were always there.
In August my mother passed away. But in the days leading up to her passing they made sure she was as comfortable as possible and were always there to move her to make sure she did not develop and sores. They made sure not to move her to Hospice because they felt she would not make the move.
Again, I would recommend Reston Hospital to anyone looking for a caring facility with Nurses who will be there for you. Thank you from the bottom of our hearts for the great care you gave my mother.
Debbie G.

The nurse at the emergency room desk, walked out of her office, wrap yourself up in her jacket, tilted her head back and gave us a look conveying the message «what do you want».
We waited a few seconds and told her what we were looking for. She told us to follow her and took us to the security desk. She had no clue where the Cath lab was.
When we arrived at the location, my friend told us the cardiologists team was complaining it was too early for this. I guess people should schedule heart attacks during business hours. Its obvious that all these people were asleep, but just like the rest of us professionals in life we chose the career path we took and new all the aspects within it. I have no sympathy for them, my sympathy goes to the paying customer who unfortunately is that the receiving end of this experience.
It seems the healthcare industry forgets, patients are customers and have the free will to find services elsewhere. In this case my friend was a first time patient and will not be returning to give them a future business.
On the other hand, the ICU team was great! This is why they got one star. Their bedside manner was impeccable. The ICU team deserves 5 stars and above but unfortunately doing so would increase the rating of this experience.
In my opinion, if at all possible, select a different hospital. As a consumer, you are purchasing a product and the service behind it. You work too hard for your money spend it wisely.

I’ve never used the Reston Hospital Center for myself. But I have visited twice with a friend who had surgery here and had to stay for a week to recover.
I was impressed with the facilities, the level of care, and quality and professionalism of the staff. Not only were they providing good quality care, but they did it with a sense of humor and friendliness.

Going to the ER is never fun, but I have to say if I had to make a choice of NoVa Hospitals to go… I would choose this one. The layout is perfect and easy to understand, very straightforward. Everything about this place is clean, immaculate! I know that most hospitals are «clean» but this place sparkled!
The ER staff were absolutely friendly, patient and understanding. I may have been there for 3 hours, but they made sure to check on me which assured me that I wasn’t forgotten (a messed up knee isn’t priority against screaming children in pain). They listened to what I had to say and gave me what I wanted (a prescription for an MRI, since I knew the x-​rays they took wouldn’t show what was happening with my muscles). I sincerely appreciate that when they first put a brace on me and I did not like the way it felt and knew it wouldn’t help me, they gave me an alternative, they were concerned with my comfort not telling me what to do. Thanks Reston Hospital ER doctor of the day and all the wonderful nurses that helped me too!
I also have to say that my mother has had quite a few surgeries here and the doctors always seem to be the best of the best in the area, and overnighting in one of the rooms is about as close to luxury you can get in a hospital (and I’ve seen a few due to my mom and little brother over the years). Again, top quality staff and doctors that care!